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TiVo Suggestions in the UK - Update

Discussion in 'TiVo Series 1 - UK' started by TiVoPony, Sep 29, 2008.

  1. Sep 30, 2008 #61 of 546
    smatson

    smatson New Member

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    Mar 14, 2001
    jersey
    S1 in usa have the same problems ?!! maybe they will fix it
     
  2. Sep 30, 2008 #62 of 546
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    It's not related, according to Tivo Pony. Link.
     
  3. Sep 30, 2008 #63 of 546
    smatson

    smatson New Member

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    Mar 14, 2001
    jersey
    We will see :)
     
  4. Sep 30, 2008 #64 of 546
    Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...
    In which case why can't we have the version 3 software the US Series 1 Tivos are running if Suggestions are unaffected with that version of the software.
     
  5. Sep 30, 2008 #65 of 546
    bugmenever

    bugmenever Member

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    Feb 3, 2007
    This is a bloody disgrace. I hope that some of the expert resident hackers here get something cobbled together to bring this feature back, or I may as well get a refund of my lifetime subscription and put it towards an alternative PVR.
     
  6. Sep 30, 2008 #66 of 546
    TCM2007

    TCM2007 New Member

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    Dec 25, 2006
    v3 is the same as v 2.5.5 to all intents and purposes; they numbered the US version differently. The differences are mainly in the localisation.

    There would be a significant cost to making changes to the software, testing it and then deploying it (a major download, at TiVo's expense). There is no return for making that investment in supporting an ancient bit of software used by a handful of people.

    I don't understand some posters aggressive attitude. I find it amazing, and greatly to TiVo's credit, that the service exists at all so many years after it went off sale.
     
  7. Sep 30, 2008 #67 of 546
    Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...
    And this from a man who willingly admits to having entirely ceased using all his Tivos and having defected entirely to the Windows MCE camp and before that the Sky HD camp. Also a man who has a large salary with a major publishing house and so can regularly afford to trash his existing hardware gadgets that are still functioning perfectly well just so that he can have the very latest biggest and brightest new thing.

    Well Mr I Always Buy What Is Fashionable For The Next Five Minutes I can tell you that some of us have Yorkshire genes and expect our hardware and software to be well built and to last longer than the interval between one hair cut and the next.

    Sorry but I really couldn't let you get away with the above post and your view that the well paid men in suits are always right. And don't we know anyway from the current banking crisis that frequently they aren't but are merely following the pack in the hope of the next big salary increase and bonus payment...........
     
  8. Sep 30, 2008 #68 of 546
    TCM2007

    TCM2007 New Member

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    Dec 25, 2006
     
  9. Sep 30, 2008 #69 of 546
    mdolan

    mdolan Guest

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    Jun 4, 2002
    Dundee
    I think this is the crux of the issue. In the UK, Thomson stopped supplying the hardware and Tivo decided NOT to partner with another manufacture and also decided that they would not upgrade the SERVICE or allow machines shipped from the US to operate with UK guide data.

    The service is still operational and Tivo are very happily taking money for the service. I can buy a 2nd hand Tivo, phone up Tivo (via Sky) and pay them for the service. So you cannot say that the service went "off sale" - only the ability to buy brand new boxes in the high street.

    Now - nothing has happened to our boxes. The service has changed (for the worse) and Tivo has decided this acceptable and to heck with the UK paying customers. It makes no issue if it is a monthly sub or a lifetime sub. I payed my money to Tivo for the service. I paid my money to the shop for the box.

    At no point have Tivo announced a withdrawal of service. It doesnt matter if they have 1 customer or 1 million. They still offer the service and it is no longer the service they advertise.

    I'm personally very unhappy with how Tivo are handling (or rather NOT handling) this. The UK service has always been a poor cousin and now they are again showing that they really don't care. My opinion is the only reason that they are fixing the subs issue is that directly affects the money coming in (i.e. if customers have to keep phoning every few days they *will* leave). I suspect they are just banking on the idea that Suggestions being disabled will not lead to a significant drop in subs.

    Cheers,
    Mike
     
  10. Sep 30, 2008 #70 of 546
    smatson

    smatson New Member

    85
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    Mar 14, 2001
    jersey
    And get rid of all old people to :)
     
  11. Sep 30, 2008 #71 of 546
    Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...
    I'm still running it and it is completely unaffected by the Suggestions problem alleged to be due to changes in TMSID format.

    Looking at the below set of Tracker details for Randall & Hopkirk Deceased I can't see anything different about the format of the TMSID after the alleged date of change that broke Suggestions compared to the format of the TMSID before that date.

    So perhaps Tribune is being economical with the truth about the real cause of the problem with Suggestions.:eek::mad:

     
  12. Sep 30, 2008 #72 of 546
    Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...
    OK just realised the TMSID problem will only affect entirely new episodes after the change date and not repeats of programs that already have a TMSID. Off to look at a current series with new episodes now.
     
  13. Sep 30, 2008 #73 of 546
    TCM2007

    TCM2007 New Member

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    Dec 25, 2006
    My comment was only that f you'd told me back in 2003, when TiVo shut up shop in the UK, that the service would still be being provided over five years later I would have been surprised. People were um-ing and ah-ing about whether it was wise to take out a lifetime sub at that point as there was doubt about whether it would last two years.

    I don't understand why people should be angry. They've paid for the subscription in the past and got what they obviously felt to be good value. this change doesn't effect that.

    Obviously the service is reduced and monthly payers need to decide if it still constitutsd good value. if not they can cancel and buy an alternative PVR.

    But why anger?
     
  14. Sep 30, 2008 #74 of 546
    Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...
    Then why are those big Red and Green Thumbs buttons by far the largest buttons on every Tivo remote?:eek:
     
  15. Sep 30, 2008 #75 of 546
    TCM2007

    TCM2007 New Member

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    Dec 25, 2006
    Those are episode TMSIDs. Thumbs are attached to series.
     
  16. Sep 30, 2008 #76 of 546
    TCM2007

    TCM2007 New Member

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    Dec 25, 2006
    Is that really the best argument you can come up with?
     
  17. Sep 30, 2008 #77 of 546
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    Right. So you want a full refund just because one smal aspect (and not even the main one) of your unit isn't working.

    See what I mean about an over-reaction!

    Whereas I actually agree with him.

    As long as Season Passes still work, I'm totally happy. Wishlists are an added (but useful) bonus. Suggestions I never used.
     
  18. Sep 30, 2008 #78 of 546
    mdolan

    mdolan Guest

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    Jun 4, 2002
    Dundee
    I can't speak for anyone else. In my posts I've expressed disappointment and unhappiness ;)

    However this is not about the past. Tivo today are still happy to take money from UK users. What disappointments me is that they did not announce it, they waited for a lot of users to complain. And when they eventually posted back it was "aah, tough luck guys".

    Personally I dont care if someone has had a monthly sub for 1 day, 1 month, or 100 years. And the same goes for lifetime subs. Tivo based their business model around subs and service and are now not even announcing the changes - just degrading the service and taking the same money.

    That's what disappoints me - and possibly angers others.

    It's also worth noting that some users have done Tivo a favour by modding their Tivos to download data over the internet, thus saving Tivo a pretty penny in phone calls.

    Tivo has/had a good fanbase and unfortunately like many corporations have lost touch and decided that the very customers who bought their products are no longer "worthy" of support.

    Like I said previously - disappointing.

    Cheers,
    Mike
     
  19. Sep 30, 2008 #79 of 546
    Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...
    Seems a pretty good argument to me. If the feature wasn't one of Tivo's biggest then why are the buttons so big and so prominently coloured. I also recall that when I got my Tivo that being able to Thumbs programs and look at the impact on Suggestions was one of its most exciting and innovative features.

    I really don't think we need to be lectured by someone who has not remained loyal to the product and so is bound not to care whether the service to remaining users has been unacceptably diminished.
     
  20. Sep 30, 2008 #80 of 546
    tivo525235

    tivo525235 New Member

    24
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    Aug 21, 2004
    In my view this is completely unacceptable. One of the major selling points of the Tivo was how it worked like someone in your house automatically finding things you might like to watch. To remove such a feature is a breach of contract no matter how much they might like to think they can reduce the service at will. No court would allow them to remove such a key feature.

    With their recent release of Tivo in Australia this seems especially unwise as bad PR from the UK is likely to spread as the world is global now.

    Our lifetime subscription is for guide data AND software updates. As someone who purchased a Tivo after the 2.55 release I have had no software updates and now when an update is required they seem to want to forget the deal they agreed to.

    While some may define lifetime as any amount > 20 months, in reality they defined it as the life of the unit. As our units are still functioning perfectly by definition we must still be within the lifetime of the unit.

    For the US Series 1 units I can imagine their solution will be to exchange their S1 units with S2 units if there are sufficient complaints, but this is not a viable solution in the UK due to no fault of our own. The previous suggestion of the beta version of the PC version is interesting, or perhaps allowing us to import the Australian tivos at a discount and adding UK guide data for us would be a nice gesture.

    I believe Tivo have made a serious misjudgement here and I implore them to reconsider it.

    Do we know who our contract is with?
     

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