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Tivo Suggestion Not Working

Discussion in 'TiVo Help Center' started by 1200n, May 29, 2008.

  1. fuzzyfox

    fuzzyfox New Member

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    Dec 21, 2001
    I have three Gen 1 (lifetime) TiVos in service. I know that two have the suggestions problem. I will ask my sibling if the third is working or not.

    Not that this observation advances the discussion any.

    Doom.
     
  2. wkparker

    wkparker New Member

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    Sep 1, 2008
    I'll add my name to the list - my TivoHD stopped recording suggestions a couple of weeks ago. The behavior seems to be mutating, as now I can't delete any of my old Season Passes. I'll try a restart tonight and see if that helps. Sad that my 4+ year old Series 2 has been completely bulletproof, but my HD is on its third set of problems.

    - Kerry
     
  3. Pete77

    Pete77 New Member

    7,968
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    Aug 1, 2006
    Not Far...
    Bob,

    As a UK Series 1 Tivo owner I was interested to read your comment here on the US side of the forum that it is the specific implementation of the UK's Series 1 Thomson Tivo 2.5.5 version software that is preventing Suggestions from working here as of two to three weeks ago and that you do not feel this will affect the recording of Suggestion on US Series 1 units running version 3.x.x software either at all or at least not permanently.

    If that is so and there is another valid software version for Series 1 units that does not suffer from Suggestions being rendered inoperative by the recent change in the format of TMSIDs at the series level then can you explain why a version of that 3.x.x. software cannot be appropriately modified to be compatible with our UK Series 1 models and that software version then rolled out to those machines? It seems clear after all there is nothing in the hardware of UK machines versus US machines that should make the US S1 models unable to have their software modified to allow Suggestions to continue while the US machines can still carry on with recording Suggestions.

    I think it is actually much more likely that Tribune's change in TMSID format for Series has broken the operation of Suggestions on all Series 1 machines but that as the typical US Series 1 owner may perhaps be seen as confining themselves to an older and out of date Tivo model (features wise) by choice (whereas here in the UK the Series 1 is Tivo's most current offering) and have the option to an upgrade to an S3 machine if they want to they may perhaps be less inclined to complain about this withdrawal of a key part of the Tivo service (notice how large those Thumbs Up and Thumbs Down buttons on the Tivo remote are) than members of the UK Tivo user base.

    Either way I don't think Tivo Inc's current position that the Suggestions function can just be allowed to permanently fail on the UK Series 1 Tivo machines is acceptable and I am sure that if Mike Ramsay was still one of your Board members he would be horrified to hear of this cynical new approach by Tivo's current management.:mad:
     
  4. TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    Pete,

    The flaw with that logic is that here in the US the change in TMSID format took place last year. The UK issue happened concurrent to the TMSID format change in the UK...down to the day. This, combined with the fact that not all Series1 US systems are effected (but all UK systems are) gives us a good indication that we're not dealing with the same issue.

    Pony
     
  5. cgf

    cgf New Member

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    Mar 30, 2002
    Boston, MA
    You may have more data than we do about this but I don't think we've yet to see a single person in this thread who claimed that suggestions on their Series 1 were still working.
     
  6. Oct 1, 2008 #106 of 371
    Pete77

    Pete77 New Member

    7,968
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    Aug 1, 2006
    Not Far...
    Then it may be that in the US the Series 1 user base is currently experiencing the problems we had for the last year or so before Suggestions stopped working completely for all UK S1 users a couple of weeks ago (when the data format from TMS changed) of some users complaining that their units were not currently providing Suggestions or at least enough Suggestions, even though many other users did still have Suggestions available to them.
     
  7. Oct 1, 2008 #107 of 371
    TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    I do have more data, that's my job. :)

    What seems common so far, and may be worth differentiating here on the forum...the boxes we've investigated are not generating lists of Suggestions to populate the Suggestions screen in the UI. But they're still recording Suggestions.

    I wonder whether that may be the circumstance with some of the reports here? It would be a helpful piece of information to have (see, I don't have *every* bit of data).

    Appreciate the assist as we investigate.

    Pony
     
  8. Oct 1, 2008 #108 of 371
    cgf

    cgf New Member

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    Mar 30, 2002
    Boston, MA
    Ok, so you were tangentially submitting facts not yet in evidence. If you really want our help maybe you could share some of the statistics . How many Series1 systems are still operating normally compared to the number with problems? Is there a geographic component? System age? OS level?

    In my case, I saw two suggestions scheduled/recorded in a two week period. Obviously I saw quite a few more before this problem manifested. The recording of suggestions seems to loosely correlate to when I modify thumb ratings.
     
  9. Oct 1, 2008 #109 of 371
    Pete77

    Pete77 New Member

    7,968
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    Aug 1, 2006
    Not Far...
    Then you appear to have precisely the same issue with Suggestions failing that we have here in the UK

    That is that if people set new thumbs on a program or several programs then a Suggestion is recorded that day related to those thumbs but then the thumbs data is lost overnight when the new data comes in due to the disconnect with the TMSIDs for the series now being longer than the S1 Tivo database can cope with.

    If that is not why many US users are now having problems with Suggestions failing on their S1 machines then I think it is for TivoPony and the rest of the Tivo support team to categorically prove that point to us and suggest why there is a fundamental difference between the architecture of the latest software versions issued for the UK and US Series 1 Tivo machines that affects the recording of Suggestions differently since TMS extended their series TMSID numbers.
     
  10. Oct 1, 2008 #110 of 371
    schwinn

    schwinn New Member

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    Sep 18, 2004
    @Pete77: Thanks for bringing that info to us!

    @wkparker: It seems most S2/S3/HD users have succeeded with the reboot trick - I suggest you try that as well.

    @TivoPony:
    That's not quite accurate, at least not in my case. The problem is that it will not record suggestions at all, and (coincidentally or not) it will also show no Suggestions in the menu-pick. Only when we fiddle with the thumbs (ie, if you have JUST thumb-uped something) will the list populate with one or two items, and you may get an item to record at that time too... but once that show has gone by, the list goes empty, and the suggestions stop recording. In other words, we are NOT "still recording Suggestions" as you stated above...
    I know ANY of us would be happy to detail more of the situation... can you tell us what kind of information you are looking for? I know I am more than willing to help in whatever way necessary (I can even provide telnet access if needed, or whatever...) I also have a spare (not currently plugged in) S1 that I can setup, if that helps in some way?

    The list so far...

    Not working:
    the928guy: large-drive S1
    FJones: virgin S1
    schwinn: S1-hacked
    Illusion: large-drive S1
    Illusion's neighbor: S1, monthly contract
    a68oliver: S1
    ronsch: S1-hacked
    Swisher: virgin S1
    cgf: S1-hacked
    nmiller855: virgin S1
    ChevyRon: S1-hacked
    ptimkey: S1
    spongex: S2 (Canada) Going to try reboot-trick
    fuzzyfox: Two S1s (looking into the third S1)
    wkparker: TivoHD (also has other issues - trying restart)​

    Working:
    BanditWS6: TivoHD, reboot trick working since 9/13
    pandabreath: S2, Full Reset worked
    Bort13: S2 (reboot trick appears to be working)
    SJAndrew: S2-hacked (reboot trick appears to be working)​

    WORKING S1s: (None listed yet)
     
  11. Oct 1, 2008 #111 of 371
    Illusion

    Illusion New Member

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    Jun 1, 2008
    TiVoPony,

    My symptoms match schwinn's. The last successful TiVo suggestion that was recorded was 16 days ago, immediately following my second reset of all thumb ratings and restarting, and re-rating some shows. Left alone, the TiVo never recorded another suggestion, and the list is not populated with any suggestions that are being recommended by TiVo, and no suggestions are in fact recording.

    My neighbor's S1 has had no mucking with any ratings, restarting, or any other kind of modifications, and it has no suggestions in the list either.
     
  12. Oct 1, 2008 #112 of 371
    Eldan

    Eldan New Member

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    Oct 1, 2008
    I just joined up to track this thread. My Sony S1 running 3.0-01-1-010 is also not displaying or recording suggestions. The last one was 9/10. I tried the suggestons off->reboot->suggestions on->reboot technique yesterday, and a daily call was made overnight. So far nothing.

    Also, for a few weeks before they stopped altogether it seemed the recorded suggestions were not really appropriate for my program rating history.
     
  13. Oct 1, 2008 #113 of 371
    Ken-6809er

    Ken-6809er New Member

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    Dec 31, 2004
    I have a Tivo HD, and I have no shows at all listed under Tivo Suggestions. While I never auto-record the suggestions, I did occasionally refer to it to see if there was something I'd like to see. The suggestions that it did list went from multiple screens, to a couple of screens, to a couple of shows, to nothing at all now.
     
  14. Oct 1, 2008 #114 of 371
    sc293

    sc293 New Member

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    Oct 1, 2008
    Another first time poster here with this problem. My S1 was recording multiple suggestions every day up through 8/31. Once September started tivo stopped recording suggestions, and the "if your tivo is new" message shows up under Tivo suggestions. I found this thread a couple of weeks ago and tried the "turn off auto recording suggestions, reboot, turn on auto recording suggestions, reboot, force a daily call" trick and a few suggestions did show up under Tivo suggestions but they disappeared from there before being recorded. Since then nothing has shown up under Tivo suggestions whenever I check, but Tivo did automatically record 1 program every 3 - 4 days. Usually a movie that really didn't fit into any genre that matches my current thumbs up.

    Last night (a couple of hours after the daily call) I manually searched for a couple of the programs that previously showed up under suggestions in the good old days and removed all the thumbs up, then added back a couple of thumbs up. After doing this for three programs, I did get three suggestions under tivo suggestions. Those suggestions were still there this morning, but nothing had been recorded yet (I don't think any of those programs had any showings yet). When I get home I'll check to see if anything has been recorded and if anything is still listed in tivo suggestions. The daily call is scheduled for this evening so I'll check to see what happens after the daily call takes place.

    This is a Phillips (I don't remember the model # of the top of my head), it has a larger hard drive (two actually) and has been hacked. Also a life time subscription.
     
  15. Oct 2, 2008 #115 of 371
    TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    Ok, let's grab some more data points.

    If you have Suggestions turned on but your box isn't recording Suggestions, drop me a private message with your TSN. Let me know in the private message what your situation is (when they stopped recording, confirm that you have Suggestions set to record as an option, is your Suggestions list blank, etc).

    If you have Suggestions turned off but you're seeing a blank Suggestions list, don't send me your TSN yet. I need the people who have Suggestions turned on but aren't getting recordings first.

    Thanks!
    Pony
     
  16. Oct 2, 2008 #116 of 371
    wkparker

    wkparker New Member

    12
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    Sep 1, 2008
    Update on my HD: A restart seems to have fixed the problem. Suggestions are recording again and I was able to delete an old season pass. All's well - for now...
     
  17. Oct 2, 2008 #117 of 371
    schwinn

    schwinn New Member

    291
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    Sep 18, 2004
    Just to simplify TivoPony's request, and to list the problem with more granularity, can everyone experiencing the problem please let me know if you are experiencing the "Blank Suggestions Menu" (BSM) problem AND/OR the "Not Recording Suggestions" (NRS) problem, so I can include that info on the list.

    @wkparker - good to hear... another non-S1 is cured with a reboot... did you do the reboot trick (sugg off/reboot/sugg on/reboot) or just a plain reboot?
     
  18. Oct 2, 2008 #118 of 371
    TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    Schwinn, appreciate the assist, but I'd ask that people contact me via PM with the information I requested. I need information (like TSN's) that should not be shared publically.

    (or were you referring to my earlier post? That makes sense too...still, PM me people). :)

    Thanks,
    Pony
     
  19. Oct 2, 2008 #119 of 371
    schwinn

    schwinn New Member

    291
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    Sep 18, 2004
    Sorry - yes, I meant to have people PM you with their TSN (as you requested) AND also let me know of their specific symptoms for the list that I have been posting... just to keep that information documented for everyone.

    I didn't want people to post their TSN, of course! :)
     
  20. Oct 2, 2008 #120 of 371
    Illusion

    Illusion New Member

    29
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    Jun 1, 2008
    schwinn,

    Illusion: BSM and NRS
     

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