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Tivo stuck on guided setup - Please Wait

Discussion in 'TiVo Help Center' started by mbergen, Sep 2, 2008.

  1. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    I got a PM from hardly and have enabled diagnostic logging to figure out what is going on. Anyone else who has 9.3.1 and is not presented with a list of converter manufacturers should send me a PM briefly describing their issue (I get lots of PMs) along with their 15-digit TiVo Service Number so I can look into this further.
     
  2. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    I've gotten a result from one of the posters who contacted me. I had him perform a set of tasks in a specific order and the situation was resolved, but the steps were a bit of overkill. A change was made at the same time that may have produced the desired result.

    So, for the rest who sent me a PM, I've replied with instructions to give it another try...minus the extra work. Please let me know the results ASAP so I can see which factor fixed the issue.
     
  3. hardly

    hardly New Member

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    Sep 4, 2008
    Thanks TiVoJerry, You're the BEST!
    You fixed mine.
     
  4. paceyrocks

    paceyrocks New Member

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    Sep 7, 2008
    Thanks, TivoJerry! Mine's fixed, too!
     
  5. woolyster

    woolyster New Member

    13
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    Dec 6, 2008
    just joined this group and very happy to see this message:
    "
    Ok, some weird sh*t is happening ..

    I unplugged and restarted tivo and did a Clear and Delete Everything (luckily i didn't really have that much saved so it was ok). I picked antenna again and Yes for converter box. For whatever reason, I got past the dreaded Please Wait after the downloading of setup info and tivo actually got to scan for channels.

    BUT, when it got to the Converter Box Brand section, wherein it tells me to "select the brand of your converter box from the list below," uh, there is NO list below. What the hell! This is really getting on my nerves"

    This is exactly my experience!

    So How do I "PM" Tivo Jerry and get the magic incantations? What's a PM?
    Thanks! I'm struggling with an SD400 and 9.3.1.
     
  6. woolyster

    woolyster New Member

    13
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    Dec 6, 2008
    ok, i clicked around and found the PM action.
    eagerly awaiting his response. i've got 7 days to return this unit if i can't get it playing properly.
    this group is great. gotta love the internet.
     
  7. woolyster

    woolyster New Member

    13
    0
    Dec 6, 2008
    Turns out, per TivoJerry, there isn't a fix out yet for my SD-H400. Something to do with the fact that the unit was out of date/service for a long time. Latest 9.3.2a update pulled in last night didn't help. Still an empty box below the "Select your digital converter from the list below" sorta issue. Argh. He's out through Jan 13 so sounds like nothing to do between now and then but wait.
     
  8. nbarday

    nbarday New Member

    1
    0
    Dec 20, 2008
    I ran into the "no converter box brands listed" problem over the weekend. Spent a few hours on the phone with TiVo and running guided setup over and over again. Looks like there's an update you may be able to pick up by forcing several (Five?) TiVo service connections in a row. I tried having my TiVo connect over 15 times tonight after various changes, but no luck. Here's hoping the update hits my service number over the next few days ...
     
  9. bbgmuaw

    bbgmuaw New Member

    2
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    Dec 21, 2008
    I'm having the "no converter box brands listed" problem also and Tivo CS said they would call back, this was 12-22 but never a call. I have the current update and tried eveything I know to do. Any help???
     
  10. woolyster

    woolyster New Member

    13
    0
    Dec 6, 2008
    Tivo Jerry should be back from his glorious month long break. Hoping he can work some magic soon. I've been fiddling with this for many many weeks now and no joy. I'm hoping if any of us get past this issue, we'll post the details (as many as we know anyway) on how it was fixed.
     
  11. hitthepacecar

    hitthepacecar Caveman Engineer

    15
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    Feb 13, 2003
    Sixth Ring...
    Duh.....

    Dam TIVO and digital converter box, I have the same issue Tivo on setup goes to page to select converter box but its empty, I have series 2 single tuner (TCD240040). I also had the hang on please wait, after TIVO did service load via my home network, that was fixed by delete everything and start over.... I think I try it again, tryrd connecting to TIVO service but it didn't fix it. the TIVO has 9.3.2A-01-2-140 software..... I just brought this tivo back from the dead (i.e. hard drive died 4 months ago and got a parts unit on ebay to fix it....) I just want to use the unit with antenna for a spare room... analog signals weak in my area and don't want another Directv payment just for the spare room. PM me or email if TivoJerry or someone else finds a fix or work around. Duh Duh.... need more beer....

    P.s. theres another thread about the same issue

    http://tivocommunity.com/tivo-vb/showthread.php?t=416142&highlight=list+is+empty

    hope it fix soon.

    Also I try using the RCA input to the TIVO instead of the coax...
     
  12. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
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    Jul 26, 2005
    Alviso, CA
    The problem only seems to affect units recently brought back from a long retirement that are running older SW. We're still working on a way to resolve the issue and are making progress. I will let you know more as it becomes available.
     
  13. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Good news...we've made progress that has tested well in the office. If you'd like to have this mapped to your unit, please send me a PM with your service number. I'll map you and send you instructions on what to do.
     
  14. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    I've received several confirmations from the field of success!

    To recap:
    If you are repeating Guided Setup for Antenna w/box (digital, ATSC) on a Series2 and you either receiver a Please Wait when entering the list of converter box manufacturers, or that list is blank, send me a PM with your TSN to be mapped for the RunMe (not new SW).

    We'll work on getting a fix for this in the next version of S2 SW, so this is just a workaround for now.

    If I am unavailable, please call CS to have the case escalated for mapping by others in my team. Thank you all for your patience on this one.
     
  15. sweetp

    sweetp New Member

    1
    0
    Jul 15, 2009
    I have a series 2 Tivo, which I successfully set up a converter box on a couple of months ago. However, I had to replace the hard drive this week after it died. When going through the setup time, however, the screen that asks you to select the converter box brand from a list is now blank! It worked a couple of months ago, but now i cannot select my converter box because there is no list. Is there a solution to this issue that I see a few other people have?

    Thanks,

    Paul
     
  16. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Yes. The issue is caused by having an older version of SW for your image.

    1> email me with your TSN so I can map you to receive the IRDB update.
    2> make a newer image ;)
     
  17. papafreebird

    papafreebird New Member

    18
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    Jul 31, 2008
    I just had the same problem of getting stuck on Please Wait after the inital connection in guided setup. After calling tivo support I was advised to change my zip code to the next closest town to me and that worked.
     
  18. G_spec

    G_spec New Member

    5
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    Sep 4, 2010
    I had the same problem. Was able to get further by changing zip codes, but now my DTV converter list is empty in the guided setup. Please help!!
     
  19. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    As I've stated previously, send me a PM with your TSN so I can fix it.
     
  20. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    PM received. Your TSN has been mapped for a runme that will wipe the IRDB setting. If you are still in Guided Setup, please unplug and start again.

    If you are no longer in guided setup, you may start it again at this time.
     

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