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TiVo stream - not working

Discussion in 'TiVo Stream' started by mserabian, Nov 17, 2013.

  1. mserabian

    mserabian New Member

    19
    0
    Sep 24, 2003
    Hey all

    Just got anew TiVo stream, and am trying to set it up with my premiere xl4...

    I have my TiVo connected to a hub, and from the hub to my fils router.

    I have my stream connected to my router per the directions.

    I keep getting an error when trying to stream. " error streaming the recording"

    Also tried to download, and it just sits there doing nothing.

    Talked to TiVo tech support and they tell me the TiVo and the stream must BOTH be DIRECTLY connected to the router or it will not work! Who the heck has their router in their living room? This seems to make the stream quite useless to me.

    Anyone out there have a way around this? I bought the stream from best buy a couple weeks ago so now I can't bring it back! Argh!!

    Any help appreciated

    Thanks

    Mal
     
  2. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,506
    179
    Apr 17, 2000
    Nevada
    Are you really using a hub and not a switch? Those things are terrible and can cause all sorts of network slowdowns. You can get a switch from Amazon for $10 so if you're really using a hub I highly recommend you upgrade.

    That being said they're wrong about the TiVo needing to be connected directly to the router. You can go through switches if you want. However the connection between the TiVo and the router needs to be hard wired. You can't use wifi. Is the connection between your TiVo, router and Stream all wired?
     
  3. mserabian

    mserabian New Member

    19
    0
    Sep 24, 2003
    Oops, yes it's a switch and not a hub.

    And yes, it's all hard wired.

    Tivo Premiere 4XL - Ethernet cable from TiVo to Netgear switch. Ethernet from Netgear switch to FIOS Router.

    Tivo Stream - Ethernet cable from stream to FIOS Router.

    Any suggestions would be appreciated.

    mal
     
  4. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts
    lol I feel like I'm writing this for like every problem, but:

    have you rebooted All of the equipment involved... XL4, stream, switch, router, Ipad?

    Do you have the newest software on the XL4? (20.3.7)
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,506
    179
    Apr 17, 2000
    Nevada
    Yep reboot everything
     
  6. thalidar

    thalidar New Member

    1
    0
    Mar 5, 2013
    I received a Stream today and had the same problem. When I called, they told me I was running the old 19.0 version on the Stream but the latest OS on the TiVo box (20.3.7), so they set it to update to the most recent version (19.1.3) on the Stream. I forced a service call through the app and reset the Stream through the app and then everything worked great when it was all said and done.
     

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