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Tivo Stream & False Advertising!! I want my $ Back!

Discussion in 'TiVo Stream' started by Adaptel, Apr 29, 2013.

  1. Adaptel

    Adaptel New Member

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    Being a loyal TiVo customer since day one, I was really excited when the slick email came from Tivo marketing announcing the capabilities of their new Tivo Stream product. It was just what I was looking for. I have an iPad, but hardly use it over my much preferred Android Tablet and phone. This was way back in mid 2012, and the promo email, website, and everything that talked about the Tivo Stream said "Now Working With IOS Devices" and "Android Support Coming Soon".

    Well, the reason I decided to buy it the first day it was available was that I could play around with it on my iPad, then it will REALLY BE USEFUL to me when the android comes out SOOOOON! No reasonable person would expect soon to be close to a year. Since then, Tivo got $129.00 for the box, and all the monthly fees....while I wait to figure out what TiVo means by "Soon".

    Android devices now outnumber IOS by quite a bit...GET YOUR ACT TOGETHER AND STOP MAKING PROMISES TO SELL PRODUCTS THAT YOU CANT KEEP!!! Where can I get my money back for a product that was completely misrepresented? It doesn't appear TiVo ever plans to add the Android support.

    When will I buy another TiVo product after being a loyal customer for so long???? SOON!
     
  2. ferrumpneuma

    ferrumpneuma fading fast

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    Anhedonia
  3. jjd_87

    jjd_87 Member

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    There are no monthly fees on the Stream.

    A year is soon compared to 10 years BTW. :p
     
  4. jrtroo

    jrtroo User

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    Do you have a sample of the advertising?
     
  5. compnurd

    compnurd New Member

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    Oct 6, 2011
    yeh what monthly fees
     
  6. supasta

    supasta New Member

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    "Soon" has always been "a long time from now" with TiVo.
     
  7. Philmatic

    Philmatic Member

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    You should know better than to buy a product on day one based on the promise of a feature you require "coming soon".

    And number of Android devices vs iOS devices is irrelevant, iPad owns a ridiculously commanding lead in the tablet market and Android will not be in a position to catch up to them within the next few years if at all. The only competitive presence in the tablet segment that iOS is going to be worried about is Windows 8.
     
  8. mr_smits

    mr_smits New Member

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    Dec 17, 2009
    The number of Android vs iOS devices is relevant unless you are Tivo in which case you ignore the mobile trends and release a product that only works on only one platform. It's been almost 8 months now.

    The tablet market is maturing, and like the iPhone, the iPad will begin to fade as the market leader. The tipping point will likely be in 2014.

    http://appleinsider.com/articles/13...of-shipments-apple-still-controls-nearly-half
     
  9. Philmatic

    Philmatic Member

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    I guess the point that I'm making that Windows 8 is not just tablet OS, it comes installed on every new desktop and laptop PC, so the installed user base will explode in the coming quarters and any gains Android made will be wiped out.

    TiVo should focus on streaming with Windows 8, that would take care of desktops, laptops and an admittedly miniscule tablet market. Then Android.

    Of course if they can work on both at the same time (Since it seems they farm the work out), then the more platforms the better. My preference is only valid in a serial development environment.
     
  10. Adaptel

    Adaptel New Member

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    Nov 6, 2009
    I misspoke when I said my TiVo stream was generating monthly fees. I just get a bunch of charges on my credit card from TiVo every month (have 4 tivos). Another gripe BTW, they don't seem to have an easy way to "sync" billing so that I get one charge for all 4 devices.

    I cannot find the original ads, but I am 100% positive that their website and promotional email DID SAY "Android version coming soon". Here is an interview with Tivo CEO Thomas Rogers from September 2012 who says "Right now it is only for IOS but there will be Android capability" (around 5:50min in video).
    http://www.bloomberg.com/video/new-...d-ceo-rogers-says-D8gDY9eJQyaN283pCKwP0w.html
     
  11. dianebrat

    dianebrat I refuse to accept your reality TCF Club

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    As others have said, "soon" is relative, and since there was no time frame mentioned there is still plenty of time for "soon" to happen.

    This is Tivo we're talking about, if you've been here since 2009 then you know that everything comes out late with them, and usually only 3/4 baked.

    There's no false advertising, only differing interpretations, and the fact that you didn't realize there wasn't a monthly fee until it was pointed out suggests that you might have made other mistakes in what you read/saw vs. reality.
     
  12. PCurry57

    PCurry57 Liberal Hippie Chick

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    Many people who have bought new Windows 8 laptops and pc's have taken them back. the % of returns is higher than prev. Windows 8 Phones are difficult to use as a phone to many steps required to make a call. many people have an investment in XP/VISTA/Win 7 compatible software that does not run on Win 8.

    Windows 8 is a FAIL!
     
  13. jrtroo

    jrtroo User

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    I know how to make those monthly cc statements easier to read. Lifetime. (Sorry, could not resist)
     
  14. Philmatic

    Philmatic Member

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    The fact that you can't tell the difference between Windows 8 Phone, RT and Pro tells me that I shouldn't pay attention to you.
     
  15. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    The Stream uses encrypted HLS for streaming. Android did not support encrypted HLS until version 4.0. Before the Nexus and Kindle Fired HD tablets became available in late summer/early fall there was only one Android tablet on the market, made by Samsung, that even had Android 4.0+ and it's sales figures weren't very good. By contrast all iOS devices support encrypted HLS so while their percentages might be less then Android overall, the percentage capable of using the Stream are much, much higher.

    Also Windows 8 does not natively support encrypted HLS. However there is a company that sells an SDK that allows you to add encrypted HLS support to a Windows 8 app. Although they only released the update with encryption support at NAB a few weeks ago, so even if TiVo could use that it's likely a ways off.
     
  16. moyekj

    moyekj Well-Known Member

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    So what that says to me is choosing encrypted HLS was a stupid decision seeing as it locks you in to fewer platforms.
     
  17. atmuscarella

    atmuscarella Active Member

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    That maybe all well and good but it is old news. At this time 56% Android devices are running 4.0 or higher. Things change and time moves on, so should Tivo.
     
  18. jjd_87

    jjd_87 Member

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    So the question is half of Android more than all of iOS? (I genuinely don't know) And then what percentages of TiVo users of have 4.0 or higher? (Not necessarily 56% could be more or less). Android is still so fragmented no matter what you say.
     
  19. Austin Bike

    Austin Bike New Member

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    There are a handful of issues here:

    1. Yes, Android has higher market share, but that is for all devices, including phones. While stream works on phones, it was probably not the primary market, tablets were. iOS has a much larger install base of tablets. For the first time, Android has taken the tablet lead, that should be expected to continue. But that is a "moving forward" and future statement, having larger share for one quarter does not break the several year head start that apple has.

    2. Even though Android share is above apple, it is not clear that all of those tablets have the latest OS. They should, but "Android" is a generic statement, the market is highly fragmented on both devices and OS versions.

    http://www.engadget.com/2013/05/01/idc-tablet-share-q1-2013/

    Now, the other issue is buying something with the expectation of future support. No offense, but when you buy something you should expect that what you are getting is what you will have. This is precisely why I have not bought a mini yet. When it supports the features I want (that they have said they will) I will buy, not before.

    Early adopters generally get burned.
     
  20. atmuscarella

    atmuscarella Active Member

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    I am not aware that I said anything about Android fragmentation. I quoted an article that showed 56% of Android devices are running Android 4.0 or higher. The post after mine quoted an article showing new Android tablets outsold new iOS tablets by a significant number.

    My point is simple; things have changed significantly in the last year and TiVo needs to move with the market and support Android devices soon not latter.
     

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