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TiVo Stream Failure Rate?

Discussion in 'TiVo Stream' started by steve614, Sep 12, 2012.

Did your TiVo Stream work?

  1. Yes.

    41 vote(s)
    42.7%
  2. No, I had to get a replacement.

    23 vote(s)
    24.0%
  3. I didn't get a TiVo Stream.

    32 vote(s)
    33.3%
  1. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    I really think most of the problems reported here are software/firmware related (not providing a reset capability). After the initial reports of failures here, Dan found that there are some reset options in the interface, but I didn't know about or try it before I returned my first Stream.
     
  2. SMWinnie

    SMWinnie Dis Member

    233
    0
    Aug 17, 2002
    Peninsulam...
    True, but your whole point of the thread was to adjust for that somewhat.

    Yes, those with complaints tend to show up on forums while the folks for whom it worked out of the box don't. But your poll basically asked folks with working units to raise their hands.

    If I had a Stream and it worked OOTB, I would still have been following this forum and would have responded to this thread. It's a complex* new device, so I would have been looking for issues not just on the device itself but also on the iOS app.

    F'rinstance, I would have put a Stream next to my Premiere in the bedroom. Had that Stream worked OOTB, I would have come here to see whether I needed to move the Stream down to the basement or send it in for replacement. (Apparently hot-'n'-loud is normal, so down to the basement it would go...)

    Even adjusting for the DOAs-show-up-in-the-forum dynamic, I think this poll strongly suggests that DOAs are high. Would you guess a 10+% failure rate? And, if your Stream appeared to be working fine, would you be comfortable that it would continue to do so?

    Bias-adjustment question off the top of my head here:
    Are TiVo serial numbers sufficiently regular that a handful of forum members could share their Stream TSNs with each other and get a rough idea of how many have been sold?

    * By complex, I mean "multiple interrelated subsystems with separate points of failure that make debugging difficult" complex. Not "blinky thing too hard for Ogg to use" complex.
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,509
    180
    Apr 17, 2000
    Nevada
    Given that forums like this always attract more complainers then praiser it's not unheard of for polls like this to be out of whack. However based on all the stories I've read, and hearing about people having to exchange them 2-3 times to get a working unit the failure rate does seem to be a bit high. But on the bright side they're DOA so you know immediately if it's going to work. Would be worse if they worked for a few days and then died. Or worse died after the warranty had expired.

    Dan
     
  4. AndyAxel

    AndyAxel New Member

    10
    0
    Dec 12, 2005
    Mine "works" insofar as it will reliably stream SD content from my Premiere. HD content has so much latency and jitter that it's basically useless.

    I'm doing what I can to troubleshoot these issues on my own, but it sort of boils down to this: What's required to get an HD stream to output properly from the Stream to the iDevice? How much bandwidth does it need on the wifi network? What's the properly negotiated speed on the ethernet interface?

    None of this information is available anywhere. There's no spec sheet, there's no set of network requirements, nothing. It just says "Premiere, Ethernet connection, wireless connection, iPad or iPhone." So if I have a 10MB connection between my Premiere and Stream on a hub back to an 802.11B access point, that should technically work, right? /sarcasm

    For what it's worth, I have a Cisco Catalyst gig switch with both the Premiere and the Stream in separate ports. The Stream won't negotiate a gigabit connection (I have to force it to 100MB/full duplex to get it even to show a link light), and I'm wondering if that's my issue with streaming HD content. My WLAN is Cisco 802.11G but I have no trouble streaming content from Netflix, Slingbox HD, etc.

    I get the feeling that this release was more of a field beta rather than "ready for prime time."
     
  5. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    I'm using wireless N on the 5 GHz frequency and see no problems with any HD stream.

    One of my Premieres is connected to the LAN with a TiVo wireless G adapter. Whenever I stream a program from that box, it's a little choppy. I know that's not exactly the situation you have, but I'm guessing the G network contributes to your problem, especially if you have other video traffic or channel contention.
     
  6. swarto112

    swarto112 New Member

    42
    0
    Sep 9, 2012
    got it sept 5 along with premiere, both worked right outta the box. no complaints
     
  7. jay_man2

    jay_man2 jay_man-also

    4,318
    2
    Sep 14, 2003
    Northern...
    I picked one up at a local Best Buy this evening, and had it up and running in less than 30 minutes.
     
  8. AndyAxel

    AndyAxel New Member

    10
    0
    Dec 12, 2005
    I don't have either issue. As a matter of fact I isolated all Tivo traffic and my WL connection to a single VLAN for testing purposes and the performance is still sh**.
     
  9. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,509
    180
    Apr 17, 2000
    Nevada
    Either you have really bad luck and got two bad units (which can happen) or something else in your setup is causing the issue.

    Is there anyway you could disconnect everything else from your network and create a very simple, consumer centric setup, where the TiVo, Stream and wifi AP are the only things connected to the network? If you can do that then you will know for sure whether you have another bad Stream or if some other piece of equipment on your network is causing the problem.

    Dan
     

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