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Tivo Stream DOA

Discussion in 'TiVo Stream' started by markwellbe, Sep 6, 2012.

  1. Sep 6, 2012 #1 of 49
    markwellbe

    markwellbe New Member

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    Oct 17, 2007
    Just got my TiVo Stream today, read the instructions and plugged it in. The fan powers on the Ethernet lights flicker for a second and then that's it. No lights nothing. Tried different cables switches power and nothing. Worked with TiVo support and no luck. They are shipping out a new one but will not see it until next week.:(
     
  2. Sep 7, 2012 #2 of 49
    ThAbtO

    ThAbtO TiVoholic by the bay

    6,724
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    Apr 6, 2000
    SF Bay Area
    I think it takes about 5 minutes to boot up, did you wait that long?
     
  3. Sep 7, 2012 #3 of 49
    BlackBetty

    BlackBetty I

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    Nov 5, 2004
    It could have been operator error. Did this really need it own separate thread?
     
  4. Sep 7, 2012 #4 of 49
    davezatz

    davezatz Funkadelic

    4,587
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    Apr 18, 2002
    Northern...
    Also, the lights go off during a firmware upgrade I believe.
     
  5. Sep 7, 2012 #5 of 49
    markwellbe

    markwellbe New Member

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    Oct 17, 2007
    Was plugged in for one hour the first time and multiple hours after that...
     
  6. Sep 7, 2012 #6 of 49
    markwellbe

    markwellbe New Member

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    Oct 17, 2007
    Tivo Support was unable to get it working after an hour of phone support. I am also a network engineer so I hope it was not "operator error" ;)Post was just for information take it for what you want, maybe a one off issue or may be a quality control problem.
     
  7. Sep 7, 2012 #7 of 49
    aaronwt

    aaronwt UHD Addict

    19,167
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    Jan 31, 2002
    Northern...
    It sucks to get a dead unit but every piece of electronics sold has a certain percentage of problem boxes. Unfortunately you drew the short straw.
     
  8. Sep 7, 2012 #8 of 49
    smbaker

    smbaker Well-Known Member

    20,463
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    May 24, 2003
    Assuming he was a sweepstakes "winner", they should have overnighted him a replacement.

    I agree there's a nonzero probability of DOA with getting any piece of electronics. However, how the company deals with it is important, particularly when it's during a period when they're trying to drum up good PR for a new product launch.
     
  9. Sep 7, 2012 #9 of 49
    steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    Yeah, it's not surprising this can happen.

    The DOA factor applies to anything electronic. If you get a shipment of 500 fluorescent light fixtures and all 500 of them are flawless, then you got lucky.
     
  10. generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    Mine had major issues as well. I got a replacement today, which works perfectly.
     
  11. ellinj

    ellinj Seems Very Friendly TCF Club

    12,360
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    Feb 26, 2002
    RI
    At what point in the process should you see an ethernet link light? I plugged mine in, been in for almost 10mins and still nada. I hear the fan running and the box is getting warm though.
     
  12. markwellbe

    markwellbe New Member

    4
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    Oct 17, 2007
    Well got a new one today from Best Buy. The new one powered up right away, and the status light turned orange then flashed white right away, my old one never even got that far (no status lights what so ever).
     
  13. ellinj

    ellinj Seems Very Friendly TCF Club

    12,360
    8
    Feb 26, 2002
    RI
    Sounds like I got a dud too, no lights whatso ever, fan on and some heat coming out of the box, but nothing else.
     
  14. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Wait at least 10 minutes. By then, it should be solid white. If it is still blinking orange or orange/white, I'd suspect something is bad. I had a similar problem with my first unit (that turned out to be bad).
     
  15. ellinj

    ellinj Seems Very Friendly TCF Club

    12,360
    8
    Feb 26, 2002
    RI
    Nothing blinking anywhere.
     
  16. miller890

    miller890 Member

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    Feb 15, 2002
    Assuming it was purchased from TiVo, I think I would have asked them to over night a replacement or requested a refund since they are showing up in Best Buy stores. After reading another post regarding extended warranties, I would go that route with Best Buy. At $25 that is still cheaper than a replacement power supply. I have lost a number of external power supplies on net cams over the years with power in my area.
     
  17. stevegs1

    stevegs1 New Member

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    Apr 23, 2005
    Forest Park,IL
    I received mine today-same issue. Called Tivo, they are sending a replacement.
     
  18. russl

    russl New Member

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    Jan 4, 2002
    Same thing here. I didn't want to hold for phone support so I sent an email. Hopefully I'll get a relatively quick response.

    Russ
     
  19. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,446
    165
    Apr 17, 2000
    Nevada
    Hmmm... DOA rate seems a bit high on these. I wonder if they got a bad batch of power supplies? Those stupid little power bricks can cause all sorts of problems with the device if they're bad. If any of you have a spare power brick that's the right size and rating you should try it and see if it works.

    Dan
     
  20. samaritan66

    samaritan66 New Member

    34
    0
    Dec 19, 2006
    I worked with a TiVo customer support rep for quite a while yesterday. It was a good experience, and he was great.

    He said that there was an issue with the mac address (physical address of the network card) in the stream being different than the one printed on the cardboard and on the actual stream box. I noticed this when I was checking to make sure it got a DHCP address.

    They said the first time it connects, it should update and correct this. Mine tried to connect and update 30 times, according to him. We gave up after we did quite a few things to try to get it to work.

    This failed for me on Sunday night, on lunch yesterday I purchased a new one and left it unopened until I had tried to get the first one working yesterday evening with TiVo's help.

    The second one launched with no problems. You have to run to the TiVo at some point to force a test connection, but other than that, no fuss.

    My advice would be to make sure your iPad/iphone/ipod is plugged into power and do not leave the TiVo application until the process is complete.

    I am enjoying it very much. I have a few food network shows and an episode of The Closer on it. A few shows transferred over (BBQ University) but did not play. I'll try to load them again tonight.

    One nice surprise for me was that HBO recordings will stream to the iPad, but they of course won't transfer. HBO go kind of makes this a non-issue, though.

    Good luck.
     

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