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TiVo Software Update 14.9.2.2 Fast Forward Bug

Discussion in 'TiVo Premiere DVRs' started by MikeOrlando, Dec 14, 2011.

  1. Dec 14, 2011 #1 of 107
    MikeOrlando

    MikeOrlando New Member

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    Nov 10, 2011
    This morning when I turned on my TiVo I had a message about having run out of guide data, but it was all there when I looked. I noted a few other changes in the HDUI and presumed I received a software update.

    It says I am running 14.9.2.2-01-2-746

    When I began watching recorded content I noted a significant change. When I tried to fast forward x3 through a commercial and then hit fast foward (a forth time) to resume watching the show instead of the "smart restart" where it would resume playing from the return of the show it just made the "BONG" noise and continues to fast forward.

    I confirmed with TiVo and they reported that I must have received the latest software update and that is a issue they are working on.

    Any ideas what else may have changed? I am new to TiVo and wonder how long it takes for them to fix bugs like this.
     
  2. Dec 14, 2011 #2 of 107
    morac

    morac Cat God

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    It's a design change, not a bug so it won't be "fixed".
     
  3. Dec 14, 2011 #3 of 107
    MikeOrlando

    MikeOrlando New Member

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    Well that certainly would be a poor design change. I understand why they do not permit automatic commercial skipping, but under the more recent software if you desired to skip a commercial there was a way to do so manually.

    According to the TiVo agent:
    Sarah: Looks like you have been upgraded to the new software, we currently have an issue that we are working on getting resolved for that particular issue.

    So according to TiVo this issue would be resolved in the future.
     
  4. Dec 14, 2011 #4 of 107
    ckelly33

    ckelly33 Member

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    I'm not getting this 'error'. My situation is the same as yours - my guide data claims to have run out, the next update brought 14.9.2.

    After reading your post, I cued up a recording and played it. I have a Universal remote and when I hit FF, it sends out the triple FF signal. To stop it and resume watching, I always hit play and it snaps back a few seconds and starts playing. It didn't perform any differently today than it has before as far as this goes. Now I DID notice a difference when I chose to hit the FF button a fourth time (which used to stop FF'ing and resumes normal speed). This functionality is gone but the resume by play is still there.

    I have no idea if that is clear...
     
  5. Dec 14, 2011 #5 of 107
    MikeOrlando

    MikeOrlando New Member

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    Nov 10, 2011
    CKelly,

    What you wrote makes sense to me. You are correct... it is hitting the fast forward button the forth time that results in the BONG and nothing else. If I hit my play button it just stops fast forwarding and plays from the point I hit play, it does not snap back, like it used to, to the start of the show (when the commercial ended).
     
  6. Dec 14, 2011 #6 of 107
    steve614

    steve614 what ru lookin at?

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    As related above, TiVo made a change in how FFing works. Used to be, hitting the FF button a fourth time would take you back to playing the recording.
    Not any more. You have to hit the play button to actually resume playback.
    The bug you are experiencing is probably related to that.
    As for how long it takes TiVo to fix? It depends on how long it takes for them to isolate the problem, re-write the software, test it, beta test it, etc.
    IOW, it's anyone's guess.
     
  7. Dec 14, 2011 #7 of 107
    ckelly33

    ckelly33 Member

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    Mine definitely snaps back. It seems to FF faster (maybe?)
     
  8. Dec 14, 2011 #8 of 107
    steve614

    steve614 what ru lookin at?

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    The snap back (smart restart) should still be there, but the algorithm may have changed. You will have to adjust your mental timing as to when you hit the Play button.
     
  9. Dec 14, 2011 #9 of 107
    ckelly33

    ckelly33 Member

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    Oct 29, 2004
    You may be right. It really seems to me that the FF function is faster. It is harder to keep up with what I am seeing now when skipping commercials. Maybe they activated the second core solely for the purpose of skipping commercials faster...:D
     
  10. Dec 14, 2011 #10 of 107
    rainwater

    rainwater Active Member

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    Different channels will fast forward at different speeds depending on how the video is encoded. Unlike analog, you can see wild variations of trick play speed on digital channels.
     
  11. Dec 15, 2011 #11 of 107
    morac

    morac Cat God

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    Just to clarify, pressing ff a 4th time simply acted the same as pressing play. That was changed to prevent accidentally playing when trying to FFx3. Pressing FF a 4th time never acted as a commercial skip. It is was, then you just had very good timing.

    If you want to skip commercials, you're better off using the 30 second scan button. Most commercial breaks are 3 or 4 minutes in length so tapping the skip button 6 or 8 times should take you back to the program.
     
  12. Dec 16, 2011 #12 of 107
    TreasureCat

    TreasureCat New Member

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    What a terrible change. I've been using Tivo for over 8 years now, and I always use the smart restart by pressing FF or RW a fourth time. That's 8 years of muscle memory for the most basic Tivo function. I've messed up the timing while tracking every single time all day. The higher scan speed (which I like) is making it all the worse.

    Seriously, who was having any problem with the way it was? Why change a part of the interface that's been in place since inception of the product- especially one that's so core to the experience (FF/RW) that literally every user knows how it works? What happened to "if it ain't broke?"

    Ugh.
     
  13. Dec 16, 2011 #13 of 107
    aaronwt

    aaronwt UHD Addict

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    I always had a problem with the way it was. Although I only used the FF in the first year of use ten years ago, then I switched to the 30 second skip. And now I use the 30 second scan. I rarely use the FF but when I do I more often than not hit it four times so it goes back to play again. The new way is much better for me. So when I use the FF I don't have to worry about it going back to play again by accident.
     
  14. Dec 16, 2011 #14 of 107
    lessd

    lessd Active Member

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    +1 for me also
     
  15. Dec 16, 2011 #15 of 107
    moyekj

    moyekj Well-Known Member

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    Mission...
    New behavior is much preferred by me as well.
     
  16. Dec 16, 2011 #16 of 107
    jrtroo

    jrtroo User

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    I'm on board as well, but I only wish it would be back-ported to my older HD unit.
     
  17. Dec 16, 2011 #17 of 107
    tattube

    tattube Member

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    Hmm..... seems like you could just as easily 'accidently' hit the play button as the ff button the 4th time.

    I vote for "if it ain't broke...don't fix it.

    I just called Tivo CS and had to get tough (asked for supervisor) with rep when he started telling me he was not responsible for software programming changes.

    He finally decided to do his job and send a note to tech dept, asking if change was intentional or not...and to voice my disapproval of this change.

    I've been with Tivo long enough to not expect revisions to changes they make anytime soon, if at all.

    I've never used the 30 second skip button except to skip to the end of the recording...I suppose I will explore that button more, or just get used to using the play button - which does snap back - to quit ff.
     
  18. Dec 16, 2011 #18 of 107
    sharp1

    sharp1 New Member

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    I disagree. I think it's better the new way also.

    Since I have to hit FF 3 times its much more likely that I accidentally hit it a 4th time since my thumb is already on the key, than it is for me to move my thumb to accidentally hit play.

    And since it did not always respond quite fast enough, I sometimes hit it an extra time thinking I hadn't hit 3 times because it wasn't quite responsive enough.

    I MUCH prefer the new functionality (assuming it was intentional.)
     
  19. Dec 17, 2011 #19 of 107
    rvrrunr

    rvrrunr New Member

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    Dec 17, 2011
    I too prefer the old set-up. I was willing to deal with it and program the 30 sec skip instead but it won't accept the change. I hit select play select 3 0 select it dings 3 times but the function doesn't change only goes to slo-mo.
     
  20. Dec 17, 2011 #20 of 107
    tattube

    tattube Member

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    Oct 23, 2010
    After watching a couple of shows today, and using the 30 sec skip....I have to say that I like it.

    Seems to be faster and more accurate than 3x ff...I'm spending less time jockeying back and forth to reach the beginning of the segment.

    All I need to do now is reprogram my brain to move my thumb down 3/4" to use it.
     

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