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Tivo Server app crashes & Norton Internet Security 2012

Discussion in 'TiVo Home Media Features & TiVoToGo' started by pL86, Feb 18, 2013.

  1. pL86

    pL86 Member

    Oct 11, 2009
    New York City
    I think Norton Internet Security 2012 is crashing the Tivo Server app on my 64-bit Windows 7 system. Tivo Server started to crash several weeks ago out of the blue. Yesterday, I clean reinstalled Windows 7, left it unpatched and un-upgraded and added only essential programs like Tivo Desktop, Bonjour and video card drivers. Minutes after installing and patching NIS 2012, Tivo Server began to crash.

    I've been using NIS 2012 with Tivo Desktop for months and months without any problems so I know they used to run fine. I can only guess that a very recent update to NIS 2012 has introduced a conflict with the Tivo Server app. Unfortunately, the change seem to be part of the program - previous threads I found on these forums suggested firewalls conflicts was the problem but my crashes continue even after I add every component of Tivo software to the firewalls exceptions list.

    Has anyone running NIS 2012 with Tivo Desktop had similar problems recently? I'm thinking of upgrading to NIS 2013 but I've stayed with the older version because of my dislike of some feature and interface changes made to the current version. Plus, given the fact the programs are so similar, I wouldn't be surprised if NIS 2013 had the same crashes. I am beginning to think my only option is to change antivirus software. Any other suggestions?
  2. unitron

    unitron Active Member

    Apr 28, 2006
    semi-coastal NC

    It's actually TiVo's fault.

    Start here:


    and then read this:

  3. pL86

    pL86 Member

    Oct 11, 2009
    New York City
    I'm aware of transfers failing because of the date - I had that problem and I've fixed it with the workaround. The problem detailed in this post is a completely different bug where the Tivo Server.exe crashes and Windows throws up an error message that looks like this:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TiVoServer.exe
    Application Version: 1.5.306.263
    Application Timestamp: 00000000
    Fault Module Name: McMux.ax
    Fault Module Version: 2.1.8936.61214
    Fault Module Timestamp: 4581dc8a
    Exception Code: c0000005
    Exception Offset: 000012e4
    OS Version: 6.0.6001.
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    There are several old threads also about Tivo Server crashing but the advice and recommended workarounds in those threads aren't effective - the suggestions were to fiddle with network settings, reinstall Bonjour, switch to Beacon or make sure a firewall wasn't blocking Tivo software. I've tried all those steps and none of them stopped the crashes.

    As I detailed in my initial post, I'm very confident this is a bug introduced by a recent update made to Norton Internet Security earlier this month based on the fact the crashes can be reproduced 100% of the time by installing NIS on an otherwise completely fresh install of Windows 7. I went ahead and posted about this in Symantec's forums to try to get their attention but they seem uninterested.

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