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TiVo Roamio - Network Issues

Discussion in 'TiVo Roamio DVRs' started by ultrajones, Sep 8, 2013.

  1. Nov 3, 2013 #101 of 116
    aaronwt

    aaronwt UHD Addict

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    Northern...
    The cheaper residential gigabit switches work perfectly fine. They are just unmanaged switches.
     
  2. DebiLee

    DebiLee New Member

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    Aug 25, 2014
    Ok so is there a list of routers and switches that are problematic with the Romeo? What about the Linksys SE2800 8 port gigabit switch one any of their SMART routers?
     
  3. nooneuknow

    nooneuknow TiVo User Since 2007

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    Cox Cable...
    Could you please say how tech-smart you are, and if you are having problems, or just looking for advice before buying? Could you please list any routers and/or switches you may already have, and/or are using? Also, could you please describe your network config, and what you intend to change about it, with some idea of what combination of devices you intend to have on it, by what means?

    I get accused of being overly-technical, and some people here get mad when my advice isn't "buy the cheapest one that meets your needs".

    I'll say that I love the Netgear GS605AV switches, which often go on sale on Newegg, for as low as $19.99 ($14.99 after rebate), like right now: http://www.newegg.com/Product/Product.aspx?Item=N82E16833122363 It doesn't get much cheaper than that, for a quality unmanaged switch, that has functions often reserved for managed, smart, or more expensive switches.

    It's not a smart/managed switch. It's a Priority Tag/QoS honoring switch that will either assign priority (itself) by what color-coded port you use, or will honor the router QoS rules that can be set on many modern consumer-grade routers. It meant for AV use, and has worked great for me, both for TiVo, and for cured my VoIP issues, which would have otherwise required each VoIP box to go straight into the router switch (like TiVo wants the Roamios connected, to avoid dealing with tech support for switches beyond the built-in router switch).
     
  4. DebiLee

    DebiLee New Member

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    Aug 25, 2014
    Extremely tech savvy, looking to learn all I can for my clients. Gigabit Cat 6 Ethernet throughout. Routers are Linksys WRT1900AC and switches are Linksys SE2800 and Linksys SE3008. What would be added to the network are Linksys LAPAC1750 wireless access points, four TiVo Roamio Pro units, three TiVo Premiere 4 units, and three TiVo Stream units. Also Western Digital My Book AV extenders on each DVR. I realize that's a lot but there are very large numbers of users per household.
     
  5. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    Wow! I can honestly say I have never owned, used, or setup any of those particular devices (other than the TiVos). I'll take a guess, that you are a professional installer, and just wish to avoid using switches outside a list of "acceptable" or "supported" ones TiVo is hiding somewhere.

    Here's the bad news: TiVo will only provide support for ethernet with switches, if the ethernet switches are built-into the router. I don't even think they provide support for multiple router scenarios. They only provide support for ethernet home runs to a single router, and a built-in switch. There is no secret "approved" or "supported" list of switches (or it's one of TiVo's best-kept secrets).

    The argument that some have is the definition of "support", when TiVo says "Sorry, we don't support switches". I, like others see this as "Sorry, we don't (provide technical) support (for) switches". They do, however, provide technical support for MoCA (for whatever their reasoning is).

    The switches I mentioned in my prior post have worked wonders for me. Many here claim that it's not possible for the results to have been from the switches, or that I'm networking incorrectly, and have applied a band-aid, lucking-out it worked. Many say "buy the cheapest one that meets your needs, case-closed". Some even take TiVo's side, and say if you need help with a switch, call the company that made the switch, not TiVo.

    I would advise using switches that match the brands of routers you use. I use netgear, so besides the GS605AV ones I use at endpoints, I use the unmanaged GS108 switches where honoring and passing packet tags is necessary, but using GS605AV would be restrictive, and the unmanaged, but highly configurable, GS108E, where I might want to not use the just-short-of-managed switch functions built-into the router.

    For netgear, the GS108E is what I'd recommend for the tech-savvy, not wanting a fully managed, or smart switch, also for those not fond of "by color" things.

    As for the product brands you use, I'm better-off letting those who have experience with your specific routers take over.

    Some swear they can use any switch, any time, any place, for the lowest price, and never have an issue. It did seem it was that simple, before the Roamio came out...
     
  6. DebiLee

    DebiLee New Member

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    Aug 25, 2014
    I do dabble here and there with installations for fun, yes. Not looking for any lists, was just curious if the switches I listed would have any problems with the green fiasco mentioned in earlier posts. I know TiVo doesn't like to support switches in their troubleshooting steps but I'm not sure why they'd need to be told that one is in place since they can't see. One could easily connect the upstream Ethernet cable to a TiVo or network device that has its own Ethernet cable via RJ45 coupler and bypass the switch or fib and say one is not in place at all or just relocate devices or router to each other? TiVo I think also supports MoCA since they use it in their own products as well as sell MoCA bridges.
     
  7. JWhites

    JWhites New Member

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    May 14, 2013
    Those Linksys SE2800 switches I use all the time and they're constantly hammered with data day and night. I've installed them in data centers and enterprise networks in daisy chains (not the best solution but it's what the boss wanted and works great) and I haven't had to replace a single switch going on I think seven years now since initial installation. I use these switches at home as well because of their reliability and cool factor.
     
  8. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    The "green" or "energy efficient ethernet" switch problem was addressed quite a while ago. I was worried that the shipping software would still have it (a legit concern, a bit short of a year ago), but it didn't stop my installs, or cause a failure to update to the software with the "fix". I had changed to all green switches, before the Roamio came out. A workaround was to simply place a non-green switch between the TiVo and green switch, until updated with the fix, then remove it.

    I'm not even going to speculate on the rest of it. It sounds like you'll be fine.
     
  9. tchyde

    tchyde New Member

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    Jul 5, 2003
    I just purchased a new Roamio plus and had just run CAT6 cable throughout my whole house. Everything was fine, until my Roamio arrived and I could not get any of my other devices to recognize ? I have 3 TIVOs (2 premieres & 1 Roamio) plus 2 minis and 1 TIVO stream. They all recognizes the new Roamio, but I cannot connect to it without seeing a vague networking error ? or it saying my new Roamio is not in my Account (which it is)

    After reading this thread, I think it very well could be a set of green TrendNet 8 port switches I got awhile ago. Everything else on my home network seems fine with these switches (except TIVO) .. I had a simular issue before with a new MINI, and got around it by plugging into the same switch, until it did recognize, then I moved to a new switch and it worked!

    After reading this thread, I am going to test the 4 different brand switches I have laying around, and/or replace with either D-LINK or TP-LINK (only because after reading several threads on this topic it seems like these are the brands users have had most success with)

    The brand of switch definitely seems to make a difference, but there doesn't seem to be a definitive brand or model that always works. I know from my experience .. only certain brands of switches "play nice" with TIVO .. and all mine are fighting again
     
  10. mjanssentx

    mjanssentx New Member

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    Nov 19, 2014
    Is it as simple as the base Roamio with all the same requirements and instructions?

    (referring to the Roamio OTA that you get from Best Buy for $49 versus the base Roamio)

    Thanks
     
  11. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    The only brand of switch that has been a problem for me was trendnet, as well. I switched everything out to Netgear, with 802.1p QoS support. Best networking experience, and speed, ever.

    I had two trendnet switches fail, in less than a year. I've never had any other brand switch fail. They all held on until they were replaced with faster, or larger ones.
     
  12. tchyde

    tchyde New Member

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    Jul 5, 2003
    I have not got replacement switches (yet)
    but I did decide to change the order in which my switches were.
    This seemed to do the trick :)

    Originally I had
    tivo1 >> trendNet >> ZyXel >> roamio

    and after I changed to
    tivo1 >> ZyXel >> trendNet >> roamio

    everything worked :)

    However, I do think these TrendNet green switches are a problem and I will be replacing them soon

    BTW .. I do realize daisy-chaining switches IS NOT ideal for TIVO's .. but when it cannot be avoided, the TIVOs can still operate fine (if setup correctly)

    Thx for the help
    Good Luck to all
     
  13. aaronwt

    aaronwt UHD Addict

    19,190
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    Jan 31, 2002
    Northern...
    Chaining the switches do not cause a problem with me and should not cause an issue for any device. I can go through half a dozen switches and the performance will be identical to being connected directly to my router. I use Dlink GigE switches and Asus routers and Asus APs.

    My Roamio Pro currently goes through four switches to reach my PC running KMTTG. I regularly get over 170Mb/s transfer rates between the PC and the Roamio pro. The speeds, performance, and reliability will be the same whether I go through one switch, four switches or six switches.
     
  14. tchyde

    tchyde New Member

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    Jul 5, 2003
    Today I swapped out all my TrendNet green switches with tp-link SG108 switches (that I got for $25 each) and my network has performed great (stable as a rock)

    Also, any issues I used to have streaming video on my iPhone have now gone away.

    I honestly believe the TrendNet switches are crap and not reliable with TIVO devices.

    Based on my own experience .. tp-link and zyxel switches seem to be safe.
    Based on others comments .. Netgear and d-link switches seem to also be safe as well.

    The real culprit here seems to be TrendNet green switches ..
    If you are using them and having issues with TIVO networking, you should try switching them out.

    For me, switching out has made a huge improvement.
    Thanks to all on this thread for your help.
     
  15. tchyde

    tchyde New Member

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    Jul 5, 2003
    whatever brand switch you choose to go with ..

    seems like with 802.1p w/QoS support is the way to go !

    GLTA
     
  16. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I 100% agree. Some, however, seem to think that only managed switches can have that feature, and/or the price will be excessive, for things the average home network (allegedy, in their opinions) has no use/need for.

    I have paid as little as $9.99 for a 5-port, or $19.99 for an 8-port one, by simply watching for NewEgg sales on them.

    I also have an unmanaged switch which can do almost everything a managed switch can do, plus has features typically only present in a router/firewall, which I got at a price-point that made the higher cost completely worth it.
    http://support.netgear.com/product/GS108Ev3
    http://support.netgear.com/product/GS108Ev2 <- I have this one.

    While the fact remains that 802.1p w/QoS supporting switches can't help (via/due to 802.1p), if you don't set up QoS in the router (or within a switch like the last type I mentioned), and mix in other switches not supporting 802.1p, it still would seem to be logical you are getting a higher-grade switch, if it is supported.

    Netgear has been good for me for switches. But, some of their residential wireless router gateways have been utter garbage, flaky, or dying early deaths, and their support is awful/useless, unless you pay a subscription for a yearly support contract.

    Even trendnet sells versions of their switches with 802.1p support. They just never seem to be the ones you see on sale. Given I've had more than one of their typical models die, with the smell of burning electronics, or just had them slowly die port by port, and no other brand has ever done that to me, I'm done with trendnet. I even pulled out the ones that showed no signs of failing.

    The testimonials of those using trendnet brand, without any issues, will come, as will the naysayers about how QoS and/or 802.1p priority tags are either leftovers from the days of slow internet connections, or something a home network has no use for (only SMB/corporate). Let them come. I've said my piece. The arguments back and forth already exist in other threads. So, I will not repeat them here.

    I'll also state that TiVos don't make use of 802.1p, but that hasn't stopped me from having unmistakably better TiVo OTT streaming experiences, and has allowed my VOIP boxes to work much better, plus wherever I want them, rather than only having a home-run connection to my router.

    Good luck, and best wishes.
     

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