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TiVo Roamio - Network Issues

Discussion in 'TiVo Roamio DVRs' started by ultrajones, Sep 8, 2013.

  1. Oct 8, 2013 #81 of 116
    MrMikeinflorida

    MrMikeinflorida New Member

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    Oct 6, 2013
    i'm a new roamio plus user who purchased last Saturday. I also had wifi issues and inconsistent c133 errors associated with not a stable connection. I ended up switching to Ethernet cable to avoid using wifi. I do not have a green router or have I had connection problems with my dlink 655 router at any time in the past.

    however, during my investigation of the problem using wifi I did find a curious fact which TiVo margaret may find interesting:

    in my router log and on a status page of connected wireless users I had not 1, but 3 mac addresses associated with my TiVo connected to my router.

    one of course was the designed mac address as noted on the TiVo screen, but in addition there were 2 other mac addresses all different.

    the 3 mac addresses all had the first 7 digits the same, but the remainder were different. also, one of the ip addresses associated with one of the connections was assigned 0.0.0.0 which I've never seen before in all my years.

    in conclusion, TiVo is using 3 distinct mac addresses attempting to connect to my wifi. this could be cause of problems no doubt.

    if TiVo Margaret is interested I have a printed copy of the wireless status page.
     
  2. Oct 8, 2013 #82 of 116
    jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    More than likely the 3 MAC addresses are the Wi-Fi, the physical ethernet port and the MoCA bridge. Since the Roamio can bridge connections all of these MAC addresses could possibly show up when you look at the connectivity.
     
  3. Oct 8, 2013 #83 of 116
    moyekj

    moyekj Well-Known Member

    11,151
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    Jan 23, 2006
    Mission...
    There should be a MAC and separate IP for the internal Stream as well.
     
  4. Oct 8, 2013 #84 of 116
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    Yep, I forgot that one.

    Bottom line is I'm pretty sure that seeing multiple MAC addresses from the TiVo is "normal" and not a cause for alarm.
     
  5. Oct 8, 2013 #85 of 116
    MrMikeinflorida

    MrMikeinflorida New Member

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    Oct 6, 2013
    I would think that these additional mac addresses should not be accessing the wifi network unless requested thru the TiVo settings.

    in addition, when I attempted to reactivate my mac filtering thru the router I could not connect using TiVo's wifi by limiting the ip to specifically TiVo's wifi mac address. it is as if these other connections are necessary when not desired or needed.

    i'm just wondering if this is something causing a problem with people's wifi like I experienced.
     
  6. Oct 8, 2013 #86 of 116
    moyekj

    moyekj Well-Known Member

    11,151
    34
    Jan 23, 2006
    Mission...
    Biggest issue with Roamio WiFi I see is there is no "off" button. Once you've enabled it, even when you plug in ethernet cable or use MoCA the WiFi link remains alive. After testing it out of curiosity (I am wired now) I had to choose a neighbor's WiFi network and enter a bogus password to effectively turn it off - prior to that my router kept showing my Roamio as a wireless client. It would seem like this could create network collisions and may explain some of the networking problems some are having with Roamios.
     
  7. Oct 8, 2013 #87 of 116
    dslunceford

    dslunceford Active Member

    5,712
    15
    Oct 19, 2000
    No. VA/D.C.
    Circling back. I believe that must have been the issue. Thought it had already had all the service data needed, as I had forced a number of connections and the device name came down/updated, as did the lifetime service status.
     
  8. Oct 8, 2013 #88 of 116
    Devx

    Devx New Member

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    Jun 1, 2006
    Atlanta, GA
    I can confirm the transfer speeds. My server can download from the Roamio Pro at 150+ Mbps. The transfer rate typically varies between 140-200Mbps.

    On improving the transfer rate, are you using Tivo Desktop? The only thing I can think of is to make sure the File Transfer speed box is checked in File, preferences. It may be checked by default but I've had it installed so long I don't remember. I didn't really do anything special to get the high transfer rate. The Roamio Pro has all tuners on HD channels, server is mostly idle, using Tivo Desktop 2.8.3, both on gigabit connections of course.
     
  9. Oct 9, 2013 #89 of 116
    aaronwt

    aaronwt UHD Addict

    19,194
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    Jan 31, 2002
    Northern...
    Even the download speeds from the Premiere should be over 70Mb/s to TiVo Desktop.

    I would certainly make sure that box is checked that Devx mentioned. The speeds you quote are nowhere near what i get from my Roamio Pro and Premiere.
     
  10. Oct 9, 2013 #90 of 116
    kbmb

    kbmb Active Member

    1,292
    15
    Jun 22, 2004
    NH
    I see software update 20.3.6.3 was released tonight. Can anyone confirm this fixes the green switch issue?

    Also, anyone here have issues with a Netgear GS605? I'm looking to upgrade my 10/100 switch to a gigabit switch.

    -Kevin
     
  11. Oct 10, 2013 #91 of 116
    pautler

    pautler Member

    61
    1
    Oct 10, 2013
    It wouldn't necessarily cause any problems, but any/all devices that are using RF (including WiFi clients, cordless phones, microwaves, etc) will certainly increase the amount of collisions and interference in the airwaves, and will decrease the performance of other WiFi devices. There really should be a way to turn off the WiFi on the Roamio if you're not using it (because you are using a wired connection instead).

    Can anyone confirm that there was indeed a software update yesterday, and that it resolves the 'green switch' issue?

    My Roamio & Mini are scheduled for delivery on Monday, and I need to add another switch to my home network. I was planning on ordering the D-Link DGS-1008G from Amazon, but I want to be sure that it will work ok. If not, I'll order the Netgear GS608NA ($15 more).

    Thanks!

    -Joe
     
  12. Oct 10, 2013 #92 of 116
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    Margaret said it did in the thread about the update. But I have not gone back to my green Dlink switch to test it yet.

     
  13. Oct 10, 2013 #93 of 116
    Tweety_pbe98

    Tweety_pbe98 Member

    186
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    Dec 16, 2002
    Cambridge, MA
    Setup:
    I have a Tivo Roamio Plus connected via ethernet and a Mini connected via Moca. I have Fios with coax from the box to an Actiontec router. Everything worked fine for about a month.

    Problem:
    Twice in the past two weeks the Actiontec router has completely stopped working. All the indicator lights on both the router and the Fios box are showing no problems, but I have no internet access and cannot even access the router to diagnose the connection issue.

    Current Workaround:
    After much trial and error, I realized that disconnecting the COAX from the Roamio solved all my problems. I tried swapping out every piece of coax and the splitter, but nothing worked if the Roamio remained connected. The first time, I thought that I might have setup Moca broadcasting on the Roamio and that it was interfering somehow with the Actiontec. I disabled Moca on the Roamio and rebooted everything and everything worked for a little over a week. Then the same problem occurred; the Actiontec was completely out of commission. I unplugged the coax from the Roamio and everything worked fine. I plugged the coax back in and rebooted and all was well.

    Tivo customer service is blaming the Router, but I'm not clear how this is the router's fault since disconnecting the coax from the Tivo immediately solves all issues.

    Has anyone seen a similar issue? Could it be some Moca leak from the Roamio?
     
  14. Oct 10, 2013 #94 of 116
    jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    Do you have a PoE filter installed? This sounds like a MoCA type of issue. To prove it you could simply turn off MoCA on the Roamio for a few days and see if you still have this issue.
     
  15. Oct 10, 2013 #95 of 116
    Tweety_pbe98

    Tweety_pbe98 Member

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    Dec 16, 2002
    Cambridge, MA
    I have MoCA turned off on the Roamio. I'm using the Fios MoCA network for the Mini. I don't have a POE filter. I didn't think I needed one with Fios.
     
  16. Oct 10, 2013 #96 of 116
    BigJimOutlaw

    BigJimOutlaw Active Member

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    Mar 21, 2004
    No POE filter needed with Fios.

    Have you tried using the Roamio without the ethernet, and using it as a moca client like the Mini?

    This might have popped up before... Not sure exactly what's going on but it seems like a bug where Tivo can sometimes jam the Actiontec's moca network even when not explicitly selected to create its own moca network.
     
  17. Oct 12, 2013 #97 of 116
    PHeadland

    PHeadland New Member

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    Mar 29, 2005
    San Mateo, CA
    The 10/9 update has cured the "green switch" problem on my Roamio Pro.
     
  18. Nov 2, 2013 #98 of 116
    IMD

    IMD New Member

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    Jul 4, 2003
    I just added a Roamio Plus to my collection. I was just going to run over to BestBuy to pick up a Gigabit switch before I stumbled across this thread. Can you recommend a good Gigabit Switch (5 or 8-port) that is compatible with the Roamio, or did the update make all switches compatible now?
    Thanks!
     
  19. Nov 2, 2013 #99 of 116
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    The "green switch" issue is resolved, as you should see from this and other threads. Get whatever gigabit switch you like. Personally I like the d-link green switches as they have extremely low power consumption and good performance.... and no problems with the TiVo that I am aware of.
     
  20. Nov 3, 2013 #100 of 116
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    As a Control4 dealer we are always instructed to use higher-end networking gear. So I've learned to never buy any of the cheaper residential stuff if possible.

    I recently purchased the Cisco SR2016T 16-Port Gigabit Switch, and it's been great. Using it with a Roamio Pro, XL4, 5 Minis, and several home automation products.
     

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