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TiVo Roamio - Network Issues

Discussion in 'TiVo Roamio DVRs' started by ultrajones, Sep 8, 2013.

  1. Sep 9, 2013 #21 of 116
    NYHeel

    NYHeel Active Member

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    So everything is working now that I switched to an old Netgear 10/100 switch. I'm in the process of transferring from my 2 premieres. I'm getting about 85Mb/s. Is that what I should be getting? I have a lot to transfer so the faster the better.
     
  2. Sep 9, 2013 #22 of 116
    Fsron

    Fsron New Member

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    I don’t own a switch yet, but was going to buy one from amazon today. I was looking at a 10/100 from Cisco, but it appears to be a green switch. They all appear to be green. Any better suggestions?
     
  3. Sep 9, 2013 #23 of 116
    jmpage2

    jmpage2 New Member

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    I have a green switch that is working, I can get the model # later today. Otherwise get a "non green" switch... most of the 10/100 ones are non-green anyway, I would go with one of the older blue metal cased Netgear switches, they are highly reliable.
     
  4. Sep 9, 2013 #24 of 116
    NYHeel

    NYHeel Active Member

    1,906
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    Oct 7, 2003
    I really hope Tivo fixes this bug soon. While I understand that bugs get through testing this one is pretty bad, especially considering that Premieres work fine on the same ethernet hardware. Plus I'd like to remove the extra switch from my cabinet as it's quite crowded in there already.
     
  5. Sep 9, 2013 #25 of 116
    aaronwt

    aaronwt UHD Addict

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    Northern...
    Yes those are standard transfer speeds from the Premiere. When transferring to/from a PC though with the Roamio Plus/Pro speeds are more than twice as fast.
     
  6. Sep 10, 2013 #26 of 116
    jmpage2

    jmpage2 New Member

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    I just checked and the switch I am using on my Roamio Plus is a 10/100/1000 DLINK green switch. 8 port model, appears to be this one;

    http://www.amazon.com/D-Link-8-Port...1378830724&sr=8-1&keywords=dlink+green+switch

    I am not having any trouble with it I am aware of. Netflix HD streams are working great on my Roamio and I have not observed any network disconnects.
     
  7. Sep 10, 2013 #27 of 116
    aaronwt

    aaronwt UHD Addict

    19,182
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    Northern...
    That is the model Dlink that I had issues with. What Hardware version is it? Mine is a B1 Hardware version.

    I had to find an old A2 Hardware version, from the previous gen Dlink, to get one that would work.

    If one of my other newer Dlink switches is the same hardware version as yous I can try swapping that out from another location and using that with my Roamio Pro.
     
  8. Sep 10, 2013 #28 of 116
    jmpage2

    jmpage2 New Member

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    I can't determine the hardware version because it is in a pretty inaccessible location. According to Amazon it was purchased on March 30th of 2012.
     
  9. Sep 10, 2013 #29 of 116
    tbielowicz

    tbielowicz New Member

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    Same here, I have the D-Link 8 port and have issues, but they are specific to streaming and downloading on my iPAD. Mine was purchased from Amazon on 4/2011.

    If I have the Tivo on (not in standby), it connects ok. By ok, it might download 2-3 shows before a download failure. If it is in Standby mode, I keep getting errors and it cannot connect.

    My Elite had no issues at all and seemed to work better.
     
  10. Sep 10, 2013 #30 of 116
    aaronwt

    aaronwt UHD Addict

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    Northern...
    Just a quick check of some of my switches and they all seem to be version B1 hardware for me.
    I got all of mine last Summer. So I'm guessing they are probably all the same hardware version.

    The older one I'm using now I got in 2007.

    Edit: And the older Netgear gigabit switch that worked I got in 2004/2005.

    EDIT: I guess I'll just leave the older link in place for the Roamio. It's working fine so I might as well keep it there and use it. Although the design isn't as nice as the newer Dlink switches.
     
  11. Sep 10, 2013 #31 of 116
    jmpage2

    jmpage2 New Member

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    Well at least we found someone who uses the TiVo in standby mode :p

    What is the error/failure you get when downloading to the iPad? I will try to reproduce since I have the same switch.
     
  12. Sep 10, 2013 #32 of 116
    tbielowicz

    tbielowicz New Member

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    Part of the issue is that the errors are not consistent. The first one said that it could not connect. Then it said that my TiVo stream was overheating. The latest even when turned on gives me download failure on some videos.

    I will check it out again when I return home on Thursday.
     
  13. Sep 11, 2013 #33 of 116
    jfh3

    jfh3 New Member

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    I have all green switches, including 2 TRENDnet 16 port switches and Netgear ProSafe.

    A Roamio Basic and Pro are on one of the 16 port switches.

    ZERO networking problems so far; doesn't matter if either of the Roamios are in standby or not. I thought I had a problem with the basic at one point, but it turned out to be a bad Ethernet cable.

    Sorry, don't buy "green switches are a problem".
     
  14. Sep 12, 2013 #34 of 116
    tbielowicz

    tbielowicz New Member

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    Apr 16, 2009
    Just got back in town.

    When I first tried to watch a show on my iPAD, it couldn't connect. I then did the troubleshooting device setup selection and it was able to connect. It would do this with the TiVo Stream as well. Maybe if I am off network for too long, I have to reconnect?

    I have loaded 5 shows to transfer and 2 have transferred without an issue. My TiVo Roamio is in standby and seems to be working well. So I guess all is working well, even with a "green" switch. I just hope it stays that way.
     
  15. Sep 13, 2013 #35 of 116
    PHeadland

    PHeadland New Member

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    Mar 29, 2005
    San Mateo, CA
    And your grandfather smoked 60 a day and lived to be 100, so cigarettes don't cause lung cancer.

    The fact remains that some of us have experienced network connectivity problems with Roamios connected to "green" switches and have been able to resolve those problems by using non-"green" switches. So clearly there is an issue with at least some combinations of Roamios and switches. Equally clearly, this is a TiVo defect, because it has been seen with multiple brands of switches and people who have seen these problems have had zero problems with any other devices on the same switches.

    The only question in my mind is whether this issue relates in any way to gigabit switches. I have managed to borrow an older gigabit switch that is not "green"; I will be testing with that tomorrow.
     
  16. Sep 13, 2013 #36 of 116
    wmhjr

    wmhjr Well-Known Member

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    You are spot on - though this is not just a Roamio issue. It is clearly a Tivo issue. And you are so correct that this is not an issue with different switch manufacturers - it is a Tivo defect which seems to somehow span the Tivo product family - including Premieres. I've been reporting issues for well over a year (actually, far longer than that, but singularly with a single unit for multiple calls spanning 18 months or so now). Tivo just kind of evaporates - support has been of zero help. They actually state that they "don't support switches".
     
  17. Sep 13, 2013 #37 of 116
    Devx

    Devx New Member

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    Atlanta, GA
    That's very interesting. Was it one of the later 4 tuner Premieres? My Elite/XL4 was plugged into the same switch as the Roamio, a Trendnet green TEG-S80g switch and never had a problem. It's a launch Elite, so it was connected to the same switch for almost 2 yrs at this point.
     
  18. Sep 13, 2013 #38 of 116
    PHeadland

    PHeadland New Member

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    Mar 29, 2005
    San Mateo, CA
    Interesting - my old HD is working fine on the TRENDnet switch that makes the Roamio barf.

    FWIW the support guy I spoke to took me seriously, and said he would pass the issue back to engineering. That said, I haven't had any further response several days later.
     
  19. Sep 13, 2013 #39 of 116
    wmhjr

    wmhjr Well-Known Member

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    Yes, I suppose it was. I got an elite also, but it failed and was replaced after close to a year with an XL4. Then, I picked up my 2nd XL4 when I decided to go the mini route and encountered the ridiculous lack of DTA, which IMHO cripples Premieres. BTW, I've found that this issue can happen with a number of switches. A Cisco Gig 24 port switch, a Linksys gig 12 port, an old Linksys 8 port. Two of the 3 are obviously not "green" switches. Bottom line is that I've experienced network problems with XL4s, Premieres and minis on a very common basis regardless of the network. Seems as though there is very little rhyme or reason about it. Except that the common failure is always - always - the Tivo.
     
  20. Sep 13, 2013 #40 of 116
    wmhjr

    wmhjr Well-Known Member

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    Now that you mention it, I'm not sure that I experience most of these issues with my HDs. I'm not using them at the moment so it's hard to say. As far as "pass the issue back to engineering", I would not even remotely consider that as being "taken seriously". I can't even count the number of times I've been told that. I have yet to see a single instance where anything resulted from that.
     

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