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Discussion in 'TiVo Premiere DVRs' started by midnightmarauder, Jul 17, 2012.
I think these are the SD menus. Switch to the HD menus and see if it is there.
Thanks everyone for your posts!
I got everything sorted out! Comcast was actually very helpful in the end. I recommend using online chat vs. calling tech support.
@aadam101 - you are right, I have SD menus because I don't own an HD TV (yet). TiVo support also told me there are certain menu items (like the Select Providers option) that are only available in the HD menus.
For anyone who's interested, here's what has happened since my last post....
TiVo Central > Video on Demand > Xfinity On Demand is where I needed to go. But when I would select it, it would only ever show "About On Demand", which is sort of a placeholder for any TiVo/Comcast customers who don't subscribe to a package that provides On Demand.
My problem turned out to be a bad Cable Card. The Comcast agent had me do a step-by-step reset to narrow things down and then told me to swap out the card at their office. With the new card, the Xfinity On Demand selection showed the familiar menus (no more "About On Demand").
However, I then had another problem. I could find shows, but none of them would play. A field tech was sent to my house. Apparently when they had paired the new Cable Card with my TiVo, one of the ID numbers (there are several) had not been updated properly, which is why I could find On Demand programs but couldn't actually receive the stream.
So in the end, it was worth it to be persistent. Comcast was very helpful and did resolve the problem without too much trouble. It just took a long time because of having to swap the card and wait for my appointment for the tech to come to my house.