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TiVo Premiere to add Xfinity on Demand

Discussion in 'TiVo Coffee House - TiVo Discussion' started by innocentfreak, May 9, 2011.

  1. jeffcox65

    jeffcox65 Rabid HD Junkie

    Jul 23, 2004
    SF, CA
    Just in case anybody is still having trouble with this, I can tell you my story of (eventual) triumph.

    The XFINITY menu popped up on my TiVo this morning. I tried it out and the menus came up just fine, but content was redirecting my TiVo to the grey cablecard screen.

    I got on this very forum and found the TiVo/Cablecard pairing hotline: 866-986-8486

    The very friendly guy there walked me through the process of discovering that my CableCard did indeed need to be paired.

    So I called the Comcast Cablecard specific pairing hotline at 877-405-2298. That guy took my cablecard information and paired up my cablecard within 10 minutes.

    After that my TiVo was able to browse through content, but when I tried to play any content it would play for about two seconds and then stop.

    Not wanting to call COMCAST again I called the TiVo 866 number again. The very friendly guy checked my configuration and told me that I had a known issue and that I had to talk to COMCAST again, BUT instead of having me call 1-800-COMCAST he transfered me to a special 2nd Level Support Team within COMCAST. He was not allowed to give me the number or I would post it here (which is probably why he wasn't allowed to give me the number).

    When he transfered me the number rang literally for about 5 minutes. At least 3 minutes. I almost got discouraged but I figured it was ringing someplace and I would just hang on. Finally somebody answered. I had to explain that I *didn't* have a trouble ticket open yet, that I was transfered directly from TiVo, that yes TiVo Premiere boxes supported On Demand in a Trial area -- and he finally took me seriously. He took down my information and told me he'd call me back in 15 minutes.

    15 minutes later he verified that yes there was a rollout of this service and he'd get onto fixing the problem, hopefully within an hour.

    I had to leave for work, but I got a call at work about 4 hours later saying he believed he fixed my account to resolve the issue, could I try it out?

    When I got home it was fixed. I've been able to access all kinds of On Demand television shows and movies without a problem.

    Fixing my problem required the two special numbers above and patience, but everybody I talked to was helpful and courteous and effective.
  2. falcon26

    falcon26 Member

    Mar 16, 2010
    Northern Ca
    While watching Grimm it has black bars on both sides. No matter what format I use its their. It was in HD but still had the black bars like it was running in SD. I hope this is just a bug and it gets fixed soon...
  3. Johncv

    Johncv Active Member

    Jun 11, 2002
    Chula Vista, CA
    What does this have to do with On Demand? Were you viewing “Grimm” On Demand? I know Cox offer Prime Time On Demand.
  4. jrtroo

    jrtroo Chill- its just TV

    Feb 4, 2008
    Wheir is it?

    Read through the forums. It appears that there is not much we can do about the bars other than temporarily use the TV's re-sizing menu as that is the same data it sends to its own boxes which then zoom in (and losing picture).
  5. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    I online chatted to a tech, he couldn't fix it, he's escalating it to level 2. Hopefully, it gets fixed in the next few days.
  6. Shogun82

    Shogun82 New Member

    Apr 28, 2012
    This is great news! I wonder how long it will take to spread (Xfinity on demand) through the states..?
  7. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    LOL, who knows - it's a pairing of Tivo and Comcast, about the two slowest rollout companies around.
  8. May 4, 2012 #308 of 453

    suprstrpj my spoon is too big

    Feb 1, 2008
    I sent Margret from Tivo (@tivodesign on twitter) pics of the issue that I'm seeing with HD programming and black bars.

    This photo is the broadcast version of New Girl on Fox that shows the complete picture: i.imgur.com/x5veI.jpg

    This photo is the Tivo Xfinity On-Demand version of the same scene that shows the sides cut off, as you can tell by the #newgirl text on the side of the screen is cut off and there is picture missing: i.imgur.com/QNTmX.jpg

    This is happening with every HD program I watch on demand and otherwise it works great and the picture quality is waaaay better than the Xbox Live app picture quality over ip.
  9. May 7, 2012 #309 of 453

    jaredmwright Member

    Sep 5, 2004
    Bay Area
    I am noticing the same problem, which complicates watching 3D content since those black edges are duplicated when watching side by side 3D content and causing distortion in the picture. It seems to work fine with top and bottom 3D content. Hopefully this is a configuration issue that can be addressed and is not a limitation of the TiVo Xfinity OnDemand implementation since that would be very unfortunate. When watching an HD show or movie, it is awkward not having the screen filled and seeing black bars on the side.
  10. May 7, 2012 #310 of 453

    rainwater Active Member

    Sep 21, 2004
    What about a comcast cable box? Does it do the same (cut off part of the picture)? It could be using overscan to hide the bars, but I would imagine it is cropping the picture just the same. If that is the case, I don't see how TiVo could fix it. Of course, the real question is why in the world does Comcast crop the picture like that.
  11. May 7, 2012 #311 of 453

    suprstrpj my spoon is too big

    Feb 1, 2008
    It does not happen with our comcast box in the bedroom, the picture on that is complete and not cropped. My photo in the text you quoted shows that the picture is cropped on both sides which should not happen if it was just an overscan issue.
  12. May 7, 2012 #312 of 453

    rhettf R3T1CAL

    Apr 5, 2012
    Oakland, CA
    thanks for letting us now, I had some emails with (@tivodesign) margret and she had me run some test, different video settings. None of them worked and she said she sent my findings to engineering.
  13. May 7, 2012 #313 of 453

    morac Cat God

    Mar 14, 2003
    I'm curious if you change the TiVo settings to show gray bars instead of black, are the bars still black or change to gray. If they change to gray, then I would think the problem would be with the TiVo software, where it's misinterpreting the video resolution. If they stay black, then I would think the black bars are part of the video signal, though I doubt Comcast would send a different signal to TiVo and cable boxes.
  14. May 7, 2012 #314 of 453

    minimeh Vanity Phrase Here

    Jun 20, 2011
    From a post in another thread:

  15. May 7, 2012 #315 of 453

    morac Cat God

    Mar 14, 2003
    TiVo software problem it is then. That or Comcast is sending some non-standard resolution for VOD, but even then the TiVo software should be able to handle it since it's been update to work with Comcast VOD.
  16. aadam101

    aadam101 Tell me a joke

    Jul 14, 2002
    A Boston area tech told me Xfinity On Demand will be live in Boston on June 6.
  17. cybah

    cybah Tivo Addict

    Mar 3, 2003
    Boston, MA
    I'm in boston and just got another premiere. I can't wait...!!
  18. jmpage2

    jmpage2 Active Member

    Jan 20, 2004
    Two metros down, only another 200+ or so to go.
  19. inaka

    inaka Well-Known Member

    Nov 26, 2001
    Oakland, CA
    Have you tried changing the aspect ratio of your TV and not the box?
    For example, using 16:9 full, etc.
    I know my display has two different 16:9 settings. One is true and one is full or something. Setup for no overscan, etc.

    Unlikely, but worth a shot.
  20. generaltso

    generaltso Active Member

    Nov 3, 2003
    Do you suppose Boston just means Boston? Is it ridiculous to hope they might mean New England?

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