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TiVo Premiere to add Xfinity on Demand

Discussion in 'TiVo Coffee House - TiVo Discussion' started by innocentfreak, May 9, 2011.

  1. Apr 5, 2012 #181 of 453
    MichaelK

    MichaelK New Member

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    NJ

    be careful your tin foil hat doesn't cut the circulation off to your face.

    kidding aside- maybe you want to give them a few weeks or a month after they turn on San Francisco before you get all riled up that it's a conspiracy?

    it's entirely possible that you are correct (certainly wouldn't be the first thing Tivo announced that never showed up, nor would it be the first thing that comcast and tivo tried that never got past the trial market) but it's also entirely possible that you are getting all riled up over nothing.

    I'll reserve judgement for at least a little while.
     
  2. Apr 5, 2012 #182 of 453
    aadam101

    aadam101 Tell me a joke

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    I disagree. Tivo is not known for their reliability and there may be hundreds of bugs that they are unaware of. Comcast is smart to test this out in one market first.
     
  3. Apr 5, 2012 #183 of 453
    lpwcomp

    lpwcomp Active Member

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    John's...
    And you know this how?
     
  4. Apr 5, 2012 #184 of 453
    aadam101

    aadam101 Tell me a joke

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    I don't know anything about cable systems but I do know that Comcast built their empire by buying up smaller cable systems. I would think they are working with lots of different equipment among markets.

    We already know that Comcast isn't the same across the board. We constantly hear from posters stating that Comcast does one thing in one market and a completely different thing in another.

    That's why I like FIOS. It's all the same everywhere.
     
  5. Apr 5, 2012 #185 of 453
    weldon

    weldon New Member

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    Highlands...
    Having worked in cable some years ago, that doesn't sound at all true to me. Those networks have grown by acquisition and there is different equipment from different vendors in different head ends in different markets. I'm sure there's equipment that has to be installed and configured in the head end and the ops team that manages those systems are regionalized and very conservative about introducing new equipment into running systems.
     
  6. Apr 6, 2012 #186 of 453
    davezatz

    davezatz Funkadelic

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    Northern...
    You're underestimating the engineering. This isn't IP like Xfinity on Xbox, it's IP communication with QAM video. Which does require technological work in each Comcast market. The San Francisco region happens to be one of Comcast's largest markets and the fact that TiVo is physically present probably doesn't hurt. I'm hopeful we'll see other markets come online later this year. But who knows...
     
  7. Apr 6, 2012 #187 of 453
    champsf

    champsf New Member

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    Coming from a technology company completely different, I can assure you that there is reasons for having test markets. 2 reasons....

    1) Rolling out updates to so many users can cause issues on a server level. By having it released to test markets they can assure when they roll it out to the world (slowly), it wont have an extreme effect on all users or their system.

    2) Customer complaints and a support level. Could you imagine the volume of support calls they would receive, both Comcast and TiVo if there were problems? If there were issues, and they have to roll back the release for some reason it would affect a higher volume of people.

    Consider San Francisco the Guinea Pigs. If its broken we get the frustration of dealing with the problems rather than the rest of the world.
     
  8. Apr 6, 2012 #188 of 453
    tomhorsley

    tomhorsley Active Member

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    "If" its broken? :).
     
  9. Apr 6, 2012 #189 of 453
    mattack

    mattack Active Member

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    Really?

    What specifically are you talking about?

    For their primary purpose, actually recording shows that people want to record, they are definitely more reliable than other DVRs.

    I even say this as someone who has a dead S3, but I don't think that's a counterexample to what I say above. Mine was hacked, and if I had never opened it, who knows, maybe it would have lasted longer.

    But for "recording shows", they "just work". I wish there were others that worked as well (especially more tuners/cheaper).
     
  10. Apr 6, 2012 #190 of 453
    aadam101

    aadam101 Tell me a joke

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    That's all well and good but we are not talking about recording shows. We are talking about offering Video On Demand. There have been lots of issues with the Amazon and Netflix apps over the years.....some that still exist and nobody bothers to fix them.

    Many of the Tivo software releases have been plagued with bugs. The Premiere is a perfect example. It was released before it was ready and it took Tivo a long time to work out the issues. My Premieres still aren't perfect but they are a lot better than they were when I got them.
     
  11. Apr 7, 2012 #191 of 453
    lpwcomp

    lpwcomp Active Member

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    John's...
    Why did you quote me rather than emkorial? I agree with you (at least on this particular point).
     
  12. Apr 8, 2012 #192 of 453
    jmr50

    jmr50 New Member

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    That's complete and utter ******** fearmongering.

    Verizon rolled out IMG 1.9 to a single market to get field experience. They did multiple releases to that market before expanding to others in a staged rollout. That's how large service providers roll out new things that change the user experience and expectations.
     
  13. Apr 8, 2012 #193 of 453
    kpeters59

    kpeters59 Member

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    If anybody cares, (Like TiVo!) I'm a Tivo dealer and the BIGGEST obstacle I have switching clients from a Comcast DVR (if you can really call it that...) is VOD. This is what I'm waiting on for many clients. Including former Tivo users.

    I'm in the Houston market...(Hint, Hint)

    Happy Easter!

    -KP
     
  14. Apr 8, 2012 #194 of 453
    LisaJaco

    LisaJaco New Member

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    Consider me one of those clients. I am/was a former TiVo user, in fact, I still have a dead unit sitting here with a lifetime subscription, but I'm using the Comcast DVR because there's no TiVo VOD as of yet. I keep coming back to check this board to see when it's happening because the second it does, i'm switching back!
     
  15. Apr 8, 2012 #195 of 453
    jonbig

    jonbig New Member

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    Quite so. The purpose of a limited roll out is this:

    To avoid having Comcast customer service being overwhelmed.

    Any roll out of software like this has a potential to reveal unexpected problems. By having a limited roll out, Comcast can concentrate its training of customer service reps to those who will serve the roll out area, and reduce the likely-hood that there are any issues that would turn rolling out to their entire customer base into a disaster.
     
  16. Apr 8, 2012 #196 of 453
    emkorial

    emkorial New Member

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    I meant in this specific case.

    Comcast isn't changing anything on their end. The aren't going to be sending one signal to every non Tivo user and a special "Tivo signal" to people with Tivo's. It's all the same to them.

    The change is on the Tivo side, and I'd be willing to bet Tivo has some test units to test one. And every Tivo is the same. A premier in SF is identical to a premiere in NYC which is identical to a premier in Miami. It if works, it works everywhere, if it doesn't work, it doesn't work anywhere.

    *Maybe* I'd buy that there will be billing issues integrating between Comcast and Tivo that they want time to work out, but that's about it. I sure hope I'm wrong, I would gladly upgrade both of my Tivo HD's to Premiers if I could get On Demand, but looking at it objectively, and given the history of collaborative efforts between the two companies, I don't see it.

    Another huge red flag is that there is ZERO indication on timing for the next "test" market. Just "in the future". No company operates that way at Comcasts or Tivos level. No benchmarks at all around timing? Not even a YEAR it will be available outside SF?

    Hopefully I'll be eating crow on this one, but I don;t see it happening.
     
  17. Apr 9, 2012 #197 of 453
    lpwcomp

    lpwcomp Active Member

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    John's...
    Comcast most certainly is changing something on their end. Their STBs, including their DVRs are two-way devices. A TiVo, even with cable card, is not. That's why for a TiVo, the control has to be through the net.
     
  18. ghuido

    ghuido New Member

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  19. davezatz

    davezatz Funkadelic

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    Northern...
    Yeah, I'm waiting to blog the launch until after I've seen some feedback from "real" users... :)
     
  20. tomm1079

    tomm1079 New Member

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    you are a real user!

    post away
     

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