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Tivo Premiere, can't rewind or ffwd live TV, need help!

Discussion in 'TiVo Help Center' started by jchristian79, Sep 17, 2011.

  1. jchristian79

    jchristian79 New Member

    3
    0
    Mar 28, 2011
    I've had my premiere now for 6 months. Today when watching football I went to rewind to re-watch a play and found that my Tivo is not rewinding. In fact, it seems as if it's not even recording the live tv. When I would go to rewind, it would immediately jump to the same spot earlier in the game (25 minutes earlier) and then not let me jump ahead until I hit Live TV.

    I restarted the system thinking that would help, but after that I found I'm able to pause live tv but the time bar does not show any green on it at all no matter how long I let it sit paused.

    I can't even fast forward if it's been paused for a while. The odd thing is, if I pause it and then hit play, it will start playing from where it was paused.

    If I hit record, it jumps to live tv immediately and still won't let me rewind or fast forward (have let it sit, recording for 5 minutes).

    Does this point to a software or hardware issue? Any ideas on fixing this other than restarting the system. I tried that twice already...

    EDIT: After letting it record for 10 minutes, I then went to the Now Playing and played the recording I started. Instead of playing from where I started recording, it jumped to live TV. Still can't rewind or fast forward.
     
  2. RMBittner

    RMBittner New Member

    211
    0
    Aug 19, 2003
    Charlotte,...
    I'm no hardware/software expert, just a TiVo user (Series2 and HDSeries3) for seven years. I've never encountered a problem like this.

    I don't know the new Premiere boxes at all, but this sounds like a hardware issue to me -- like a hard-drive failure, perhaps. It could be software related, but I don't think so.

    I assume when you say "restart" you mean you've unplugged the unit, let it sit, and then plugged it back in again. (If that's not what you meant, that would be my first suggestion.)

    If that doesn't fix the issue, I think you need to have this looked at by a TiVo tech.

    Bob
     
  3. jchristian79

    jchristian79 New Member

    3
    0
    Mar 28, 2011
    Thanks for the response. Yes, I unplugged it, let it sit for about 5 minutes and plugged it in. Did that 3 times.
     
  4. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Perhaps you have the very unlikely, but not absolutely impossible, situation of the fast forward and rewind buttons on the remote not working, but the rest of the remote still working fine.

    Could your 2 year old have dunked the remote in the commode, or could someone have spilled a drink on it?
     
  5. jchristian79

    jchristian79 New Member

    3
    0
    Mar 28, 2011
    Nope. Same issue whether using my harmony remote I've used for the last 6 months or the tivo remote.
     
  6. bikeryeti

    bikeryeti New Member

    7
    0
    Sep 18, 2011
    I would do a kick-start 54 to test the hard drives:

    1. Restart the box and wait for the green light to come on.

    2. When the yellow/amber lights flash irregularly, hold the PAUSE button on the remote. You will have approximately 10 seconds to do this.

    3. You will release the the PAUSE button when the yellow/amber and red lights come on.

    4. You will have approximately 10 seconds to press 54 on the remote control.

    5. If you were successful, the blue light will come on and the the TiVo will reboot. Do not stop the TiVo from rebooting, this is normal, and if it was successful it will bring you to the black and white kickstart screen.

    IMPORTANT: Unlike the HD and Series3, you cannot continuously hold down the pause button.

    6. Use the directional arrow pad on the TiVo remote to select Run S.M.A.R.T. tests and press SELECT. The TiVo box will begin to run through several diagnostic tests on both the primary (TiVo box) and secondary (DVR Expander) hard drives.
     

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