I have had Tivo service for 7 years and have had the HD Tivo since it came out. I decided it was time for an upgrade and purchased a Tivo Premier with lifetime service (Wish I got that on my last Tivo, I would have saved hundreds). When it arrived, the audio had issues, and I had Comcast issues. I spend 5 nights in the phone with both Tivo and Comcast. Comcast always said its Tivos problem, Tivo usually said it was Comcasts problem, although Tivo finally said it was broken and I should exchange it or return it. It was only one week since I got it, and since there was a 30 days return policy I decided just to return it as I didnt feel like wasting more time setting up a new one, and I would keep using my old one which still works fine. I was transferred to Returns and told the address and RMA number etc. After Tivo got my unit back, they e-mailed me and said they will be refunding only the $63.90 purchase price. I called and asked why they are not refunding the full $463.89 I paid and they said the life time service is valid only for the lifetime of the box, and as that box is broken, the life time service has ended. They would not budge. I called back and asked the same question and mentioned that it was within the 30 day return period, this time they told me the refund of the service only applies to new customers, not existing ones, and that I am not eligible for a refund of the $399.99. I am furious to say the least. I thought the 30 day return policy covered both the box and service. I am at my wits end and feel like I have just been scammed out of $399.99. I dont know what to do.