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Tivo online wont log in

Discussion in 'TiVo Help Center' started by bluebsh, Dec 2, 2016.

  1. Dec 2, 2016 #1 of 15
    bluebsh

    bluebsh Member

    45
    0
    Jun 4, 2008
    Why has Tivo not fixed their tivo online sign in yet? It's been doing this for days now.. I can't get in, it keeps giving me a 500 server error or a "Please try again later" message any time I try to log in..

    I'm trying to transfer shows from the old tivo to my new one I just got and of course you need to be in that site to do it...... (unless you can do it somehow in the tivo app? which strangely does let you log in just fine)
     
  2. Dec 2, 2016 #2 of 15
    bluebsh

    bluebsh Member

    45
    0
    Jun 4, 2008
    This is in their error page HTML... another thing tivo dont post a stack trace to your website...... even if "hidden"

    null
    java.lang.NullPointerException
    at com.tivo.tve.web.controller.LoginController.loginFailed(LoginController.java:119)
    at sun.reflect.GeneratedMethodAccessor5648.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:622)
    at org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:219)
    at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:132)
    at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104)
    at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:745)
    at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:686)
    at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80)
    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:925)
    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:856)
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:936)
    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:827)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
    at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:812)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)
    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:118)
    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:103)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:139)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:139)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:150)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:199)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:199)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:110)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.csrf.CsrfFilter.doFilterInternal(CsrfFilter.java:80)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:50)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at com.tivo.tve.security.CheckSessionTimeoutFilter.doFilter(CheckSessionTimeoutFilter.java:103)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)
    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.filters.RemoteIpFilter.doFilter(RemoteIpFilter.java:890)
    at org.apache.catalina.filters.RemoteIpFilter.doFilter(RemoteIpFilter.java:926)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.tivo.tve.web.MsoConfigInitFilter.doFilter(MsoConfigInitFilter.java:88)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at de.javakaffee.web.msm.RequestTrackingContextValve.invoke(RequestTrackingContextValve.java:99)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
    at de.javakaffee.web.msm.RequestTrackingHostValve.invoke(RequestTrackingHostValve.java:151)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:683)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:957)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1146)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:701)
     
  3. Dec 2, 2016 #3 of 15
    shoek

    shoek Member

    42
    0
    Jan 23, 2002
    Grand...
    Same for me
     
  4. Dec 2, 2016 #4 of 15
    aaronwt

    aaronwt UHD Addict

    19,670
    114
    Jan 31, 2002
    Northern...
    After using TiVo online almost daily for the last two weeks or so, I ran into this issue for the first time yesterday evening. And now I see it is still the same way this morning.:(
     
  5. Dec 2, 2016 #5 of 15
    krkaufman

    krkaufman Well-Known Member

    6,664
    350
    Nov 25, 2003
    Though not nearly as convenient as doing it through TiVo Online, you can still transfer the shows via the TiVo UI. (Yeah, ugh.)

    And KMTTG can be used to transfer all your OnePasses between units.
     
  6. Dec 2, 2016 #6 of 15
    bluebsh

    bluebsh Member

    45
    0
    Jun 4, 2008
    now I'm getting this message

    TiVo Online
    ERROR
    An error occurred while processing your request. Please contact your helpdesk or user ID office for assistance.

    This service requires cookies. Please ensure that they are enabled and try your going back to your desired resource and trying to login again.

    Use of your browser's back button may cause specific errors that can be resolved by going back to your desired resource and trying to login again.

    If you think you were sent here in error, please contact technical support

    Error Message: Message did not meet security requirements
     
  7. b_scott

    b_scott TiVo Fan

    1,570
    2
    Nov 27, 2006
    chicago, il
    now I can't access my boxes at online.tivo.com. I don't know why. it works fine on my phone, on wifi or cellular. Can't do it on my mac from wifi or cellular.
     
  8. JoeKustra

    JoeKustra Cable only TCF Club

    7,242
    307
    Dec 7, 2012
    Ashland, PA...
    Just checked: no problems.
     
    Mikeguy likes this.
  9. b_scott

    b_scott TiVo Fan

    1,570
    2
    Nov 27, 2006
    chicago, il
    I logged out and back in, and it worked. It must have issues with old cookies.
     
    Mikeguy likes this.
  10. JoeKustra

    JoeKustra Cable only TCF Club

    7,242
    307
    Dec 7, 2012
    Ashland, PA...
    This may be nothing, but in the past I found that if I was logged into TiVo.com or Online.com or the Help forums, I would sometimes get a failed login when I tried two sites at once.. I've learned to always logout.
     
  11. b_scott

    b_scott TiVo Fan

    1,570
    2
    Nov 27, 2006
    chicago, il
    thanks!
     
  12. kes601

    kes601 New Member

    28
    0
    Sep 27, 2015
    I can login to tivo.com but I cannot login to online.tivo.com or the tivo app. Tells me incorrect password.

    Edit: Oddly, the app now works (with new password), but not online.tivo.com. Still gives me a password error (yes I'm typing it correctly). I've tried clearing browser data, running Chrome in incognito mode, and Firefox.
     
    Last edited: Apr 21, 2017 at 9:47 AM
  13. JoeKustra

    JoeKustra Cable only TCF Club

    7,242
    307
    Dec 7, 2012
    Ashland, PA...
    It's broken.
     
  14. b_scott

    b_scott TiVo Fan

    1,570
    2
    Nov 27, 2006
    chicago, il
    tells me incorrect password this morning too. I tried to reset and that doesn't work either. I do think it's broken today. happens on browser and also app.
     
  15. JoeKustra

    JoeKustra Cable only TCF Club

    7,242
    307
    Dec 7, 2012
    Ashland, PA...
    Seems to be working now. No password error and I can view my TiVo data.
     

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