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Tivo online shows my old DVR...not new Roamio

Discussion in 'TiVo Help Center' started by miketx, Apr 6, 2014.

  1. miketx

    miketx Member

    Sep 22, 2005
    Ok, this has got to be a simple solution....but I can't figure it out.

    I just added a new Roamio Plus to my account....it's up and running fine.

    However, when I go to tivo.com and try to program shows......tivo.com is showing my old series 2 DVR and channels.....not the new Roamio.

    I can't figure out where to change this setting.
  2. ThAbtO

    ThAbtO TiVoholic by the bay

    Apr 6, 2000
    SF Bay Area
    1. You must be sure the Tivos are on your tivo.com account and subscribed to Tivo service.
    2. Under device preferences, make sure the Tivos are all checked for Transfers, and Downloads. This is for transfers and streams.
    3. Force a Tivo Service connection on all your Tivos.

    When you add a Tivo to your account/home/network, the other Tivos do not know about the addition unless it calls home.

    You make need to do #3 after its subscribed to get listed for SP Manager, etc.
  3. miketx

    miketx Member

    Sep 22, 2005
    #1 and #2 are ok (assuming #2 means video sharing and downloads....that's all Tivo.com allows to be checked).

    Not sure about #3, but I went completely through the guided setup on the Roamio.....it should be 200% setup at this point, I can watch TV and set recordings from the Roamio, but can't "select" it online...I shouldn't have to do anything else (maybe that's a dream).
  4. miketx

    miketx Member

    Sep 22, 2005
    Ok....quick update. I now have a "drop down" selection of my Roamio or my old DVR. I guess it took the Tivo server a while to understand that I had activated a new DVR.
  5. steve614

    steve614 what ru lookin at?

    May 1, 2006
    Dallas, TX
    Yes, IIRC, TiVo's stock (CYA) answer is that it can take anywhere from 24 to 72 hours for everything to get squared away on a new activation.

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