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TiVo N Adaptor Bricked after Fall 2013 Update

Discussion in 'TiVo Premiere DVRs' started by sandycityscott, Nov 15, 2013.

  1. Donbadabon

    Donbadabon Geocacher

    3,096
    2
    Mar 5, 2002
    Franklin, TN
    Hey, that worked! It is now connecting using a static IP address.

    I also had to go into my router setup and turn off DHCP, reboot it, and then turn DHCP back on. This removed the Wireless Tivo entry from the DHCP list, and now it is connecting with no problems.
     
  2. MACCTVO

    MACCTVO New Member

    10
    0
    Apr 11, 2010
    I've had the same issue since the recent update. I get Error C133. I've tried most everything, including setting a static IP. The only thing that seems to work is to reboot my Comcast Gateway. I have at least 6 other computers and other devices on this gateway and none have any problems ... only the TIVO. I'm pretty convinced that there's something with the updated software, since this began within 24 hours of the update.

    BTW in the past few days I got the error and couldn't access anything that needed the Internet, but the problem cleared by itself in an hour or so.

    I'm still watching and hoping for a fix.
     
  3. gls84

    gls84 New Member

    4
    0
    Jan 28, 2012
    My wireless N adapter wouldn't work after the update, so I did a reset using the button on the bottom and reconfigured. Working now.
     
  4. mattycb

    mattycb New Member

    19
    0
    Aug 5, 2008
    Naperville, IL
    "Try setting a static IP address on the adapter."

    Let me make sure I understand this. You're saying when I reset the adapter to give the ADAPTER a static IP or give the TiVo a static IP?


    Matt B
    Sent from my iPhone using Tapatalk
     
  5. ThAbtO

    ThAbtO TiVoholic by the bay

    6,739
    9
    Apr 6, 2000
    SF Bay Area
    You would be assigning a static IP to the MAC of the adapter or if by ethernet alone, the MAC of the Tivo (from the router). Or, set it in the adapter when its hooked to a computer, Tivo via ethernet cable.

    I assign static IPs through my router using the connecting device's MAC address. The device stays at dynamic (DHCP) IP addressing and will always get the same assigned IP. Its easier than setting each device and avoids duplicates.
     
  6. peleke12

    peleke12 New Member

    6
    0
    Nov 30, 2013
    I am also getting the N11 error during 'Getting Info' on our Tivo HD. Last successful update was 11/15/2013 6:48am. I have a Linksys E4200 router which works fine with all other devices. Tivo has worked flawlessly with that router since installed in March 2013. It passes all connection tests, including the port tests. I have reset everything multiple times including resetting the N Wireless Adapter (paper clip), Tivo box, router and modem. I chatted with John at support last night and he was convinced it was a port issue, which is consistent with the N11 error message, which provides a long list of ports that must be open He didn't mention the upgrade. Has anyone else had to specifically open ports on a router for Tivo to work after the upgrade? My understanding is that all ports are open by default and I even tried turning off the firewall on the router completely. No luck. The Tivo is basically useless now, with no channel line-up, it can't record anything. Could there be an issue with the MTA on the router? It is set to the default 1500 currently. Any help would be most appreciated. Thank you!

    -Fred
     
  7. Donbadabon

    Donbadabon Geocacher

    3,096
    2
    Mar 5, 2002
    Franklin, TN
    For me it wasn't a port issue, it was that the TiVo had to be set to use a static IP address instead of using the DHCP to automatically assign one.

    This update definitely screwed with something in the system, since a lot of us with N adapters suddenly couldn't connect after the update.
     
  8. peleke12

    peleke12 New Member

    6
    0
    Nov 30, 2013
    I tried using a static IP (.108, it did use .107 from DHCP). Still get N11. I think my only option at this point is to enter all of the ports into the router and specifically enable them. Thanks!
     
  9. ThAbtO

    ThAbtO TiVoholic by the bay

    6,739
    9
    Apr 6, 2000
    SF Bay Area
    Have you tried entering the router's IP into DNS and Gateway server settings?
     
  10. mattycb

    mattycb New Member

    19
    0
    Aug 5, 2008
    Naperville, IL
    I have wondered the same thing because it behaves like a timeout, not an immediate connection error. I have not played with the router time parameters but that may be my next step. Setting the N adapter to static ip from within the router did not help.




    Matt B
    Sent from my iPhone using Tapatalk
     
  11. carolynannmaher

    carolynannmaher New Member

    3
    0
    Dec 2, 2013
    I am having the same problem. Am now trying static IP address to see what happens. I agree with above - seems like a timeout problem. My download error does not happen at the same time every time. Continue to get N11 errors. Shouldn't Tivo be providing a fix by now??
     
  12. mattycb

    mattycb New Member

    19
    0
    Aug 5, 2008
    Naperville, IL
    My other thought is that TiVo may have dropped a turd on the adapter itself and not on the TiVo box.

    Has anyone tried to manually reinstall the N adapter firmware or gone to a back level?


    Matt B
    Sent from my iPhone using Tapatalk
     
  13. Donbadabon

    Donbadabon Geocacher

    3,096
    2
    Mar 5, 2002
    Franklin, TN
    Don't forget you also have to set the TiVo to use a static IP address.
    You may have done that, but just making sure you didn't just make the change in your router.
     
  14. carolynannmaher

    carolynannmaher New Member

    3
    0
    Dec 2, 2013
    Ahh - I only set static IP in Tivo - not in router. Now I am travelling for a couple days so will follow forum but as FYI until I get home. Also, I noticed that no matter what I told Tivo in the "choose network" option (either use Ethernet or use Tivo N Wireless Adapter), it always showed using Ethernet on the screen asking to force a network connection. Does that make sense? I have a Wireless N adapter plugged in and thought I had been using that the whole time (worked great until the Fall 2013 update messed things up). Welcome anyone's opinion on that too. Thanks.
     
  15. peleke12

    peleke12 New Member

    6
    0
    Nov 30, 2013
    I had tried everything, including specifically opening and forwarding ports to the Tivo on a fixed IP. No luck, so decided to chat with Tivo support one more time. This time, they seem to recognize that it is a problem, and said that connecting through a hardwire connection not only works , but seems to resolve the wireless issue. Since my router is in the office and Tivo in the living room, I disconnected the Tivo, took it in the office and connected it directly to the router and monitor, no cable. First try resulted in the N11 Connection Interrupted error, but decided to try once more and it worked! Haven't tried to update it again wirelessly but it is scheduled for tomorrow afternoon. Will post an update. I wonder how many downloads normally fail but since it happens in background and keeps trying, it isn't obvious.
     
  16. peleke12

    peleke12 New Member

    6
    0
    Nov 30, 2013
    Tivo support was correct. I updated connected directly to the router yesterday, and after weeks of frustrating troubleshooting, it successfully did a scheduled update today through the wireless adapter. My only problem now is that every time I reset the router, the adapter establishes a G connection unless I connect the adapter to a pc and manually connect to an N port. I can live with that.
     
  17. carolynannmaher

    carolynannmaher New Member

    3
    0
    Dec 2, 2013
    I talked to TiVo support yesterday and they told me TiVo is going to send out an update to the Fall 2013 download in the next 7-10 days. She admitted it has caused problems with customers who use wireless. In the meantime, she had me revert to the SD menu and reboot everything again - and return the IP address to DHCP - and it worked. So I'm back in action and hope to go back to HD menu after the next service update. Thanks for everyone's help.
     
  18. tivoknucklehead

    tivoknucklehead Member

    718
    3
    Dec 12, 2002
    Orlando Florida
    same boat here, I've had to reset my N adapter with a paperclip 3 times now, works for awhile, than N11 error in middle of a download. such a frustrating waste of time, they better fix this soon

    and changing from HD menu to SD and rebooting did not stop my N11 errors, I have gone 1 week without a successful download.
     
  19. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    For those of you experiencing issues with your wireless N Adapter, please email me (margret@tivo.com):

    1. Your TSN
    2. The MAC address from the bottom of the N Adapter

    Please use the subject: "N Adapter issues"

    This info will let us look at your logs and figure out what is going on.

    Thanks,
    --Margret
     
  20. tivoknucklehead

    tivoknucklehead Member

    718
    3
    Dec 12, 2002
    Orlando Florida

    done
     

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