I've been having problems with my TiVo Mini (Lifetime Service) ever since it was setup & installed. It continuously restarted each time I turned on my TV Monitor - that was defaulted to the HDMI1 port (TiVo Mini port). It didn't happen everytime, but what seemed like if the TV had be off for more that a few hours. I tried several things, changing ports, relocating the power supply to an outlet instead of UPS/Power strip. Nothing seemed to make any difference. I called TiVo Support and they were'nt able to HELP solve the problem. So they said they would send out a replacement ASAP. Within a day or so I started getting a message at the top of the TiVo Central screen, telling me to call and activate my TiVo Mini ... with an UNKNOWN within the text. It also stated UNKNOWN on the Account Information screen, under account status. I am assuming that they have removed the lifetime service from my defective device, as I saw a new one listed in My Account devices screen on the tivo.com site. & my current device gone from my account. What is strange is that it still seems to work fine, live TV and I can play shows from my Premiere. (I still have the restarting issue that I REALLY hope is fixed by the replacement) hopefully the replacement will show up soon, they said it would take a few days to be shipped out to me.