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TiVo Mini setup - Pain in the ass

Discussion in 'TiVo Mini' started by jmpage2, Mar 12, 2013.

  1. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    Well, of course i don't get to see the unicast so I can't see if they're actually talking to each other. I see a bunch of broadcast/multicast from all 3 boxes though:

    • All 3 of them broadcast Discovery beacons at 60s intervals (on x.x.x.255, udp port 2190)
    • There's some IGMPv3 traffic from the mini right after it boots (224.0.0.22), it joins and leaves 224.0.0.251 a few times.
    • A lot of mDNS traffic from all 3 boxes on 224.0.0.251 udp port 5353. I gather this is Bonjour. The intervals between queries seem to be longish (up to several minutes) and there's no obvious pattern.

    Actually selecting anything from the menu on the mini does not appear to provoke any network traffic, even if I pick "I don't see my DVR" and "Try Again". If I use left arrow to go back and change the name I see a flurry of activity but it looks like it's just doing some queries for the new name followed by a bunch of responses announcing the new and old names.

    Maybe I'll go see if I have an old hub or managed switch lying around so I can sniff the unicast as well.
     
  2. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    FWIW, changing the name of the XL4 produces the same effect where it announces itself via beacon + bonjour with a flurry of traffic. If I pick something on the mini's menu and go back it sees the new name for the XL4 immediately.
     
  3. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    You don't have a hub so that you can get a direct tap from the Mini?
     
  4. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    No, or at least I can't find one. I've historically been a terrible packrat but I did a huge purge of old computer crap a couple years ago. The 2400 baud modems were probably a safe bet but maybe I should have held on to a hub... but I bet I can scare one up from a coworker.
     
  5. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    You don't really need a hub these days. Google ARP poisoning. You can spoof things so that all packets go through your computer after which when running Wireshark it sees all traffic when sniffing. Doesn't help much when TLS is being used though.
     
  6. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,485
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    Apr 17, 2000
    Nevada
    If the Mini shows the proper name for the XL4 then this is NOT a local discovery issue. This is an account issue. The Mini sees the XL4 it just doesn't think it's a viable host.

    I'm sure you've done this but just to be sure go to your account on tivo.com and verify that the Mini and the XL4 are both listed on your account AND that they are listed with the proper TSNs. If either is wrong then you might be able to fix it by clicking the "Change Service Number" link.

    If they are both listed correctly then click the View media access key link. Now open a new browser window and enter...

    https://<mini ip>/nowplaying/index.html

    when prompted enter "tivo" as the user name and your MAK as the password. If it does not take then that means your Mini does not have the proper MAK assigned. If it does take then try the same exact thing but use the XL4s IP instead. Does that take?

    If they both take then it means they have the same MAK and should be able to talk to one another. The only other thing it could possibly be is the on the TiVo account go to DVR Preferences and make sure the XL4 has the video sharing and video downloads options checked.

    If you've done all that then something is hosed on the back end and your only hope is to find someone at TiVo that knows what the heck they're doing.

    Edit: One more thing... You don't happen to have a bunch of TiVos on your account do you? TiVo has a hard limit of 10 devices per account and things can get really wonky when you exceed that limit. Even if you have old TiVos with lifetime that are still on your account.
     
  7. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    Thanks Dan. I'm able to log into one of the minis (the other isn't hooked up right now) and the XL4s with the same key. I hadn't tried that before. FWIW, I'm 99% convinced it's TiVo's problem too but since I'm not getting any help from them I'm willing to try whatever I can do myself (although my patience is wearing thin, it's been a full week now).

    My hope from last Friday was that they screwed up the TSN of the minis when they activated them but that looks correct. I've also verified the numbers on the cardboard box, on the mini, and actually being sent on the network all match. Sharing and downloads boxes are also checked (also verified multiple times) and the XL4s have always been able to stream from each other. Although, I might try un-checking and re-checking them... Too late for me to mess around with it anymore now but I'll try it tomorrow.

    I have 6 devices on my account - one S1 (not sure why it's still there), 3 XL4s, and the 2 minis. One of the XL4s was a gift for my mom and I haven't got her set up with an account and transfered it yet - but it's not at my house. Shouldn't matter, but.... Anyways, well under 10.

    Maybe I'll go buy a mini at BB tomorrow and see what happens. I dunno, I'm losing my desire to spend any more time on this than I already have.
     
  8. jmckenna7

    jmckenna7 New Member

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    Mar 23, 2013
    Todd, you are not alone. I have read your posts and am in the same boat as you. I ordered my Tivo Mini from Tivo's website as well and get the V70 error on the Tivo Mini.

    I have tried many of the same things as you such as rebooting everything, changing the Tivo name, forcing a connection to Tivo's services, trying an all ethernet connection vs. Moca. I am confident that this is not a networking problem as I can ping each Tivo. I have even gone as far as doing a packet trace seeing that there is two-way communication between the Mini and Tivo's network.

    I, too, have chatted with Tivo and called Tech support multiple times without any success. Just called this morning and was first instructed to force a connection to Tivo services, which like you is all of a sudden taking a long time to do. I reluctantly went along telling the agent I just did this and to check the notes of my previous interactions. After staying on the line for 20 minutes, the agent instructed me to call back when the download was complete. So frustrated at this point.
     
  9. Digital Man

    Digital Man Member

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    Jan 2, 2013
    jmckenna7,

    How many Tivos do you have on your account? I just noticed that the other two people having similar problems have a lot of Tivos on their account. I know it was mentioned that the limit was 10, but I'm wondering if Tivo has a bug with adding the Mini when there are a large number of Tivos either on the account or connected to your network.

    DM
     
  10. jmckenna7

    jmckenna7 New Member

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    Mar 23, 2013
    I have just a TiVo Premiere XL4 and a Tivo Mini on the account. I had done much of the same troubleshooting that Todd has done before even coming to this forum. I was relieved it was not just me after reading all of his posts.

    I did see that Tivo does not like to have more than 10 Tivo's active on one account though. Thanks.
     
  11. jmckenna7

    jmckenna7 New Member

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    Mar 23, 2013
    Just spoke on the phone again with Tivo. They agreed that I've exhausted my troubleshooting and that they would send me a new box. I asked if it was ok if I could go and pick one up at BestBuy instead and ship the one I have now back since I want to get this thing working sooner than later. They got approval to let me do that with free shipping since it was considered a hardware defect. Hope I have better luck activating the box myself.
     
  12. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Apr 17, 2000
    Nevada
    FYI I sent an email to a contact of mine at TiVo to see if they can shed any more light on what causes this. I'm hoping that maybe they can give me some instructions that you guys can relay to the support people so they can fix it for you. I'll let you know what, if anything, they tell me as soon as I hear back.
     
  13. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    Very interested to see how that goes. If the Best Buy box works then it proves TiVo hosed something when adding the other Minis to your account.

    If the BB box does not work then the problem is deeper. Either an esoteric network or account problem, or even some bizarre setting, etc, on your Elite box.
     
  14. jmckenna7

    jmckenna7 New Member

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    Mar 23, 2013
    Just got a box from Best Buy and everything is working great! Finally!!! So much wasted time that could have been avoided by not going through Tivo to begin with. I think I'll be picking up a second one now that I know that the activation can be easy.

    I just activated the mini online, performed a network test after 15 minutes like the directions said, turned on the mini, and followed the guided setup. Didn't think this would work so quick because my Tivo account says that it is still processing my activation, but everything is working great!

    Todd, ask for a refund now and just get your own boxes from Best Buy.
     
  15. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I show seventeen TiVos listed on my Account and my two Minis from Best Buy were added with no problem. The TiVos show up on my account page but the bulk of them were sold a while ago. So while they show up on my account page I don't actually have access to them.

    Whatever the problem is it certainly sounds like a PITA. And TiVo caused that pain from their end.
     
  16. jmpage2

    jmpage2 New Member

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    Well hopefully Todd sees your post and buys from Best Buy, and assuming they work makes TiVo eat the return shipping as they've had more than ample opportunity to fix this. In fact if TiVo were to make it "right" they would actually credit him back more than the cost of the purchases considering the hours he's put in trying to get the boxes working.
     
  17. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    They'll probably credit a free month if there are any boxes on monthly. Otherwise it's hard to get them to do anything. From my experience in the past, with a monthly box they have no issue crediting you a month or two or three. But when I didn't have that I couldn't get them to do much.
     
  18. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    Argh, now i'm wishing i had gone to BB last weekend and saved myself a whole ton of time and aggravation. Glad you were able to fix your problem that way, and it's also good to hear it's not just me...
     
  19. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    If you do buy one locally and it works you should really give the TiVo "support" a piece of your mind.
     
  20. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    Maybe some Minis are shipping with different software that has trouble identifying host TiVos as 4 tuner units that have 20.2.2.x software. That's the only thing I can think of... I think it's a flaw you have to pair your Mini to a host before it can go through its 1st software update.
     

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