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TiVo Mini setup - Pain in the ass

Discussion in 'TiVo Mini' started by jmpage2, Mar 12, 2013.

  1. aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    OK. I had both my Elites disconnected from the network and I rebooted one of my TiVo Minis. When it came back up I was still able to access and play the recordings from my OTA only Premiere.

    So that at least works but I have no idea how long it will last. It might last indefinitely or there might be a time limit that TiVo has imposed that kicks in when there is no communication with the host Elite/XL4. I just know that in the short term it works.
     
  2. overFEDEXed

    overFEDEXed Member

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    0
    Nov 11, 2002
    Centerville,...

    When I made the call in, after the Elite disconnect, is when my OTA Premiere, could not be accessed by the Mini.

    Aaron, can you try "calling in" please.
     
  3. sbiller

    sbiller Active Member

    1,915
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    May 10, 2002
    Tampa, FL
    Interesting. Thanks for posting! Clearly this isn't an ideal situation with the nag screens, etc even IF it kept working over time.
     
  4. aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    Ok let me try it.

    EDIT: Both my Elites were disconnected from the network and I had the mini make a connection to TiVo. After it was done I was still able to connect to my OTA only Premiere and watch the recordings. Let me try having that Premiere make a connection to TiVo and see what happens.
     
  5. aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    I had both my TiVo Minis make a connection to TiVo and I also had my OTA only Premiere make a connection. After the connections were finished my TiVo Minis were still able to watch the recordings from my OTA only Premiere even though both of my Elites were not connected to the network.
     
  6. overFEDEXed

    overFEDEXed Member

    261
    0
    Nov 11, 2002
    Centerville,...
    Ok, I will try this again when I get home. I'm at Bestbuy, trying not to spend money.

    UPDATE;

    I tried this again. I CAN ACCESS the two-tuner Premiere, after disconnecting my Elite. Even after "Calling in" I still can. The only thing that I did different was, I used MoCa the first time. I'm trying it again now and will report back.

    Also, I do get the nag EACH TIME I access the Premiere. It says that it can't find my Elite.

    UPDATE 2;

    I ran my test again, exactly as I did the first time. I CAN ACCESS my Premiere, after disconnecting my Elite. I do still get the nag, EACH TIME I access "My Shows". I must have messed up somewhere, the first time that I experimented.

    Sorry
     
  7. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    ok, 30+ hours since my first support call and ~48 hours after receiving my minis, they're still not working. i called support again before they closed and it sounds like my case has been escalated again but i think what jmpage2 said is correct and there is something seriously screwed up with my account that is preventing things from working. i've ordered all of my devices directly from tivo so there shouldn't have even been an opportunity for me to screw things up if i tried :(

    someone is supposed to get back to me tomorrow...
     
  8. BigJimOutlaw

    BigJimOutlaw Active Member

    2,781
    8
    Mar 21, 2004
    The Mini I ordered from bestbuy.com came in today. Even though I followed the setup instructions, setup was still a wonky experience.

    First thing I did was activate it on tivo.com. Easy enough.

    I didn't get around to setting it up until about an hour later (instructions say 15 mins). I set the Elite to share 1 tuner, and forced a connection so it could grab a ready activation.

    Went downstairs into the kitchen and connected everything (using MoCA with FiOS) and began the guided setup. It connected to the MoCA network fine. When it came time to select the Host DVR, the Elite was red circled off. Error V70. harumph.

    Went back upstairs to the Elite, forced another connection and also rebooted it for good measure.

    Came back downstairs and realized if I wanted to proceed in Guided Setup and get the host DVR change to "kick in" I would have to start over. So I unplugged the Mini and restarted Guided Setup.

    That worked. I selected the Elite and completed G.S.

    Then there was a new problem. The Mini lists the shows but I couldn't stream anything or connect to Live TV. It claimed my ethernet wasn't plugged in. Error V94... Which is weird for 2 reasons. I was using MoCA, and there is no V94 on Tivo's website. So, that's useless. Tried rebooting the Elite again, didn't work.

    Some folks here mentioned a software update. So I forced a connection on the Mini. Ah ha! A software update. It connected to the servers during GS; why didn't it download this update from the beginning? Downloaded and restarted.

    Now everything works. That update may be vital and should have been automatically downloaded from the start.

    Forcing reboots and connections shouldn't be necessary, but now that everything is running, I am pretty happy with it. UI is snappy. The channel changing is slightly faster than I thought it would be -- a pinch faster than shown in the video demo from a couple weeks ago. So that is a bonus. Not that I'll be channel surfing much.

    So far so good.
     
  9. UCLABB

    UCLABB Active Member

    1,124
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    May 29, 2012
    Riverside, CA
    When I went thru the gs, after it seemed it was done- after about 15 minutes of downloading, it said it had to download an update and repeated the whole process. Not sure why it didn't download the newest update initially.

    The lag on channel changing is disappointing to me, but I don't channel surf much on the mini set up so its not much of an issue.
     
  10. todd_j_derr

    todd_j_derr Member

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    Jun 6, 2000
    Pittsburgh,...
    t+72 hours and still not working :( I got an email today asking me to call support again, which I just did but no new revelations - I mostly just got asked to re-confirm everything I already did. The tech did take another look through my account and said he didn't see any problems.

    I asked if he could deactivate and re-activate the minis and he said he couldn't do it since they were lifetime. He said he'd escalate it again, as a parting shot he suggested I could try re-running GS on one of the XL4s, although he had no real reason to believe that would help... but it's better than nothing.
     
  11. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    I'm ready to give up. No idea what is wrong and the only update I've had in the past 2 days was "Have you told the TiVo that you are using a tuner for the mini yet?" Not only have I been asked that about 10 times already, but based on people's experience here it's not even required (I've done it anyways, on both XL4s).

    I called tonight and asked to speak to a supervisor, which I did, no real progress there either. I asked him to deactivate one of the minis and let me reactivate it, but he wasn't willing to do that. I might go to BB and pick up another one, but it's a PITA to get out there plus the PITA of returning one of the minis.
     
  12. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    Well, here's what I would do;

    Tell TiVo that they have until Friday to get the product you paid for working or you will not only be returning it, you will not be paying return shipping. You will be posting unflattering reviews, etc.

    Insist on your problem being escalated to engineering. They are the ones who can fix it.

    If you send the units back, perhaps buy another at best buy afterwards and try it out. You also need to try running an Ethernet cable directly from the mini to your router. Make sure you can ping it on the network.
     
  13. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,485
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    Apr 17, 2000
    Nevada
    Have you even got through the setup on the Mini?
     
  14. todd_j_derr

    todd_j_derr Member

    180
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    Jun 6, 2000
    Pittsburgh,...
    I cannot complete GS. The initial call goes fine, I set the name, then it wants me to pick a Tivo to pair with. Both of my XL4s are there but greyed out, and selecting either one produces error V70. The only other option is "I don't see my TiVo" which produces another screen with a "try again" option that takes you back to the previous screen.

    As far as the network setup, even though I knew it probably didn't matter (I spent ~11 years of my life writing software for switches and routers), one Mini and one XL4 are now connected directly to my router. They are definitely on the same subnet and can see each other (there is no way to see the IP of the mini in its current state but as I mentioned above I found a diag screen on the XL4 that shows some information about the mini). None of the devices have any problem contacting TiVo and I stream stuff between the XL4s all the time.

    The fact they asked me *again* "did you dedicate a tuner" is the most discouraging part - it doesn't give me much hope anyone is making meaningful progress. And the CSRs (even the supervisor) won't even try anything outside their script. I suggested deactivating one of the minis and letting me reactivate it a few times, they won't do it.
     
  15. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    A brief glimmer of hope today as they suggested disabling the IGMP Proxy on my router, which other FiOS customers have had some issues with. I was skeptical (believe it or not, I spent a few of my aforementioned networking years working on IGMP and PIM-SM) but gave it a shot... but no. I could see that causing a problem with the boxes discovering each other via Bonjour/Beacon but that doesn't seem to be the issue I'm having. And I've never had issues with Tivo->Tivo or Tivo Desktop, kmttg, etc.

    Although, that did get me digging around in the router config, and i noticed there is "host-specific IGMP filtering" with all addresses except my one verizon STB marked with an "X". So, I set "allow" for both the tivo and mini's addresses, but to no avail. I'd have to guess the filtering is only for LAN->WAN but who knows, it's not really documented.

    But, it did inspire me to mess around some more - I basically started screwing around with everything else I could think of. I changed the IP subnet on the router and made everything get new IP addresses, no. I turned off the firewall for a bit, no. I hooked the tivo and mini to another switch and connected that switch to the router (just to convince myself it wasn't filtering packets), no. I switched the Tivo from ethernet to moca and back again (yes, I have both), no (didn't try moca on the mini though). Tried renaming the tivo and the mini again. Reboots and forced calls all around, multiple times. Still hosed.

    I'm debating whether I can get everything on the internet without using FiOS at all. I think I can use my laptop as a router/DHCP server and tether it to my phone for the "WAN" side. Not sure if it's worth the effort...

    PS: yes, I'm convinced that trotting out my networking experience has more or less guaranteed this whole thing is ironically going to turn out to be my fault, and probably a really dumb n00b mistake at that. But I'm trying everything I can think of to make sure that's not the case :)
     
  16. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    At this point you absolutely want to eliminate your FIOS service and router. Assuming TiVo does not send anything encrypted a good next move for you would be to hook up a Mini to a hub (not switch) and get a Wireshark trace. I am pretty good at looking at Wireshark TCP dumps (sounds like you can do that too) so perhaps there is a clue to be had by looking at what is going on when the Mini tries to connect to the Elite.
     
  17. moyekj

    moyekj Well-Known Member

    11,143
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    Jan 23, 2006
    Mission...
    todd_j_derr since you're messing around a lot anyway, maybe you should enable MoCA on your 4 tuner unit and then try and use MoCA on the Mini to see what happens. If that works and you get the Mini paired to the 4 tuner unit then you can go back and try ethernet again.
     
  18. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Yeah, I think I'll give that a shot... I didn't think I'd be able to determine anything useful by doing that, but I guess there's only one way to find out.
     
  19. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    oops, my last response was about the packet sniffing... but, yeah, I might try putting both on MoCA. Like I said, I already switched the XL4 to moca and had the same result (my Verizon router is bridging my ethernet and moca networks - I have moca adapters in other rooms of my house). I could try disabling the LAN moca stuff entirely too. Verizon uses a separate moca channel for the WAN side and then there's a device that bridges that to the fiber connection, you can change that connection to ethernet and/or eliminate verizon's router entirely if you want... but all that is getting into more of a timesuck for grasping at straws.
     
  20. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    Depends on what protocols TiVo is using. If it's an open protocol and the traffic is not TLS encrypted you might be able to read what it's trying to do in plain text.
     

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