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TiVo Mini setup - Pain in the ass

Discussion in 'TiVo Mini' started by jmpage2, Mar 12, 2013.

  1. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Call finished finally, rebooted the mini, same state. I'll try rebooting/renaming the XL4s in the morning.
     
  2. teklock

    teklock New Member

    52
    0
    Sep 11, 2012
    Rename your XL4 to something else and reboot.
     
  3. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    I renamed the XL4 (from the unit), rebooted it, and forced a call (actually it did that itself after the reboot, which took ~3 min this time instead of ~3 hr, then I forced another call just to be sure).

    Mini sees the new name (even before I rebooted it), but still greyed out/red slash... Argh! Guess it's time to call TiVo.
     
  4. jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    The V70 error refers to the Mini not being on the same account as the XL4, so I'd start there. Maybe when they shipped you the units they put in the wrong TSNs for the Minis on your account.
     
  5. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Yeah, I just double checked that and they are all on the account and correct. Also checked the units themselves to make sure it wasn't a misprint on the box.

    I'm trying mini #2 now, we'll see...

    (Edit: I also re-checked video sharing + download boxes are checked, which was the first thing I did last night.)
     
  6. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    No luck - same situation on this mini. Hope TiVo support is open on the weekend.
     
  7. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Well, wasted another hour of my life with support only to have them blame my network. To humor them I plugged the mini and one of the tivos directly into my router and rebooted everything, no change.

    At one point he says "The "successful" connections currently that have been made were made 48 hours ago, any connections since have been ping connections that have not completed." I asked him 3 times whether there was any way for me to tell the difference between the two, and he ignored my question every time. I tried his suggested remedy ("Test Internet Connection" followed by "Connect to the Tivo Service Now"), which succeeded. Then he claims "The updated test connection will not be able to be displayed on this end until the systems update within the next two hour window.". Eventually he took advantage of me being away from the keyboard for a couple minutes to screw around with things to just disconnect the chat.

    Not very happy at this point, and 3-4 hours of my time down the drain so far... I guess I will try phone support this time.
     
  8. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Wow, the guy I got on phone support was 1000x better than the guy I had on chat. We went through the same preliminaries again, but he gave me a lot more detail about what he was looking at, and when he couldn't determine the problem he put me on hold to escalate instead of trying to pin it on me.

    I didn't press him for too much detail, but he was reading through a list of "group permissions" for the devices that seemed to be related to subscription, streaming, etc. He thought everything looked correct there, but after he got back from hold he said the part he didn't notice initially was that the permissions were not yet effective and they may take 24-48 hours to propagate. It wasn't clear to me what initiated the process (Tivo dialing in, or GS on the mini, or if it was manually done by the prior support guy), but anyways... he was very apologetic about it and said there wasn't anything I could do but wait. so, not the answer I wanted to hear but way better than the "must be your fault because everything is fine on our end" crap I got from the other guy.
     
  9. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    BTW, while I was messing around on the XL4 I did notice something I'd never seen before. If you go to Settings->Help->Multiple TiVo Boxes->Streaming Between TiVo Boxes->Multi-room advanced help (how's that for being buried?) there's a list of other boxes on your network.

    So, at least that gave me some confirmation the Tivo could see the Mini, and it does give some details like IP address, S/W Version, and Tivo service # - there's no way to see that information on the mini itself when you're stuck in GS. So at least I could validate the IP address and S/N - I was starting to wonder if the S/N stamped on the unit was incorrect or something.
     
  10. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    I've never seen that page before. I just looked at it and what's weird is that it's showing a MoCA connection between both of my Elite boxes. But MoCA is also supposed to be turned off on both boxes.
     
  11. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    I'm not sure if I buy that. It's been days since your boxes were ordered so the permissions should have been good from the start.

    Both my Best Buy purchased unit and the one I ordered directly from TiVo did not have to wait 24-48 hours to work.

    Definitely to me it sounds like they screwed something up with those boxes when they added them to your account. To prove that's the case I would buy a TiVo Mini at a local Best Buy (assuming you can do that) and then add it to your account and see if it works. If it does then it proves that TiVo messed up when they added their Minis to the account.
     
  12. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Yeah, I'm certainly suspicious about the explanation given people buying these things at BB don't seem to have this delay. But I was overjoyed by the support guy admitting the problem was on their end instead of saying "sorry, you must have screwed up, can't help you" - and he was so nice about it I was willing to let it slide and see what happens.

    That being said, it's still not working :(
     
  13. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
    Yeah, I think they somehow royally hosed up your account. I set up my Mini today (ordered directly from Tivo) and it was easy as pie. Took about 1/2 hour and everything is working properly.
     
  14. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I had never seen that before either,

    Looking at my Elite from my Premiere, it also says it is connected via MoCA, I don't even have a MoCA network, I'm using wired Ethernet.
     
  15. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    I checked mine again by pulling the Ethernet cable on my Elite and the Elite did not continue communicating with the Mini. So I have no idea why it shows it being connected over MoCA.
     
  16. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    So aaron, does the Mini work with only a 2-tuner on the network or not?
     
  17. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    One of the few remaining questions I haven't seen answered...
     
  18. Davisadm

    Davisadm TiVo is awesome!!!!!

    242
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    Jan 18, 2008
    SoCal

    I looked at mine and it also say connected via MoCA. I don't have a Mini yet, don't have any external MoCA adapters, and am not using MoCA for ethernet. I think it is just wrong wording on TiVo's part. They probably meant MoCA capable.
     
  19. overFEDEXed

    overFEDEXed Member

    261
    0
    Nov 11, 2002
    Centerville,...
    I have my Mini connected via MoCa and it works great. When I disconnect the Elite from the network, here are the messages, that I get. My Two-tuner Premiere is on ethernet, not MoCa. So no connection for the Mini, of course.

    photo 1.JPG

    photo 2.JPG

    photo 3.JPG

    When I plug the Mini up with the Ethernet, with the Host Elite still unplugged from earlier, it does access and play shows from my two-tuner Premiere.

    I don't know for how long, this would work. I thought that I read somewhere, that if the mothership (Elite) didn't "Call in", the Mini might not function the same after that time period.

    UPDATE;

    I had the Mini "Call in". Now it WILL NOT let me play shows off of the Two-tuner Premiere. I will have to repeat this test later, but I swear it worked before I called back in.
     
  20. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    I never got around to checking since I had a bunch of recordings going on from both my Elites. I'll try just disconnecting the Ethernet connection from both my Elite and rebooting one of my Minis to see what happens. I had tried it before without booting the Mini and that had worked fine for ten minutes accessing my OTA Premiere, but I never rebooted the Mini.
     

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