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Discussion in 'TiVo Mini' started by jmpage2, Mar 12, 2013.
As stated in sd's post, Roamio not located near router.
It's one year later and the v70 issue still persists. I set up my mini and got the "Tivo DVR Not Found" message so I called Tivo, and was told it would take between 24-64 hours for the Mini to be active!!
Force a service connection on DVR and reboot. Also, reboot the Mini and try it then. I had the same thing during my setup 9 months ago. All it took was that. Both pieces have to have recently contacted the Tivo servers so they know they are authorized to work together.
Thanks, that worked. I asked the Tivo rep on the phone if I should force connect on my Roamio to expedite the process and he said no, it wouldn't do anything.
I am also experiencing the V70 error. I activated my Mini 24 hours prior to installing it hoping to avoid these issues, but I still received the DVR Not Found message.
I had a chat session with tech support and they echoed what others have said...simply wait 24 hours or more.
Did you then ignore what Tivo told you and do as I advised a few posts above?
I just found this post this morning and when I get home from work I am going to try that and see if I can get it to work. I did a force connection on the Roamio, but that didn't seem to do anything. It was recording shows last night, so I did not want to do a reboot at that time, but hopefully that will do the trick!
Update - After rebooting both boxes and spending close to an hour on the phone with a CSR I still am getting the V70 error.
Here are the steps I used rebooting:
1. Disconnect Mini
2. On the Roamio - Connect to Tivo Service Now
3. Repeat Connect to Tivo Service a second time
4. Reboot the Roamio
5. Connect to Tivo Service for a third time
6 Connect Mini and go through Setup
After this failed attempt I decided to move the Mini down to the main floor and hardwire it directly into the same modem/router that the Roamio is connected to, but even here I am getting the same V70 error...any thoughts?
Thanks in advance!
I think another call to TiVo is in order, you've done all of the obvious stuff to clear the error at this point.
That's what I was thinking too...unfortunately.
Last night the Tech Support Rep was totally stumped as all his charts kept saying to call the cable provider, but I am only using OTA.
Is there a way I can bypass the first level of tech support so I don't have to jump through all the same hoops again?
Not sure if you're using Moca or Ethernet (although you mention you connected your Mini to your router so I presume you're using Ethernet) to connect the Mini to the Roamio but you might have a step missing in the above list.
I have a Roamio Pro and a Mini. I have the Mini connected to the Pro via Moca which is working well. If possible, I recommend you use Moca instead of Ethernet to connect your Roamio to your Mini. I understand that if you have the Roamio with OTA tuners, it does not have integrated Moca so the Ethernet connection is more straight forward.
Using Moca between the Roamio and the Mini:
Connect the Ethernet cable to your Roamio and to your router (I have mine going through a switch and then to my router). There is no need to connect the Mini to Ethernet.
On your Roamio, make sure you go to Tivo Central->Settings & Messages->Settings->Network->Change Network Settings and choose the setting to Ethernet + Moca. Since my Pro is already set up, I cannot provide the exact settings since the on screen menu changes from the initial setup. But you should be able to find them. The key is to make sure that both Ethernet (for your Pro) and Moca is enabled. On your Mini under Network Settings, choose the option to use Moca. The Mini should connect to your Roamio. If the Mini does not connect, try power cycling the Mini.
Using Ethernet between the Roamio and the Mini:
I have not tried this so I can only speculate. In this case, you need to have your Roamio and our Mini connected with Ethernet cables to your router or through a switch. Then under on your Roamio under Network settings, choose the option to enable Ethernet only. Moca should be disabled. On your Mini under Network Settings, choose the option to use Ethernet. The Mini should connect to your Roamio. If the Mini does not connect, try power cycling the Mini.
Edit: Since you have a Basic Roamio, then ignore the above Moca connection instructions between your Roamio and your Mini.
Something to also check as someone else on this thread mentioned a while ago, make sure that the name of the Mini is the same as it is stated on the Tivo Account.. When you log into your Tivo Account on Tivo.com and go to your Account information, it will list the names of all of your Tivo Devices. Make sure that the name matches what you name it when it is trying to initially connect... If the Name is something like Tivo_Room5 on your Tivo.com website, make sure that it is also named that when the Mini setup asks you for it's name.. Hope this helps..
Thank you for the suggestions and I will be sure to look at the naming tonight, but from the account screen it appears as if everything is named the same.
I originally had the Mini set up on a Moca network using the Actiontec ECB2500's, but I just moved it down and hardwired it for testing purposes. Once I get everything up and running I will be going back to a Moca setup.
Update - I was finally able to get everything to work over the weekend. I'm not sure what changed, but after one of the reboot sequences it just worked!
I'm replacing my Roamio Plus with a Roamio OTA that I purchased and activated 3 nights ago (2/16).
The two Minis, which have been working for over a year with the Roamio Plus get the v70 error when trying to switch the host DVR to the Roamio OTA.
I've forced connections, renamed RoamioOTA to "Family Room", forced more connections, rebooted everything. I even moved one of the Minis to the same location as the Roamio, eliminating a switch which TiVo says they don't support.
Wait. For some reason TiVo can't make things happen right away. Took 24 hours for my Mini to work with my Plus.
If you still have the plus, I believe you could set that up again, and use that for the host, and then switch the host to the OTA later.
I activated the Roamio OTA 72 hours ago (at the time I posted last night). I figured that was long enough but I'll check everything again tonight.
Apparently 84 hours was enough. I forced a call this morning on the Roamio OTA, then forced a call on each mini and I was able to set it as the host DVR.
If a mini has the wrong MAK they still don't seem to know how to fix this. as of October 2nd, 2015.
Maybe they have a magic wand they wave and either some people give up or as someone earlier noted an alpha particle hits the chip just right.
24 hour wait for a key stroke is bad enough, but telling me wait 72 for the most basic ask that sounds like it may or may not work after 4+ days. Now that's confidence in your back office system if I ever heard of it.
Past the 24 hour mark and no love and no progress, if 86 hours is the magic number I will deal with it because I am stuck with lifetime subscriptions but not happy.
Support is absolutely clueless about this issue. And tier 2 doesn't care or know either.
Can't get a Roamio OTA to pair on second mini, first mini works fine, second has wrong MAK.
How freaking hard could it be to just fix this. It costs them more in man hours for reps that can't fix the problem and frustrated customers.
I now rank customer service of Tivo right up there with Comcast. Avoid at all costs.
These are they types of issues that make people reverse engineer the technology because the vendor grew to fast or the few good engineers they had left.
Once locked in as lifetime customer I guess they don't care in the short run.
What is MAK?