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TiVo Mini setup - Pain in the ass

Discussion in 'TiVo Mini' started by jmpage2, Mar 12, 2013.

  1. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    What is ridiculous is TiVo CSRs insisting it could take up to SIX DAYS in the first place. That was utter hogwash right from the get go. They need to train their people to do more than read a script and push customers off.
     
  2. thorpemark

    thorpemark New Member

    12
    0
    Apr 8, 2002
    Well, here it is, late November, and this Tivo Mini V70 problem is still going on.. at least for me. I have only had the Roamio Pro and Mini trying to connect for about 32 hours now, but I have read so many things in these threads my mind is just dazed as to what the issues is. Tech said wait 72 hours but that seems so random and arbitrary I figured there must be something else that is wrong. It just seems like the tech was just kicking the can down the road.

    I have xfinity and a comcast motorola cablecard that works nicely with the roamio pro.. 6 tuners, rock solid so far.

    I am connecting via ethernet and both units get network access.

    v70 error every time the mini gets tot he point it should find the Roamio.

    I have tried renaming and re-powering up both units. I have tried unplugging the old TivoHDs so the only two units on the net were the mini and roamio. I have tried connecting both the roamio and mini directly to the router hub (formerly both connected to same switch near the entertainment unit). Both units in same room now for setup.. after testing plan is to run ethernet to 2nd room and use mini there (and replace a TivoHD there).

    So, the issues I have seen in these threads:

    - something regarding comcast xfinity on-demand issues
    - some kind of software update for the mini (but I have connected to the net many times now and have to believe the mini should be good there.. bought it from tivo with a LT activation).
    - some suggestion re: switches.. so I connected them both to same router hub.. linksys e4200 running dd-wrt.
    - rename and reboot - done several times
    - wait 72 hours... waiting.. but seeing how in this thread it took someone 35 days is not encouraging

    Anyone have a suggestion or does waiting 72 hours really do somethng?
     
  3. DeltaOne

    DeltaOne Mount Airy, MD

    269
    0
    Sep 29, 2013
    About two months ago we purchased a Roamio Plus and two Minis. Once the Roamio was set up each Mini failed set up with an error message (I don't recall the exact error). Tech support said the Minis were "missing" some software and he would turn in a ticket and the software would be pushed out "in 3 to 5 days." When I complained about waiting so long he said to try rebooting everything as it "might work." These things are imaged from a master -- I don't understand how they could be "missing" some software.

    I rebooted the Roamio, then both Minis. One Mini finished setup normally, the second Mini took two reboots. Weird.

    It sounds like you've rebooted a few times, so your problem may be different than the one I saw.
     
  4. khatlelid

    khatlelid New Member

    5
    0
    Nov 24, 2013
    I'm getting basically the same deal. A roamio, two minis. Two minis stuck on V70 after probably entire days of troubleshooting and many hours with customer support, many days of waiting, I'm pretty much at 72 hours with no joy. I'm about to just return them all Monday and get my money back from Tivo if I can't get a more sane response than "keep waiting".
     
  5. khatlelid

    khatlelid New Member

    5
    0
    Nov 24, 2013
    Agree. The CSR folks, while polite, are not trained or given sufficient tools to actually diagnose anything. Nothing is quite as frustrating as somebody saying "ok, now we are going to try rebooting three times". Really????? How about I break out my lucky rubber debugging chicken?

    Intensely frustrated.
     
  6. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
    The more I read on this forum the more content I am to just stand pat with my Premiere 4 and two Minis that are working well. There was never any ridiculous 72+ hour waiting period when setting up my Minis with the Premiere. My only real irritation with the Premiere is the Netflix app, but I'll probably just get a Roku if it becomes a real problem.
     
  7. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    When I had this issue I took the minis over to the pro's location, activated moca on the pro and hooked the minis to a coax splitter along with the pro and voila, connectomundo! Once they connected and associated themselves with the pro, I disconnected them, turned off moca in the pro and reinstalled them in their permanent locations via ethernet and they found it right away. Try it, it may work and its better than dealing with the TiVo clown car.
     
  8. MikePA1

    MikePA1 New Member

    71
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    Nov 15, 2013
    Basing your actions, or inactions, on posts on this forum is illogical.

    I replaced two cableco DVRs with a Roamio Basic, Mini and Stream and had zero problems setting them up or since. and there are probably hundreds of thousands of other people who have had zero problems.

    Almost no one posts here when things work as designed.
     
  9. beobuff

    beobuff Member

    42
    0
    Feb 6, 2009
    SEMA
    Is the rubber chicken available at a discounted price from Best Buy or must it be bought at full price from Tivo? What is the cost of Lifetime Service? Just asking. :D
     
  10. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
    I completely understand all your points, and if I was coming from cableco DVRs the concerns expressed on this forum would probably would not dissuade me from switching to Tivo. But that is not my situation, so I need compelling reasons to upgrade, and to this point I'm not finding them.
     
  11. khatlelid

    khatlelid New Member

    5
    0
    Nov 24, 2013
    My rubber debugging chicken worked. 8)

    Despite all the "voodoo" here and with the CSR/Tech support, the issue was a software version mismatch with the Roamio and the minis. Last night either they posted the update or the carrier pigeons which comprise their back end delivered it, but on a last ditch attempt before reboxing and returning to Amazon, the Mini connected, took the update, and worked.

    So - I think the tech support is pretty poor. I think the back end and diagnostic tools are weak and probably insufficient. Ultimately though, I like the mini form factor, and when it works it's a really useful little unit.

    Please TiVo guys reading this - add better diagnostics and train people better.
     
  12. Dec 9, 2013 #252 of 291
    todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    You may remember me as the poor sap who dominated pages 4-7 of this thread and wasted an embarrassing amount of time trying to get them working... well, all of that is behind me and my Minis have been working great, so I decided to buy another one, and... V70! ARRRRRRRRRRRRRRGH!

    However, before I hit the roof, I waited a bit (and maybe forced a call from one of the Tivos) and the V70 went away pretty quickly, I think it was less than an hour. It's probably significant that I bought it from Amazon and activated service myself just before I installed it.
     
  13. sangs

    sangs Member

    531
    0
    Jan 1, 2003
    New Jersey
    Glad I found this thread. Or at least I think I am.

    Bought a Roamio Pro and Mini today. The Roamio setup went smoothly, it's provisioned for MOCA. I thought everything was working well with the Mini during setup, until I received this V70 error that it couldn't find another Tivo DVR. Did the live chat and the only answer the guy had was to wait 24 hours, which seemed ridiculous to me. Now I'm not sure if I should try all the advice here, or just wait the 24 hours first.
     
  14. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    Force calls on both the Roamio and Mini a couple of times. If you still get V70 wait until tomorrow and then call TiVo.

    Also... make sure that both your Mini and Roamio have done updates.
     
  15. sangs

    sangs Member

    531
    0
    Jan 1, 2003
    New Jersey
    All good. I renamed the Roamio, as somebody suggested in this thread, and within minutes the Mini completed the process and is currently up and running. Oh and they've both done updates.
     
  16. sangs

    sangs Member

    531
    0
    Jan 1, 2003
    New Jersey
    Well now I have to correct myself. Several times this morning I get a V87 Error Code on my Mini and it won't let me watch Live TV. It then seems to autocorrect without me doing anything other than pressing the Tivo button. This is going to cause some problems if it's a recurring issue.
     
  17. skiingyac

    skiingyac New Member

    2
    0
    Dec 12, 2013
    Having the same V70 issue with my roamio plus and mini... both did updates after I got them. Was told to wait 72 hours, did that, now told that it is a big issue and a software update is being issued for the roamios, perhaps in the next few days... tried renaming, no luck.

    They told me to just keep trying every day or two to see if it works.
     
  18. skiingyac

    skiingyac New Member

    2
    0
    Dec 12, 2013
    Just plugged in the mini again today and it got an update, now it is working.
     
  19. Mar 3, 2014 #259 of 291
    sd1236

    sd1236 New Member

    3
    0
    Mar 28, 2010
    Initial setup of Roamio Pro - No Problem
    Mini needed to be on same router, or moca connection. Received moca adapter and was able to connect with no problems.
    Required moca adapter since Roamio Pro was not located where cable modem was. Need to connect moca adapter directly to cable company modem.

    All is working great. All units able to see each other.
     
  20. Mar 3, 2014 #260 of 291
    ncfoster

    ncfoster Member

    168
    0
    Jan 22, 2011
    Obviously, I am glad that it is working for you, but I am trying to understand why you need a MoCA adapter if you have a Roamio Pro in the mix. Is there something unique about your setup?
     

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