BTW, currently trying to get a new XL4 working. VZ can't get the cablecard to work with HBO and Cinemax. Brand new cablecard. Been down this road before. Spent 3.5 hours this evening trying with them - no success. Had this problem with a Premiere in November. They replaced the card 3 times, hit it several times. Rolled a truck. Nothing worked. Field tech finally called VZ again and got a "good" tech, who seemed to know what they were doing and fixed it within 15 minutes. This time, no luck yet. So, don't underestimate the impact of this stuff either. Have a VZ reference number. They "say" they'll call back tomorrow.