I have been a Tivo user for 12 years and one of my HD tivo boxes has a bad HD (3 yrs old) so I was talking to tech support and they said I should talk to sales and see if they could do anything to get me a discount on a new box. After talking to the sales guy for a bit, I told him I would be willing to upgrade both my current HD boxes to Premiere boxes and pay the new (more expensive monthly rates) if he could do something to discount the price of the boxes. He said ... "They had a deal yesterday and it expired." Telling me that was kinda dumb since it's not going to help my current problem ... he agreed and put me on hold to talk to a supervisor. The offer was if I bought 2 XL boxes at the 800 bucks price they would throw in the MoCa just for me. I find this to be crazy. He knows I am a long time customer and this is what he came back with? I was trying to save a little money not lay out 800 bucks for hardware. I have always loved Tivo and thought i would pay more for the TIVO DVR instead of going to the cable DVR because they tried be customer focused. As a 12 year subscriber, I have given then tons of free word of mouth advertising, but when I need a little something from them ... I get a big upsell. Cable DVR ... can't be all that bad.