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Tivo Incompatible with New Model Samsung Smart TV??

Discussion in 'TiVo Help Center' started by msa9769, May 21, 2013.

  1. msa9769

    msa9769 New Member

    1
    0
    May 20, 2013
    Here's my situation:

    I just purchased a 2013 Samsung Smart TV (Model UN55F7500) and Tivo Premiere. According to everyone I've spoken with (the Best Buy Geek Squad that installed everything, Samsung technical support, and Tivo technical support), the two devices can't communicate with each other when it comes to changing the channel.

    I have a cable card installed in my Tivo, which means Tivo is acting as my set-top box and has control over what channel is displayed. So, when I change the channel on the Samsung TV using the Samsung remote control, nothing happens. This not only prevents simple channel switching using the TV remote, it renders many of the TV's "Smart" features useless. For example, the main Smart TV page shows channels, programs and recommendations that are currently showing -- but if you see something you like, on say, HBO, and click that window, nothing happens because the TV tries to switch to that channel but it cannot. The only way to change the channel is by using the Tivo remote.

    Here are the possible solutions I've explored:

    1. Use the Samsung IR Blaster. The Samsung TV comes with an IR blaster that is designed to enable the Samsung remote to serve as a universal remote. Hence, you plug a cable to the back of the TV and place a transmitter in front of the set-top box. In talking to Samsung, this is the set-up one is supposed to follow when operating the TV with a set-top box. However, the Samsung technical support person I spoke to told me that the Samsung IR blaster (at least on my model) is NOT compatible with Tivo machines; it is only compatible with the manufactured DVR machines in use by the cable companies. Multiple attempts to get the two devices to link confirm this. For what it's worth, the HDMI connections seem to be working just fine because I can change the channel using the Tivo remote, and view/play Tivo on the TV just fine.

    2. Use Tivo as the "universal" remote. My next attempt was to see if I could use the Tivo remote to control the TV, and the channels along with it. This doesn't work because the Samsung Remote is a touchpad and the Smart TV screen it interacts with essentially looks like giant smart phone screen (meaning you swipe across the touchpad and click things as you would on an iPhone). The Tivo remote (with its basic arrow buttons) simply can't interface with this technology. In other words, it can't navigate through the TV's menus and Smart features because it lacks the interface to do so.

    3. Use a third party universal remote (e.g., Logitech Harmony). In theory, a device like this will talk to your individual devices, but it still cannot make them talk to each other. Therefore, I'm still back at square one if I use the Harmony remote to click on "HBO" in the Smart TV menu, because the Smart TV still needs to send a command to switch to that channel and it has no way of telling the Tivo to do so.

    I'm at my wit's end in trying to figure this out and none of the technical support specialists I've spoken to have been able to offer a solution. Still, it seems inconceivable to me that these two major brands can't operate together.

    Has anyone experienced this issue or come across a solution?

    Any wisdom/advice/ideas would be much appreciated.
     
  2. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    I have a new HDTV by sharp and I just use the HDMI inputs on the TV so if I have the TV on HDMI #1 (I have it labeled TiVo) the Harmony remote changes channels on the TiVo and the channel shows up on the TV, the TV remote is used only if I need to change settings on the TV itself, my Sharp remote will not change ch on any TiVo, I don't think any dedicated TV remote will do that. I can run my TiVo to HDTV from my TiVo remote if I want, but to operate my other equipment (DVD; Blue-Ray; etc) I use the Harmony remote.
    If your trying to use a single remote to run all the features on both your TV and TiVo and not purchase a 3rd party remote designed to that, you are out of luck with any HDTV you may purchase. Some major brands of HDTVs will operate some of their own equipment from the TVs remote, but I know of no way to operate say a cable box or TiVo from the OEM Remote that comes with any HDTV.
     
  3. 9300170

    9300170 Member

    191
    0
    Feb 20, 2003
    Tempe, AZ
    It just isn't going to work. The only thing that would have gotten you what you were looking for was the old cable card ready tv's but they haven't made those in years. Your tuner on your tv is just going to be useless unless you hook it up to an antenna or to your cable tv and enjoy the few channels you get that way.

    I have a Samsung Smart TV too. I watch my TiVo on the HDMI input but then go over to the TV tuner to use the smart functions.

    It is just the way it is. Blame the cable companies for making cable cards such a failure.
     
  4. poppagene

    poppagene User

    790
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    Dec 29, 2001
    Use the tivo remote for watching tivo and the samsung remote for smart tv functions
     
  5. poppagene

    poppagene User

    790
    0
    Dec 29, 2001

    Alternatively, use the tivo remote for watching tivo and use the microphone built into your tv for voice recognition activated commands to control the smart hub features. In either case I find it useful to link a wireless keyboard/touchpad in order to mouse and or to enter text when web browsing.
     
  6. Bwatford141

    Bwatford141 Member

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    Jan 5, 2012
    Raleigh, NC
    I was dealing with this issue yesterday, hooking up my mothers UN60F7100. It really would have been cool to be able to use the TV's "smart" remote, but I could not get the IR blaster to communicate to the TiVo. I called samsung support and was told that I would need to call back to speak to their "high leval support group".
     
  7. josh2xh

    josh2xh New Member

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    Dec 1, 2010


    I literally just bought the same TV and had the same issue with my smart remote. I really don't think samsung supports TiVo hardware just yet. Doubtful this is something TiVo can work on.
     
  8. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    msa9769, Bwatford141, josh2xh, how have you connected your digital cable boxes or cable co DVRs previously? Tivos are connected the same way. I've never seen a TV remote that operated a cable co box. Why would you expect a TV remote to operate a Tivo? Like the others said. You have to use the Tivo as the tuner and you have to use the Tivo remote to operate the Tivo. If you want to split the cable and also feed the TV receiver, you can change the input to the TV receiver and use the TV remote, but you won't be using the Tivo.
     
  9. Bwatford141

    Bwatford141 Member

    109
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    Jan 5, 2012
    Raleigh, NC
    I think you are misunderstanding what we're trying to do. We're only tring to use the TVs remote to control the TiVo. The TV comes with an IR blaster that is advertised to control external devices (ie STB, blu ray player, home theater, etc).
     
  10. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    Does the TV remote have a code for Tivo? Or how are you choosing the correct remote emulation?
     
  11. Bwatford141

    Bwatford141 Member

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    Jan 5, 2012
    Raleigh, NC
    Their newer TVs don't use codes anymore. They use the TVs Internet connectivity to search their database which programs the TV to communicate with the external devices via the IR blaster, not the remote.
     
  12. Bwatford141

    Bwatford141 Member

    109
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    Jan 5, 2012
    Raleigh, NC
    You basically go through an on screen menu and select your cable provider, then the TV tries several several times to change the channel on the "external device" based on what devices they know that your cable company uses.
     
  13. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    I imagine its trying to select the code for the box/OS the cable co uses, which isn't going to work with Tivo. Go to the Samsung website or call and see how you select a Tivo.
     
  14. pdhenry

    pdhenry Safety Pin

    17,249
    90
    Feb 27, 2005
    PA
    That's fine if you have a cable set-top box instead of a TiVo.

    Sounds as if your issue is with Samsung not programming their blaster driver to control the TiVo, not with TiVo.
     
  15. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    It's still emulating a remote. See if they support Tivo. That's the only way it's going to work.
     
  16. scandia101

    scandia101 Just the facts ma'am

    10,520
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    Oct 20, 2007
    MN, greater...
    That's genius! Why didn't anyone else think of that?
     
  17. josh2xh

    josh2xh New Member

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    Dec 1, 2010
    New update came out but still no support for TiVo STB.
     
  18. goodlukin

    goodlukin New Member

    3
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    Apr 23, 2008
    New York
    Good news. Sorta. I have a new Samsung P64F8500 and have been able to get the remote to successfully change channels on my Series 3 TiVo. I still can't control any TiVo features with it (e.g. Now Playing, Play, Pause, Record, etc.), but if you're only interested in changing channels, this should work...

    Press the SOURCE button on the Samsung Remote
    Select "Universal Remote Setup"
    Enter your zip code
    Instead of selecting your cable provider, scroll down to "My provider is not here"
    Manually Type in TiVo in search box
    Done.
     
  19. Bwatford141

    Bwatford141 Member

    109
    0
    Jan 5, 2012
    Raleigh, NC
    So, only channel up and channel down? That's too bad, but I'll give this a try anyway.
     
  20. josh2xh

    josh2xh New Member

    4
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    Dec 1, 2010
    This is excellent news my friend. One step closer to perfection.
     

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