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Tivo HD stops at Welcome Screen

Discussion in 'TiVo Help Center' started by dsa1971, Nov 5, 2010.

  1. dsa1971

    dsa1971 New Member

    65
    0
    Feb 9, 2008
    My Tivo HD recently stopped working. It boots to the Welcome Screen and then just goes to black screen and my TV displays message No Signal. I have removed the hard drive and run the wd diagnostics as well as hddscan on it and they come back fine. The Tivo fan is still running and I can hear the drive still spinning. I'm not sure what else to check. I hooked the Tivo up to a different tv and cable just to make it was not that and had the same issue. Any ideas on what to check? I actually ordered a new Tivo Premiere to replace this HD but would like to repair the HD if possible so I can sell it for at least a few bucks.
     
  2. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    See if you can get into the kickstart 54 menu and run the internal diagnostics.

    How is the TiVo connected to your TV? Have you tried a different connection type (i.e., composite instead of HDMI)?
     
  3. dsa1971

    dsa1971 New Member

    65
    0
    Feb 9, 2008
    I'll try the kickstart again but I could not get that to work before. It's connected via hdmi. I will try composite and see if that does anything.
     
  4. dsa1971

    dsa1971 New Member

    65
    0
    Feb 9, 2008
    Well, that is interesting. With the component cables it is working. I received my new Tivo Premiere yesterday thinking my Tivo HD was completely dead. I hooked up the Tivo Premiere to the same HDMI cable that the seemingly dead Tivo HD was hooked up to and everything is working fine. It's weird because the Tivo HD would show the Welcome Screen and then go blank. I'm not sure what to think of that. What could be the issue with the HDMI? It seems like it would either work or not work. And now the same cable is working with the Premiere. It must be the HDMI port on the Tivo HD because I had tried it on another tv using that tv's hdmi and it had the same behavior. Any ideas?
     
  5. dsa1971

    dsa1971 New Member

    65
    0
    Feb 9, 2008
    definitely the hdmi port. Reset everything. rebooted with hdmi. got to welcome screen then no signal. unplugged hdmi then hooked up component cables and it worked. Is there any way to fix this?
     
  6. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    Try this.
    Get the Tivo up and running, unplug the component cables, and then plug in the HDMI.
    What happens?
     
  7. dsa1971

    dsa1971 New Member

    65
    0
    Feb 9, 2008
    Tried that. Didn't work? Screen is blank. Switch back to component at it works
     
  8. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    I had the HDMI port go bad on one of my TiVo HDs, which is why I suggested you try other cables. Same symptoms: you could see the please wait screen and then nothing else. I got it replaced ... depending on your warranty status you might be able to do the same.

    Or, now that you have the Premiere, just use the TiVo HD with component connections in another room. :)
     
  9. dsa1971

    dsa1971 New Member

    65
    0
    Feb 9, 2008
    Thanks. Out of warranty. Now I have a premiere upstairs and one downstairs. Might attempt to sell it for peanuts. It's too bad I didn't realize this until after I had pulled the hard drive restored that and all the other troubleshooting. It didn't occur to me it would be a failed hdmi port since it worked at the beginning. oh well.
     

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