That's excellent news and encouraging for others experiencing similar issues. We had problems with Comcast earlier this year as well. Three truck rolls and each tech (all different) said everything was "perfect"...often connecting one of there own DVR's and saying "See? The picture's great. Must be your TiVo." We knew it wasn't and on the fourth truck roll the tech left for about 20 minutes to work on the "head end"(?) and when he came back everything was indeed perfect. He said someone had made some "changes there" and that he fixed it. Thanks again for posting your story...it's good to know that things can be resolved one way or another.