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Tivo HD Pixelation Troubleshooting

Discussion in 'TiVo Series3 HDTV DVRs' started by Chimpware, Aug 3, 2007.

  1. Sep 28, 2007 #281 of 1597
    bensler

    bensler New Member

    15
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    Sep 9, 2007
    In regards to pixelation, does anyone have a suggestion for me to go and buy an outdoor or indoor antenna? Does one work better than the other? Why do you have to re-run the set up with an antenna? Is there something that you must re-set. I think my pixelation problems with Comcast will never end. Time to try something different...Thanks to all of you that respond!
     
  2. Sep 29, 2007 #282 of 1597
    lhntx

    lhntx New Member

    18
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    Sep 11, 2007
    Houston (my...
    I called Comcast yesterday and reminded them about all of the problems that I have been having for months with the really bad pixelization on both of my Series 3 w/ cablecards, the 3 visits from techs, their refusal to do anything, etc. and since they are about to raise our rates - I want it fixed! I was told that there are new types of cable cards now available that "talk back", so that I should exchange my current cable cards and this should fix the problem. Has anyone else heard about the new cards or done this? I'm in Houston.
     
  3. Sep 29, 2007 #283 of 1597
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
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    Feb 5, 2001
    It's amazing how completely moronic the cable company CSR's and techs are.

    They are probably referring to the MCARDS. But this has nothing to do with "talking back", and will do nothing to improve your picture quality.

    Do a search here for MCARD, or CableCard 2.0, and you'll get more info, but it's really just for your education so you can slap the CSR/Tech around when they tell you dumb things. It won't do anything for your pixellation.
     
  4. Sep 29, 2007 #284 of 1597
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    the Zeneth / Philips Silver Sensor
     
  5. Sep 30, 2007 #285 of 1597
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005

    Update and a question which I forgot: now on about 4 days running with the TiVo HD with 2 single-stream Moto CableCARDs. I have absolutely NO pixelation or macroblocking.

    Once I took out the splitter that was letting me share the TiVo with the Moto 3416, I now get 100% signal according to both the Setup screen and the individual channel signal strength graphic (the one with the varying pitch tone).

    I am very pleased. There is no forgetting of recorded programs, no delay in responding to commands from the remote, and no forgetting of programs scheduled to record.

    As well, having the TiVo interface back again is SO much of a delight. To-Do list, easy buttons to remember, auto-rewind 8 seconds, etc.

    I did mean to ask you what you meant about the 9.x software. Mine shows 8.1xxx, and it has rebooted a couple of times and sat long enough that it should have gotten the latest download. I read elsewhere that 8.1 is good and 8.3 may be not so good, so I guess I won't push it.

    But what is 9.x?
     
  6. Oct 2, 2007 #286 of 1597
    bensler

    bensler New Member

    15
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    Sep 9, 2007
    Question about guided set up: has anyone re-run guided set up for whatever reason and in turn made the pixelation worse? I was at least getting 80% decent picture quality until today when the TIVO support suggested that I re-run guided set up to force a connection and maybe 9.1 would appear. Now that I have done that, I am getting pixelation on all of the HD channels, where prior to this I got pixelation on ABC HD and NBC HD. Now ESPN HD is terrible as well as TNT HD, etc. etc..

    Thanks!
     
  7. Oct 2, 2007 #287 of 1597
    jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    9.1 is the newest release for both the THD and S3. It is just beginning to roll out and will probably take a week or more to complete. Prior to that 8.1 was the latest for THD and 8.3 was the latest for S3.
     
  8. Oct 2, 2007 #288 of 1597
    FrostBite

    FrostBite New Member

    3
    0
    Dec 15, 2003
    Colorado
    is it safe to buy a TivoHD? have the problems been fixed?
     
  9. Oct 2, 2007 #289 of 1597
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    What's the name of your affiliate?

    What does Settings -> Channels show as your signal strength?

    If signal strength is good, you might want to call the affiliate, ask for the engineering department, and then ask them a) what encoder they are using, and b) if they have upgraded the firmware on their encoder recently.
     
  10. Oct 3, 2007 #290 of 1597
    TimSmith

    TimSmith New Member

    1
    0
    Oct 3, 2007
    I want to know this as well. I have Verizon Fios and I really dislike the Moto cable box. I love TIVO but I'm really afraid of this pixelization issue.

    I'd love to know what percentage of users this affects.
     
  11. Oct 3, 2007 #291 of 1597
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    A local viewer had the same thing happen while watching OTA (which I was doing) AND while recording on his cable company DVR.

    So the problem's at the station.

    It's better this week so we're confident here the station engineers are on it.

    The other viewer did NOT have a TiVo and also had the problem (on OTA and cable) so this is not a TiVo issue at all.
     
  12. Oct 3, 2007 #292 of 1597
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    I suspect it is a small minority.

    If you want to be safe, buy the TivoHD locally from Best Buy or Circuit City. Then pay the $25 to have Verizon install the CableCards. Before subscribing or prepaying for Tivo service, make sure you do not see pixelization on any channel (or any channel you care about). The most you are out is $25 for the install, plus another $25 to cancel if you don't have Verizon FiOS office locally where you can drop the cards off.
     
  13. Oct 3, 2007 #293 of 1597
    johnnylundy

    johnnylundy New Member

    77
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    Feb 2, 2005
    For what it's worth, I have Comcast, TiVo HD, and Motorola S-Cards. No pixelation at all. I checked signal strength and it is 100% on almost all of the SD channels, 98% on most of the HD channels, and there are a few channels (the Encore series) that are at 93% but even those come in fine.

    I really expected to have the macroblocking/pixelation problem after reading here but apparently I am one of the lucky ones, at least so far.

    I still show software 8.1 though. For some reason, even with reboots I don't get any software upgrade.
     
  14. Oct 3, 2007 #294 of 1597
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    Did you sign up for the new 9.1 software @ http://research.tivo.com/91priority/index.htm ?
     
  15. Oct 3, 2007 #295 of 1597
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
  16. Oct 4, 2007 #296 of 1597
    warrensomebody

    warrensomebody New Member

    20
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    Aug 13, 2003
    I live in San Francisco and am thinking of moving to a Tivo HD with Comcast. Can anyone tell me what cable cards they use here? I'm hoping that it's a Motorola S-Card, and like JohnnyLundy, won't see pixelation. Does anyone see this sort of pixelation in the Bay Area? Thx,
     
  17. Oct 6, 2007 #297 of 1597
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    I signed up and on restart tonight I have the 9.1 software.

    Still no pixelation - but I had to reboot to try and cure a situation where no channels were received on either tuner, and the TiVo background was black, although the menus still functioned and the info on the cards said they were fine. A reboot seems to have fixed it.

    Just for fun I tried to see if http: //tivo_ip/nowplaying/index.html would connect - it won't.
     
  18. Oct 7, 2007 #298 of 1597
    houman

    houman New Member

    55
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    Aug 2, 2007
    Redmond, WA
    I got the TivoHD over the week-end, and I noticed pixelation... I did sign up for 9.1.

    My pixelation is not as bad as some other people here, but it comes and goes. I know it can't be the source, because before the TivoHD, I had the source (coax) plugged into my TV directly (Samsung LNT4661F) and I never had any pixelation problem.

    Hopefully the 9.1 (whenever I get it) will fix this issue.

    /cheers
    Houman
     
  19. Oct 7, 2007 #299 of 1597
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Yep - I have a Samsung also, but I am not sure whether the TiVo may need a better signal than either the Samsung or the Motorola DVRs will tolerate.

    Did you get Scientific Atlanta CCs, or Moto, or none yet?
    I have no pixelation, but I have the dead tuner problem that keeps coming and going - whether it was there the day before 9.1 I am just not sure. It varies between dead tuner on some channels and dead both tuners with black TiVo background - but recordings proceed normally even though you cannot see what is being recorded.
     
  20. Oct 7, 2007 #300 of 1597
    houman

    houman New Member

    55
    0
    Aug 2, 2007
    Redmond, WA
    I decided not to get a CC's, I have WideOpenWest cable, and in addition of CC's cost they require you to upgrade to digital service (they give you more channels for those), but the cost goes up by another $30 a month. If I could just rent CC's I'd do it, but I don't want to upgrade my service really.

    Again, my pixelation is not like others (not that bad) it just comes and goes, and I can live with it.
     

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