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TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jul 10, 2008 #701 of 1091

    TiVoJerry 00-16 TiVo Employee

    Jul 26, 2005
    Alviso, CA
    For new issues that we're not necessarily aware of, this would be a wise recommendation. However, it does not apply in this situation because we are keenly aware that this is happening to our customers and the investigation is already a high priority that we are diligently working on.

    I'd personally prefer you not add to our call volume so as not to inconvenience other customers by adding to hold times, but you are, of course, always welcome to call in if you wish to have yourself counted or to request being added to the early access program.
  2. Jul 10, 2008 #702 of 1091

    cxpistol New Member

    Apr 3, 2007
    very frustrating........constant reboots or lockups for over a month..........9.3a has to go, the wife wants results, and we are damn lucky it's the off-season for real tv and football, but you are running out of time!!!!!!!!!!!!!
  3. Jul 10, 2008 #703 of 1091

    moonscape Member

    Jul 3, 2004
    SF Bay Area
    i've scanned several threads and not sure if my issue fits a profile or not. i didn't get a picture freeze but a black screen. remote worked. was watching a recorded show when it happened. tried another show - still black. sound okay. it's a (1-month old) series 3, not modified. soft reboot fixed it.

    is this something others are seeing as well?
  4. Jul 11, 2008 #704 of 1091

    TechDreamer New Member

    Jan 26, 2002
    Torrance, CA
    The Tivo Beta program does not work. This whole NDA thing is stupid. Tivo obviously does not have the resources to fix these software problems. Why not involve the community in a more open and LARGER way? Tivo handles these problems the same way over and over again. Big FAIL.
  5. Jul 11, 2008 #705 of 1091

    Langree The Gimp

    Apr 29, 2004
  6. Jul 11, 2008 #706 of 1091

    Ziggy86 Member

    Jun 22, 2004
    Thanks, I will not call and will not suggest that others call either. But are the CSR just telling us information that is not correct when they say a fix is about to be released in the next two weeks when I see posts here that go back months with the same "two weeks" and a fix will be available?
  7. Jul 11, 2008 #707 of 1091

    dallastx Member

    Sep 27, 2007
    I knew that I shouldn't have written that I hadn't had a freeze in two days.
    Last night a 6pm exactly, my TiVo HD froze, but for the first time, it wouldn't respond to the remote. I had to do a cold boot (unplug it). It came up running like a top, but this is really getting annoying.
  8. Jul 11, 2008 #708 of 1091

    rrhardy New Member

    May 16, 2004
    Abington, PA
    Hi, guess I've joined the club - switching over from DirecTV-TiVo and set up a new TiVo HD (652... serial) - guided setup went fine and all seemed well at 11pm. This AM found the TiVo with a very distinctive buzzing sound coming from the left interior - the TV was switched off so this was not from the TV audio. Turned the TV on and there was a frozen display - not responsive at all, had to pull the plug to do a reboot. Happened again within 1 hour. Happened again about 2 hours after that. I called TiVo support and they said this is a known issue and "we're working on a fix" - I specifically asked whether the "buzz" was part of the known problem and he said "yes, some of the units buzz when they freeze" - any recommendations on what to do? I'm concerned that this is really a hardware issue, not the software issue so many others are having.
  9. Jul 11, 2008 #709 of 1091

    RoyK New Member

    Oct 22, 2004
    SW VA
    I'd demand a case number so that the time and date are logged at TiVo - then if it does turn out to be a hardware issue you have documentation as to when you reported the problem and what you were told.

    Sorry you're having a problem. If they ever get the TiVoHD hardware and software out of alpha test I might consider buying one.....
  10. Jul 11, 2008 #710 of 1091

    Wetsprocket625 TiVo Newb

    Jan 4, 2008
    Middle TN
    MY TivoHD is 6 months old, has not been modified and has 1 multistream cable card. I experienced freezing(for the first time) on recorded shows a few days ago. It would play a minute or so and then freeze. It would let me go back but the few shows I tried would always freeze. Soft reboot has so far eliminated the issue, hopefully it will stay that way for a while.
  11. Jul 11, 2008 #711 of 1091

    tootal2 Active Member

    Oct 14, 2005
    I have not seen any freezing.
  12. Jul 11, 2008 #712 of 1091

    TiVoJerry 00-16 TiVo Employee

    Jul 26, 2005
    Alviso, CA
    If you are saying that the DVR reboots on its own, or becomes totally unresponsive to the remote, you are NOT experiencing what this thread is about. This thread is discussing the display of a single frame of video (unmoving, frozen image) BUT all other menus and behaviors are normal. In this case, only playback is affected. A reboot resolves the issue.

    Again, if your unit is completely locked up or rebooting on its own, you are having a different problem and need to stop associating it with this thread. It only adds to the confusion of others who don't have time to dive through every post in this thread.
  13. Jul 11, 2008 #713 of 1091

    wyld New Member

    May 5, 2008
    i just ordered another tivo hd for my parents from executive relations and i brought up the issue of freezing to the rep. he was aware of this issue and gave me four possible reasons for its occurrence which i wanted to pass along to the forum:

    1) make sure the tivo is plugged directly into a wall socket. supposedly surge protectors can cause a fluctuation in power to the unit, which will cause the tivo to slightly reset, causing a freeze.

    2) the current software has some issues, which are being addressed by the staff and should be fixed with the next firmware release.

    3) using a tivo network adapter might contribute to the freezing (i don't have one, but have seen the freeze)

    4) if using cable card(s), make sure you run the guided setup before inserting and installing the cable card(s)

    i'm not sure if this will help any of you, but i thought i'd just pass the info along.
  14. Jul 11, 2008 #714 of 1091
    Mars Rocket

    Mars Rocket Loosely wound

    Mar 24, 2000
    Sinnoh region
    Yes, that's a known issue and was discussed at length in a different thread. I'll see if I can find it.

    Edit: see if this thread covers what you're talking about.
  15. Jul 11, 2008 #715 of 1091

    TiVoJerry 00-16 TiVo Employee

    Jul 26, 2005
    Alviso, CA
    Would you mind sending me a PM with your case information? I'd like to find out which person you spoke with.

    #1 is speculation on the agent's part and is not our official stance. I have no idea where this recommendation came from.

    #2, we are investigating the issue but the agent is NOT authorized to provide an ETA for resolution, as we have not made any statement to that effect. Stating that it should be fixed in the next upgrade is pure speculation on the agent's part. We try to train them to use language to avoid speculation but it still happens. It's also possible the agent was relying heavily on the qualifier in that statement ("should") rather than use more direct language.

    #3, more speculation. We have not provided any guidance about the adapter in regards to the video freeze issue

    #4, also unrelated.
  16. Jul 11, 2008 #716 of 1091

    Langree The Gimp

    Apr 29, 2004
    I keep mine on a UPS along with my router and DSL modem. The place I live gets unexplained power drops, I hear my UPS kick on for a split second almost daily but my equipment doesn't miss a tick. It used to, drove me nuts.
  17. Jul 11, 2008 #717 of 1091

    bdooner New Member

    Feb 23, 2008
    The freeze has been happening more to me -- 3 time in the past week.
    Maybe we need to start posting to potential buyers on CNET and PCWORLD and PCMAG.
    if TiVo doesn't get with it and fix this problem.

  18. Jul 11, 2008 #718 of 1091

    tootal2 Active Member

    Oct 14, 2005
    I think if you unplug for 30 sec and plug it back in. Instead of rebooting it. the freeze problem will go way for 2 weeks.
  19. Jul 11, 2008 #719 of 1091

    Deanq4 TiVo Lover!

    Sep 30, 2005
    Forest Grove OR
    I think if you unplug it, it will go away all together.... at least till you plug it back in :p

    Hey, at least tivo is trying to do something, it seems that they are a lot more involved than a lot of other companies.
  20. Jul 12, 2008 #720 of 1091

    SamD New Member

    Jan 28, 2007
    Exactly this happens to my one week old TiVo HD.
    Two freezes in three days. No evident reason, one time during playing recorded show, second time on live TV viewing. Reboot restores normal operation.

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