Hello! So, my parents have my old Tivo HD, plus Expander. Everything has been fine for years. This past week it has started freezing mid recorded program and won't respond - have to pull the plug and plug back in to restart to get it working again. Said it's happened 5-6 times the past week. I'm 200 miles away so can't trouble shoot it personally. Any ideas? Thanks! P.S. I asked them to make sure the cable was tightly plugged in on both ends just in case. So we'll see if it keeps happening.