1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tivo HD Drive Failing - Want to Confirm my Options

Discussion in 'TiVo Series3 HDTV DVRs' started by Muad'Dib, Sep 30, 2013.

  1. Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    This forum is an absolute wealth of info and I'm struggling to absorb it all. I think I have a grasp on some things but I would really appreciate some confirmation. My situation:

    Tivo HD TCD652160
    Software: 11.0m
    Internal Drive: 1TB Seagate
    External: 1TB WD in Antec MX-1 enclosure

    Ages ago I married these drives using WinMFS and the unit has been working great for years. Just recently I started getting freezing during recorded playback as well as live TV. Sometimes it recovers and sometimes it reboots. I do not yet have the dreaded startup reboot loop. It always reboots ok and functions for some period of time ranging from minutes to days.

    I've read a lot about the two likely culprits - drive health and PS caps. I opened up the unit and see that C503 is bulging and leaking and a couple other caps are also bulging. I have ordered replacements and will fix that. However I don't think that's currently my biggest problem.

    I ran Kickstart 54 SMART test and the internal drive failed with "Fail 7" - whatever that means. Here's a pic - apologies for the glare:

    [​IMG]

    I know this drive needs to be replaced. Unfortunately I have never backed up this set and I'm hoping it isn't too late to save my config and also possibly my recordings. I will scrub the recordings to minimize data size but there are things on there I would really like to keep.

    So here's where I'm confused. I have a Win7 PC. But I'm unsure of the software and process to use. At this point can I use DvrBARS to do a Modified Full backup and save everything? Is it hopeless?

    Should I replace the 1TB dying drive with another 1TB drive? 2TB are so cheap now that I'm tempted to just get one of those (Amazon has WD20EURS for $92 shipped). Will that work - with and without keeping my external 1TB? If I can put in a 2TB internal I'll be tempted to retire the external as I don't need more than 300 hours of capacity and could reduce the complexity of the system.

    Thoughts and suggestions are very much appreciated.
     
  2. Oct 1, 2013 #2 of 31
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    You might be able to use

    dd_rescue

    on the MFS Live cd to "Xerox" the internal drive to another 1TB which should save the recordings that are split between the internal and external.

    No guarantees, but maybe you could use the 1st 1TB of a 2TB as target, and then once you've copied off to computer all the shows you can/want to and watched up everything else, divorce the external and then use WinMFS to expand into the second half of the 2TB drive.
     
  3. Oct 1, 2013 #3 of 31
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Forgot to say, don't trust any troubleshooting results until after power supply gets straightened out, because failing ones cause all sorts of strange and unpredictable symptoms.
     
  4. Oct 1, 2013 #4 of 31
    dlfl

    dlfl Cranky old novice

    7,002
    19
    Jul 6, 2006
    Near...
    Thus the KS54 results may be invalid -- it's possible both your drives are OK. Get the PSU fixed first.
     
  5. Oct 1, 2013 #5 of 31
    Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    Ok thanks. That thought occurred to me last night after I posted - could the PS cause incorrect Kickstart results? I'll fix the PS before I do anything with the drives and report back.
     
  6. Oct 1, 2013 #6 of 31
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Most likely you also have hard drive trouble, but you need to take the drive out and hook it to a PC and test it with the manufacturer's diagnostic software to be sure.

    It's just that without a properly functioning power supply, you can't accurately assess anything else about your TiVo.
     
  7. Oct 3, 2013 #7 of 31
    ggieseke

    ggieseke Active Member

    4,031
    12
    May 30, 2008
    To do a Modified Full backup with DvrBARS, both drives have to be connected at the same time and it will create a separate backup file for each drive. If the external is okay you could just connect the internal drive and run a Full backup, which is essentially the same as dd.

    DvrBARS restores are done one drive at a time even if it was a two-drive config. Unitron's advice to try a direct drive to drive copy of your internal with MFS Live is probably the fastest route.

    Either way, I agree that the power supply needs to be healthy before you believe anything else it says.
     
  8. Oct 3, 2013 #8 of 31
    Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    I tried that with one of the drives but WD's software wouldn't recognize the drive through my SATA/USB adapter. Obviously I don't want Windows Disk Manager to initialize the disk so I guess I'll have to open my case and plug them in directly to the motherboard. Annoying.....
     
  9. Oct 3, 2013 #9 of 31
    dlfl

    dlfl Cranky old novice

    7,002
    19
    Jul 6, 2006
    Near...
    That's strange. I've used a SATA/USB adapter with WD's diagnostics on both an XP and a Win7 PC. Maybe your anti-virus is interfering -- try disabling it. Disable your network connection if you want to maximize security during this.

    Another thought is to run WD Diagnostics "As Administrator" (which doesn't mean just running it from an admin-privileged account.)
     
  10. Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    I did run it as an Admin - no change. It detects all of the drives except the Tivo one. Windows Disk Manager sees it as an uninitialized volume so I know the adapter is working and the drive does spin up. I've been blaming it on the WD software but I have not tried disabling my anti-virus so I will do that.
     
  11. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Don't use the Windows version of the WD software, burn yourself a bootable cd from the .iso on their website that boots you into somebody's version of DOS and runs it on that, or burn yourself a bootable copy of the Ultimate Boot CD--it's got the WD software and a whole bushel basket of other stuff that may come in handy sooner or later.
     
  12. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    I believe as long as you have WinXP SP3 or newer, it won't write anything to your drives. I have WinXP SP3 and went through a bunch of TiVo drive connections and nothing was ever overwritten.

    The windows WD Lifeguard utility should be able to recognize your drive even if it connected by USB. Although the SMART operations won't work over USB.

    BTW is there a reason you are using the WD Lifeguard utility rather than the Seagate Seatools utility (since I think you mentioned your drive is a Seagate in the first post)

    Sometimes if you use the eSATA connections the cable connections are too long and the drives don't get recognized.
     
  13. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC

    Good catch--so many people are using WD drives around here I'd forgotten that he or she said Seagate.

    The Ultimate Boot cd has Seagate's program as well as WD's (and some other brands as well).
     
  14. Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    Update:

    I replaced the caps in the power supply and, although it looks better, it behaves no differently. KS54 still tells me the internal drive is failing.

    I initially ran WD Lifeguard on the external drive (which is a WD drive) just because it was the first one I unhooked. This was before I knew about KS54 so I wasn't sure which drive to check first. Now that I know the internal Seagate is the suspect drive I just connected it to my PC, ran Seatools and it confirms the drive is bad.

    So I'm going to order a new WD 1TB for the internal drive, do a straight up copy using MFS Live and cross my fingers. I'm thinking of ordering the WD10EURX - is that a good choice or does anyone have other recommendations? At this point I want to stick with WD because this Seagate failure is the second I've had recently.
     
  15. ciper

    ciper New Member

    2,010
    0
    Nov 4, 2004
    In the future I suggest not to use kickstart 54 as its a waste of time and OFTEN passes drives which are failing.
    Connect the drive to your computer and run this tool http://gsmartcontrol.berlios.de/home/index.php/en/Home Its available for practically every OS, including windows, and supports any brand of drive so there's no reason for special manufacturer specific tools.

    Once you get the new drive consider something similar to what I am doing at this moment http://www.tivocommunity.com/tivo-vb/showthread.php?p=9852268#post9852268 (though you don't necessarily need to replace both drives, its good insurance since 1tb drives can be had for 59$ retail boxed these days)
     
  16. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Do you consider GSmartControl superior to using the appropriate manufacturer's own diagnostic software off of the Ultimate Boot CD (or downloaded as a bootable .iso from the manufacturer's own site)?
     
  17. Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    Update:

    I have both internal and external Tivo drives hooked up to my PC and am doing a modified full backup with DvrBARS. It has given me a couple of read errors but seems to continue through them and is still backing up. Assuming it is able to finish and I am able to restore the Drive A VHD to a new physical drive A what should I expect as a result of the errors? Will it just be recordings that could be screwed or is it possible the system software will also be screwed?

    By the way I love the UI of DvrBARS. Especially the familiar sounds.....

    Thanks!
     
  18. Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    Well it's reached about 80% into the backup and now it churns for a while, gives me a read error repeat repeat but the status bar never moves forward.

    Am I done? Is it hopeless? If so then what do I need to do? Get a fresh image and restore from that and start over with my season passes, etc.?
     
  19. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    I don't know how DvrBARS reacts to errors, but dd_rescue has an option to skip the errors and just fill them in with zeros so the block addresses are preserved.

    If your errors are sitting in free space or space occupied by a show, then you should be able to recover everything, possibly with a kickstart 57 (but only perform KS57 on the new drive, not the old one, or you'll just get stuck in a GSOD loop)
     
  20. Muad'Dib

    Muad'Dib New Member

    34
    0
    Apr 26, 2008
    Aurora, CO
    Thanks. I cancelled the DvrBARS backup after it stalled for about 4 hours on a particular read error and couldn't get past it.

    I'm now booting into MFSLive CD and it isn't recognizing any of the drives. fdisk -l shows nothing and I can't get mfsinfo on any drives. I am not a linux guy so I'm not sure what I'm doing wrong.

    Old failing drive and new drive are both connected directly to mobo via SATA.

    And I was really hoping to have this back together today.....
     

Share This Page