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TiVo HD Comcast CableCard issue

Discussion in 'TiVo Help Center' started by themango, Jun 15, 2010.

  1. themango

    themango Member

    865
    0
    Jan 30, 2002
    West Palm...
    Have a TiVo HD with a multi-stream cable card from Comcast.

    Prior to Sunday, everything was fine.

    On Sunday I called Comcast to add HBO to my cable lineup. Works fine on TV upstairs, not so on TiVo. I "add" the channels to my lineup through setup menu (so they show in the guide) and restart the TiVo.

    HBO works after restart, but on Monday, I realize that some of my other HD channels are not coming in. Locals are fine, HBO is fine, but every other HD channel is a black screen, no sound. Again, everything is fine upstairs.

    I called Comcast, they had me restart again (I'd already done this a few times). Still no joy. The rep schedules me for a tech to come out.

    I refuse to believe there's nothing more they can do...send some sort of signal to the cable card or something...

    Does anyone have any suggestions about what I can do to get this working? I don't want to break it more than it already is :-(
     
  2. Bort13

    Bort13 TiVo Junkie

    41
    0
    May 28, 2002
    Chicago, IL USA
    There's a whole thread about Comcast CableCARD issues:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=316310

    Tivo troubleshooting document:
    http://support.tivo.com/app/answers/detail/a_id/137#Troubleshootingactivationandmissingchannelissues

    This should help you isolate the problem. Some quick info: there are three values in Conditional Access that matter a lot: Con: should be yes (card is configured), Auth: should be S or possibly FWK (card is authorized by the cable company), and Val: should be V and not ? (the card is paired with your unit). I have the first two but not the last one. You have to badger Comcast techs, who will keep throwing you into a "let's compare pairing values" script that culminates in a tech to be sent out. You have to get them to send the proper "hit" to authorize your card.

    I now have channels, but I still have Val: ?, meaning I'm not paired up with Comcast systems. I can't get them to resolve it, and I can get a replacement but I have working channels right now. If you have a Comcast depot nearby, you can go to them and try to get a replacement. It's tough to want to replace it and get one that's possibly worse, but that's what I should do. A tech will replace cards until he finds one that works, so it might be better since he'll have a few of 'em.
     
  3. sfo2010

    sfo2010 New Member

    1
    0
    Jun 20, 2010
    Thank you, I started going through the 200+ page thread. I had comcast here for about 5 hours trying to get a Motorola M-Card working in my premiere XL and they basically left saying it could take hours to get all channels.

    Here I am another 5 hours later without all my channels and it is pretty random, e.g. 1-2 channels missing in each tier.

    The "Val:" field is showing ? not V.

    So is there any chance of this working without another visit by Comcast?
     
  4. Bort13

    Bort13 TiVo Junkie

    41
    0
    May 28, 2002
    Chicago, IL USA
  5. HotTub

    HotTub New Member

    3
    0
    Jul 7, 2003
    I have had a Premiere XL for three weeks and Comcast still has not been able to give me all the channels I am paying for. About twenty of the channels say "I am not authorized to receive the channel" and the other five just give me a black screen. I have had Comcast out here so many times I'm thinking about starting to charge them rent. They say it is a channel frequency problem that they are working on and TIVO says it's a pairing problem. Comcast is crediting my account $10 a month on the missing channels while they supposedly work on the problem. I'm only paying $9.95 for the 105 channel package. (100 to 205) so I am still ahead of the game. The only channels I would probably watch if they were working would be the Encore channels. None of those are working. Of course wouldn't you know all the Mexican channels work perfect.

    I gave up working with Comcast. Every tech they sent out here had no idea what a TIVO was. I ended up plugging the "M" card into the back of the TIVO for the Tech and they charged me a $30 installation fee to do it for him.
     

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