1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tivo has crossed my line...

Discussion in 'TiVo Coffee House - TiVo Discussion' started by destek, May 12, 2009.

  1. May 12, 2009 #61 of 293
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,529
    184
    Apr 17, 2000
    Nevada
    OK, what does that have to do with ads? You think putting ads all over the UI is going to get more people to pay more money? I don't. If anything it's going to scare customers away and make those who remain want to pay less money.

    Dan
     
  2. May 12, 2009 #62 of 293
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,529
    184
    Apr 17, 2000
    Nevada
    If TiVo Search is any indication of what an updated UI is going to look like then I think there are going to be ads in that top bar where they currently put pictures of related programs.

    Dan
     
  3. May 12, 2009 #63 of 293
    Adam1115

    Adam1115 20,000!!! TCF Club

    27,666
    42
    Dec 15, 2003
    Denver ish
    Do we really need another thread about this?
     
  4. May 12, 2009 #64 of 293
    RoyK

    RoyK New Member

    2,935
    1
    Oct 22, 2004
    SW VA
    By what measure is TiVo top dog now? Certainly not profitablilty nor number of units deployed...
     
  5. May 12, 2009 #65 of 293
    samo

    samo New Member

    1,793
    0
    Oct 7, 1999
    Littleton,...
    People are ditching TiVo subs. Of course we don't know what a major reason is, but one can speculate that ads are at least one of the factors why Tivo is losing net subscribers.
    There is also no evidence (at least on TiVo SEC filings) that TiVo makes any money on ads. Even if they do, it is peanuts because 1.5 million subs (impressions) is not enough to get material income from the ad sales.
    The only real reason TiVo added ads is Wall Street hype. TiVo has been running on hype since day 1. But by now they just out of ideas on how to tell shareholders about the brighter future. They lose subs, they lose money, there is more competition, Dish is coming up with VIP922 equivalent for cable, and the only path to future profitability they could come up with was to tell shareholders that they will be selling ads.
    As Bicker said, perhaps there isn't any business model that could make TiVo profitable, but to stay afloat they have to come up with some hype. They can't tell Wall Street that they not going to be profitable ever.
     
  6. May 12, 2009 #66 of 293
    Joe01880

    Joe01880 I love my TiVo

    674
    2
    Feb 8, 2009
    Boston
    Your not a Die Hard TiVo fan being your a member of the TiVo community website?

    I had TiVo when DirecTV first came out with it, when i cancelled DirecTV i missed the TiVo aspects of it. Years later i have returned to TiVo because i want the reliablility and function i missed. To my suprise the TiVO HD is greatly improved over what i was use to and missed and its a far site better then FiOS DVR's. Sure these ads may be annoying to some but if one is SO lazy as to not push the soft and easy to reach with a little motion of your thumb down arrow maybe TV isnt your thing.

    Whats she going to say, she coluld care less?
     
  7. May 12, 2009 #67 of 293
    fred2

    fred2 New Member

    509
    0
    Jan 20, 2006
    But I am one who is now much less inclined to recommend Tivo to friends who want recording devices both to record shows but also to reduce the commercial load. Now Tivo has added their own style. And like Late Night Movie channels, the commercials are tacky - that "band" or whatever the heck, it really irritating.

    Friends had already been disinclined because of the additional costs monthly but I suggested Lifetime could fix that. But they also asked about commercials. Now my response will be different.

    Does anyone know if that posted email address is a good one for complaints. I don't want to send an email and get on some spam list.
     
  8. May 12, 2009 #68 of 293
    Gavroche

    Gavroche New Member

    398
    0
    May 26, 2007
    State of...
    I'd actually be cool with even MORE ads on my Tivo if it also meant that the subscription prices could come down. Unfortunately the trends appears to be more ads and higher prices.
     
  9. May 12, 2009 #69 of 293
    fred2

    fred2 New Member

    509
    0
    Jan 20, 2006
    I for one am not interested in beta testing where tivo should place ads. They should not place ads on my viewing screen.
     
  10. May 12, 2009 #70 of 293
    dgf123

    dgf123 New Member

    42
    0
    Nov 29, 2008
    Springfield VA
    Hi David,

    Thank you for following up. I will provide your feedback to the appropriate teams, as it is good to hear the customer perspective.

    Best,

    Jessica

    -----Original Message-----

    Sent: Tuesday, April 28, 2009 6:07 PM
    To: Jessica Loebig
    Subject: RE: TiVo follow up

    Tivo should give out an e-mail address so their customers can tell them how they feel about new "features" such as the "more info" pop up. All over the Internet people are getting disgusted with tivo and this pop up. Why can't the customer just turn it off? This is so anoying to many people and when I called customer service about it they say that there are more adds coming and I should get used to it! I wont be loyal to tivo any longer!


    On Tue, Apr 28, 2009 at 9:00 PM , Jessica Loebig wrote:

    Hi David,

    I received your below testimonial, and am sorry to hear your feelings
    of TiVo customer care. I want to also see if there was any additional
    follow up I could provide as we would like to get more insight on the
    issues that caused you to feel this way? I am glad to set up a call as
    needed to discuss.

    It is always good for us to hear feedback from customers as we are
    constantly working to improve the TiVo experience be it customer
    service or product related.

    Again, please feel free to contact me if you have any additional
    requests.

    Best Regards,

    Jessica Loebig
    Public Relations Coordinator
    TiVo Inc.


    My tivo

    "My TiVo used to be a great machine. Now every time I press the pause
    button I see more info and I say out loud TIVO SUCKS! and every time I
    get the chance to tell some one about TiVo I am happy to tell them to
    go with MOXI because TIVO DOES NOT CARE ABOUT THEIR CUSTOMERS!
     
  11. May 12, 2009 #71 of 293
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    That was the feedback you sent them?! Very mature and proper sounding there chief, I'm sure they'll get right on that.

    You do realize that both her responses were likely canned, and simply done to get you to go away.
     
  12. May 12, 2009 #72 of 293
    jim _h

    jim _h New Member

    69
    0
    Nov 25, 2006
    I agree with the posters who found that these new ads have crossed a line. It's something about the placement, the way they're interleaved with the menu selections relating to what you're actually doing - you feel violated because you can't avoid looking at them and reading them.

    This is a very bad idea. I found it instantly changed my feelings about Tivo. Immediately I started thinking about the monthly fee, and whether it's time to look at alternatives again. When I find myself paying to have ads sprayed in my face, I feel like a chump.
     
  13. May 12, 2009 #73 of 293
    orangeboy

    orangeboy yes, I AM orangeboy!

    4,083
    0
    Apr 19, 2004
    East Moline, IL
    Removing the three words "you feel violated" completely changes the message I think you intended:

    Using such words will probably not help the cause of getting the ads removed. Advertisers (and Tivo) are probably thinking "mission accomplished!" :eek:
     
  14. May 12, 2009 #74 of 293
    destek

    destek New Member

    89
    0
    Jan 15, 2001
    Madison,...
    To all those advising "ignore it" I say you are clueless!
    The reason they placed the ad where they did is because people are ignoring them elsewhere. If you ignore the whisper they will talk. If you ignore the talk they will shout. If you ignore the shout they will hit you. If you ignore....
    This feels like desperation because TIVO is not a stupid company and they have to know people dislike these ad placements. They have clearly and actively chosen to spend a sizable chunk of good-will-capital in order to get something in return. It remains to be seen what that "something" is. Is it continued investment from people who are seeing them try new ways to raise revenue? Is it that they actually can make millions by charging for the ads? Is it just a suffocating enterprise bouncing around gasping for air?
    If TIVO is goinng to succeed - it's time to say "thanks for all the fish" - leave the planet and let someone right-size the company.
    Ads on the radio, tv, billboards, and on web sites are not analogous to the ads now on TIVO. Radio is free, TV is free, billboards are on real-estate I did not pay for. If Microsoft made me look at an ad every time I opened Excel, or Word it would be what TIVO is doing here.
    OK - I think TIVO was doing OK with the ads - they were getting a little intrusive but I was willing to tarry on. As I said originally though - this new ad placement crosses a line and they have begun to punish me for ignoring the ads in the more subtle places. Why? It's ironic that TIVO is part of the generation of Ad-Killers that took an opportunistic role in consumers desire to skip ads. This happened not that long after the National Association of Broadcasters abandoned their guidelines limiting the number of ads in a 30 minute timeslot. TIVO now finds themselves having to rely on a business model that's actually contrary to the idea from which they were conceived. Perhaps some clever sole will invent a device that removes ads from TIVO. Eventually though they will likely have to use ads to support this new service...

    Des
     
  15. May 12, 2009 #75 of 293
    destek

    destek New Member

    89
    0
    Jan 15, 2001
    Madison,...
    Yes we do.
     
  16. May 12, 2009 #76 of 293
    Adam1115

    Adam1115 20,000!!! TCF Club

    27,666
    42
    Dec 15, 2003
    Denver ish
    SO cancel, you don't need to make it your lifes mission to convince everyone on the Internet

    Yes, because the other half dozen threads didn't convince everyone they were wrong, this one is SURE to work!
     
  17. May 12, 2009 #77 of 293
    dgf123

    dgf123 New Member

    42
    0
    Nov 29, 2008
    Springfield VA
    I have turned down two seperate invites to do tivo beta testing and I have had numerous contacts with tivo about many different subjects. Jessicas response was just that her response. I don't see any one else from tivo giving anyone their email and wanting to set up phone conversations to discuss problems. I have given the original poster and the others who have a problem with tivos ads a valid tivo email to voice thier concerns to.
     
  18. May 12, 2009 #78 of 293
    lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    I would be thrilled to pay it, but only on one condition: TiVo signs a contract with every advertiser requiring them to reduce the cost of any items purchased by me by a prorate based upon TiVo refunding them the cost of my subscription.

    <cough>

    Of course, such a solution is ridiculously unworkable. I would vastly prefer they simply raise their rates. There is no such thing as a free lunch, and it's going to cost me one way or another. I prefer to pay up-front. It's probably cheaper in the long run, but even if not, I absolutely detest hidden costs.
     
  19. May 12, 2009 #79 of 293
    lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    In gawd's name WHY!!!??? Are you of the totally moronic notion it would somehow cost you less? Guess again. It probably costs you more. 'As likely as not, much, much more. Unless you never buy anything, ever, it certainly isn't going to save you anything.
     
  20. May 12, 2009 #80 of 293
    destek

    destek New Member

    89
    0
    Jan 15, 2001
    Madison,...
    No - I will complain. If you don't want to listen then - well, you can take the advice to ignore it. I want TIVO to change this. I refuse to be French and surrender to the absurd.
     

Share This Page