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TiVo Fall 2007 Update Apparently Breaks TivoToGo/Toast on the Mac

Discussion in 'TiVo Home Media Features & TiVoToGo' started by Sluggo042, Oct 7, 2007.

  1. Oct 7, 2007 #1 of 378
    Sluggo042

    Sluggo042 New Member

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    Oct 6, 2007
    I'm reposting something here that I've already posted to the Tivo and Roxio support forums. But since this community seems to have a much bigger audience than either of those places, I thought I'd restate it here in the hopes of raising the visibility of this problem.

    I received the Tivo Fall 2007 Update several days ago. Since that time, I have not been able to create DVDs from shows transferred to my Mac via the TiVo Transfer component of Roxio Toast. Program files still transfer to the Mac, although when viewed in the TiVo Transfer Library Window, the Title is garbled (the Title column shows what I believe is the unparsed file name rather than the actual show title), and no information appears in the Episode, Duration, and Channel columns.

    When the "Toast It" command is invoked, Toast launches, and shows the Encoding window, but the process stalls at that point, and the progress bar shows no further progress. It sticks at 0% or 1% progress.

    Nothing has changed in my Roxio installation. This problem began the day I received notice that my TiVo has been updated. I strongly suspect that TiVo has modified the file format in some fashion that Toast no longer can decode. Other posts I've read indicate that TiVo is preparing some sort of new TivoToGo service for Series 3 boxes which required a change to the format of the file metadata associated with program files. I sounds to me like this metadata change is not being handled gracefully by TivoToGo or Toast.

    I do not believe this to be an isolated incident - there are others on the Roxio boards reporting this problem.

    Tivo Series 2 via wireless network
    Macintosh running OS X 10.4.9, and Toast 8.0.1

    Doug G.
     
  2. Oct 7, 2007 #2 of 378
    djliquidice

    djliquidice New Member

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    Dec 4, 2002
    i've updated to the latest toast and this doe snot fix it. i ahve 8.0.1x and this is still a problem.
     
  3. Oct 7, 2007 #3 of 378
    Peel

    Peel New Member

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    Jul 12, 2004
    Seattle
    Is this just happening to recordings made by TiVo after the update, or older (8.x) recordings also? If it's just new recordings it sounds like it would be a format change, but if it's also affecting older recordings, then it seems to me that the transfer process itself is the culpret.
     
  4. Oct 7, 2007 #4 of 378
    Sluggo042

    Sluggo042 New Member

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    Oct 6, 2007
    It is happening to *any* recording *transferred* after the update, with no regard to when the recording was made.

    The transfer TiVo-to-Mac works, and the video data is still there - the file size is as big as one would expect it to be, and you can view the video with the Roxio Toast Video Player tool with no apparent problems. In fact, a fellow on one of the other boards I posted on this problem demonstrated that you could still use Toast to generate an MPEG-4 version of the file (though this coinversion loses a bit of quality) using custom settings. So, all the A/V information is still there.

    However, as displayed in the TiVo Transfer (TT) library pane, TT is not reading the file metadata properly. The Title Column shows the filename, rather than the parsed show title it displayed prior to the Update. Several columns (Episode, Duration, and Channel) show no information at all.

    This suggests to me that the video file is packaged in some sort of a wrapper containing the show metadata, and that the structure of this wrapper has changed, and that the data TT expects is no longer where it used to be. When you then try to actually burn the file to DVD via Roxio Toast, it tries to encode the file, but stalls out barely into the process. Again, presumably, the wrapper change is interfering with Toast's ability to access the video data payload of the file.
     
  5. Oct 8, 2007 #5 of 378
    bobconlon

    bobconlon New Member

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    May 9, 2007
    This just happened to me too. I went on vacation and came back to a tivo update. Now I can't transfer and convert any of the shows from the past week through toast.

    Has tivo responded to anyone's comments?
     
  6. Oct 8, 2007 #6 of 378
    Sluggo042

    Sluggo042 New Member

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    Oct 6, 2007
    Not to my knowledge. Though I started this thread, and its companions on the Roxio and Tivo board, late Friday hoping to consolodate the complaints about the problem. So, there's been no business hours since I threw the complaint out there. I'm kinda hoping Monday business hours will bring some sort of a response. Yeah, I'm a dreamer. :)

    I have had one scary thought though . . . what if Roxio was aware of this problem beforehand, but needs to wait until the Tiger OS release from Apple hits the street before they'll be able to come out with a fix to Toast? Then we'll be stuck with this for another month or so? Yeouch! I hasten to say this is purely me speaking, I have no evidence this is the case.

    Doug G.
     
  7. Oct 8, 2007 #7 of 378
    bobconlon

    bobconlon New Member

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    May 9, 2007
    So are most people able to still transfer the files to their computer?
    Mine won't even do that. It simply says it is waiting to transfer the files and stalls out there.
     
  8. Oct 8, 2007 #8 of 378
    djliquidice

    djliquidice New Member

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    Dec 4, 2002
    no issues xferring, just converting. Using both OS X 10.4.10 and XP (latest).

    this is sooooooooooooo frustrating. I'm over a day behind in processing already.
     
  9. Oct 8, 2007 #9 of 378
    patatrox

    patatrox New Member

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    Nov 30, 2006
    We are aware of the metadata issue, that will be fixed in an updater with a tentative release schedule pointing towards the end of this month. As another poster mentions, this will be the same update that fixes Leopard related issues, but failing when burning to DVD was not expected or something we've seen here.

    I'm going to check if my DVR has been updated yet and do some more testing tonight.

    Can anyone else confirm this is happening with all shows TRANSFERRED since the service update, including those that were recorded previous to this update?

    Thanks

    Patrick @ Roxio
     
  10. Oct 8, 2007 #10 of 378
    patatrox

    patatrox New Member

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    Nov 30, 2006
    I can assure you this is not the case, we were working very closely with TiVo and were aware of the meta-data issues (mentioned above), but we may need a few more details about the burning issue from those in this thread before we can resolve.

    Does saving to a disc image fail in the same way that burning to DVD fails?
     
  11. Oct 8, 2007 #11 of 378
    Sluggo042

    Sluggo042 New Member

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    Oct 6, 2007
    Thank you for addressing my fears Re: Tiger. If you need more examples of people encountering this bug, you may want to check out the thread on this subject on the Roxio Support board, as there are several people there reporting this problem.

    (Whoops, I tried to put a link for you to the Roxio thread, but this site won't let me post links because I'm a new member with insufficient posts. You'll have to get to the Roxio Support Forum on your own, and then look up showtopic=28792. Sorry about that!)


    Yes, saving to disc image fails in the same fashion. In fact, that's where I encountered this bug, as I usually create images rather than burning so that I can later edit the resulting video files.

    Once you hit the Burn button, Toast begins the encoding process, the burn setup window shrinks to the Encoding Progress window. The process then hangs indefinitely at 0% or 1% with no further progress. Though others have reported that the process is working sporadically for them, I've not had it work once since the TiVo Fall 2007 Update. Of course, once I discovered it was broken, I've not tried it many times since.

    Doug G.
     
  12. Oct 9, 2007 #12 of 378
    Sluggo042

    Sluggo042 New Member

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    Oct 6, 2007
    Patrick,

    Many, many thanks for responding. Half the frustration of hitting a bug like this is not knowing if it is going to be addressed, or when. Knowing that Roxio is on the case helps a great deal.

    I would be very happy to test any beta versions Roxio comes up with to see if they fix the bug. I'm a hardware test engineer, so I've some familiarity with systematic testing.


    To test your question, I selected a show on my TiVo recorded in July, transferred it to my Mac via TTG, and then tried to burn it in Toast. Same symptoms - the conversion hangs at 1%.

    Doug G.
     
  13. Oct 9, 2007 #13 of 378
    patatrox

    patatrox New Member

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    Nov 30, 2006
    I have my DVR updated and I'll post an update here tomorrow, I couldn't bear to restart the DVR halfway through Heroes and the rest of the new Monday night lineup. :)

    Thanks for the patience, we'll get this sorted out as soon as possible.
     
  14. Oct 9, 2007 #14 of 378
    Sluggo042

    Sluggo042 New Member

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    Oct 6, 2007
    Understood, I have shows like that myself. Though, sadly, it will be months before I'll have that concern with BSG. :)

    I'm sure everyone will be happy to hear any updates on progress you might be able to let us in on. Thanks!

    Doug G.
     
  15. Oct 9, 2007 #15 of 378
    shulcslt

    shulcslt New Member

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    Dec 22, 2001
    I've transferred several shows since the update - some I've been able to burn, some not. Not sure that all the successful burns were recorded before the update - I thought not, but wasn't too concerned when I did it.
     
  16. Oct 9, 2007 #16 of 378
    shulcslt

    shulcslt New Member

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    Dec 22, 2001
    Just transferred two shows from one of my TiVos. One from yesterday and one PRIOR to the update.
    Both encoded properly.

    Then tried transferring another show, from yesterday. That wouldn't encode.

    So, looks like SOME shows, post-update, WILL encode - others not.
     
  17. Oct 9, 2007 #17 of 378
    patatrox

    patatrox New Member

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    Nov 30, 2006
    I'm more of an Atlantis fan myself. :)
     
  18. Oct 9, 2007 #18 of 378
    patatrox

    patatrox New Member

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    Nov 30, 2006
    I've been able to replicate the problem now, thanks to the cast of Scrubs.

    I'll keep you updated as I find out more details .....
     
  19. Oct 9, 2007 #19 of 378
    shulcslt

    shulcslt New Member

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    Dec 22, 2001
    Thanks for your help.
     
  20. Oct 9, 2007 #20 of 378
    anniegreens

    anniegreens New Member

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    Feb 28, 2002
    Portland, OR
    I always know when I'm having any software issues that there is a good chance someone else is as well, and that I'll find an answer on a forum.

    Anyways, exporting to iPod/iPhone format also hangs at 0% infinitely for shows recorded both before and after the Fall 2007 update.

    Cheers to the hardworking programmers,
    Anne
     

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