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TiVo extended warranty (on lifetime hardware)?

Discussion in 'TiVo Roamio DVRs' started by ShoutingMan, Sep 11, 2013.

  1. Sep 22, 2013 #61 of 164
    jmpage2

    jmpage2 New Member

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    That's my feeling too. You can save that CSR transcript and hope that TiVo honors those prices for a refurb replacement down the road but it's not in writing as a guarantee, which IS the case with an extended warranty.

    I don't normally buy extended warranties, but on some items like cell phones (were damage is covered) or something like a TiVo that has a very high cost of replacement compared to the cost of the coverage it is something of a no brainer.
     
  2. Sep 22, 2013 #62 of 164
    lessd

    lessd Active Member

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    In the first 3 years TiVo will xfer the lifetime for the $149 price, the extra $199 lifetime xfer comes after 3 years for any TiVo exchange.
     
  3. Sep 22, 2013 #63 of 164
    socrplyr

    socrplyr Active Member

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  4. Sep 22, 2013 #64 of 164
    kbmb

    kbmb Active Member

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    Agreed....that's why I spent the $40 for the extended warranty. My wife and I will skip a dinner out to pay for it :p

    With Lifetime, I didn't want to take the chance of not having it follow the box. With the warranty, you not only get the replacement for free, but the lifetime will transfer to it.

    Now what no one at Tivo has been able to confirm is.....if I order another warranty on the replacement box (which they tell me I can do), and it fails again (within the 3 years), will they transfer the lifetime again. I've gotten mixed answers. Most however will say that if I end up having that much trouble....they'll work with me.

    -Kevin
     
  5. Sep 23, 2013 #65 of 164
    lessd

    lessd Active Member

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    TiVo does not to repair a 5 year old TiVo and xfer Lifetime for the $149 price, between a 3 and 5 year old TiVo they may work with you. YMMV
     
  6. Sep 28, 2013 #66 of 164
    NJguy

    NJguy New Member

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    After weighing options I happen to agree with this. After an online chat I found that if my Roamio becomes defective within 3 they will send a refurb for $149 and transfer the lifetime subscription to it. As someone else said, electronics are generally reliable so I'm going to take my chance and pass on the warranty.
     
  7. Sep 29, 2013 #67 of 164
    ShoutingMan

    ShoutingMan Member

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    That's interesting, since that's not what I was told by TiVo csr.
     
  8. Sep 30, 2013 #68 of 164
    NJguy

    NJguy New Member

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    Sep 10, 2013
    I have the online chat as my backup. Do the online chat and then save it. It goes into your account too but I would also save it just in case as I don't know if those stay in my account with TiVo forever since I'm new to this.
     
  9. Oct 18, 2013 #69 of 164
    tooslo

    tooslo New Member

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    Do I have to buy my Roamio directly from Tivo to sign up for the extended warranty? I was going to buy from Amazon and wanted to make sure I could still get the $40 warranty.
     
  10. Oct 18, 2013 #70 of 164
    aaronwt

    aaronwt UHD Addict

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    You can still get the TiVo extended warranty even if you buy the TiVo from an online or Brick and mortar store.
     
  11. Dec 4, 2013 #71 of 164
    siratfus

    siratfus New Member

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    Oct 3, 2008
    How does tivo deal with you swapping out hard drives? Lets say you do have their extended warranty, but you don't want that "1 time use" to be used. You know it's a hard drive issue and you replace it yourself. The tivo functions fine, then down the road, it really fails and this time it's not because of hard drive. You decide to execute your "1 time use" warranty. When tivo opens it up and realize you swapped hard drives, will they void the extended warranty?
     
  12. Dec 4, 2013 #72 of 164
    lessd

    lessd Active Member

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    Most people put the original hard drive back in and normally TiVo does not check, but if they do the hard drive check you could have a problem, I have nor heard of any problems in this area.
     
  13. Dec 5, 2013 #73 of 164
    pautler

    pautler Member

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    As a general rule I never buy extended warranties, and instead use all of the money that I save to "self insure" against possible failures.

    With that being said, I DID make an exception to my own rule and I purchased the TiVo warranty. I have a Roamio basic and two minis, with lifetime service subscriptions on all of them.

    I figured my "break even" point with the hardware and lifetime service was approximatley 23 months (as opposed to paying the monthly service fee). With the warranty added on my break even point became 29 months. The warranty gives me piece of mind that I don't have to worry about any system failures until after I get well past my break even point. That's how I justified it.

    As others have said, the warranty cost on the Roamio itself seems quite reasonable, but the warranty cost on the minis seems too high. I bought the warranty on 1 mini, but not the other one. With my luck, it will be the one without the extra warranty that will have a problem. LOL :)

    -Joe
     
  14. Dec 18, 2013 #74 of 164
    tamathat

    tamathat New Member

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    I have a premier that failed to boot this weekend after I changed out the tuning adapter (seemingly unrelated but Tivo CSR believes caused the issue). Fingers crossed it comes back from the dead.. but great point on the coax surge, i totally forgot to do that.. I'm going to surge protect is at the wall instead of at the tivo because it has a y adapter and supplies my cable modem too.
     
  15. Dec 18, 2013 #75 of 164
    chicagobrownblue

    chicagobrownblue Active Member

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    So I never did put a coax filter on my Premiere. The power went out last week and when it came back on my Premiere was fried. Fortunately for the TCF thread on Best Buy price match with Amazon and $50 Best Buy gift certificate I now own a Roamio basic.

    I've been cursed recently. My initial install of the Roamio went fine but I was missing a lot of channels. I started guided setup from scratch the next day only to have it fail repeatedly. Turns out TiVo was having an issue with their system. Once this was resolved, I chose the right channel lineup and all is well.

    The Roamio is on a coax filter now.
     
  16. Dec 19, 2013 #76 of 164
    lessd

    lessd Active Member

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    What coax filter are you using ?
     
  17. Dec 19, 2013 #77 of 164
    chicagobrownblue

    chicagobrownblue Active Member

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    May 29, 2008
    Chicago, IL
  18. Dec 19, 2013 #78 of 164
    lessd

    lessd Active Member

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  19. Dec 19, 2013 #79 of 164
    Elgato54

    Elgato54 New Member

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    I am ready to buy a warranty.
    Tivo or Squaretrade?

    Does Weaknees sell them?
     
  20. Dec 21, 2013 #80 of 164
    ltxi

    ltxi New Member

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