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TiVo extended warranty (on lifetime hardware)?

Discussion in 'TiVo Roamio DVRs' started by ShoutingMan, Sep 11, 2013.

  1. Sep 14, 2013 #41 of 164
    lessd

    lessd Active Member

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    The insurance has about a 80% profit, so with 1000 people using the insurance the co takes in about $40,000 and pays out about $8000, but the trick is that the only real cost to TiVo to replace a customers TiVo is the hardware cost, the xfer of Lifetime will cost TiVo nothing, but would cost you $399, so in this case $40 is most likely ok for 3 years of insurance, if you are not upgrading your TiVo.. That may be the rub for many on this forum, it is for me, that why I don't purchase the insurance.
     
  2. Sep 15, 2013 #42 of 164
    slowbiscuit

    slowbiscuit FUBAR

    3,501
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    Sep 19, 2006
    In the ATL
    Yep that's an important point - if you buy the extended warranty on a Basic or Plus, you better not drop a bigger drive in it.
     
  3. Sep 15, 2013 #43 of 164
    kbmb

    kbmb Active Member

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    NH
    If you plan to replace the hard drive yourself.....keep in mind that if that fails, TiVo likely won't cover it. I'd keep my original drive around anyway just in case. Not sure you'd want to waste the warranty replacement on a failed drive (if you upgraded) anyway.

    I see the TiVo warranty as a pretty decent deal covering the basic hardware. Failures happen....and if it's a hardware failure (not drive related)....it will definitely pay off. It's basically like any other insurance....only thing it's good for is IF there is a failure.

    My biggest thing is the lifetime transfer for free to the replaced device. Had to make 2 calls a 1 chat with Tivo to get a straight answer. Basically, if you have a lifetime unit, and the extended warranty, if you need a replacement......they will transfer that warranty for free within that 3 year period to the new unit.

    The replacement unit doesn't continue the extended warranty.....but Tivo told me you can buy another policy for the replacement....but if that one fails under the warranty you cannot transfer the lifetime sub again. At that point they will likely charge something like the $199 fee.

    I just got a Roamio Plus and I think I'm going to get the $399 lifetime and the $40 extended warranty. This is replacing a Tivo HD that we've had for 8 years.....we've paid over $1200 in monthly fees for that.....so $399 is almost a no brainer considering we keep the Tivo for so long.

    -Kevin
     
  4. Sep 15, 2013 #44 of 164
    ShoutingMan

    ShoutingMan Member

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    Jan 6, 2008
    I don't plan to replace the hard drive. The 1 TB is plenty for me for a while.

    I called TiVo to get details and buy the warranty. However, they said they're having very long wait times due to the weather. I hung up, and will call back this week.
     
  5. Sep 16, 2013 #45 of 164
    aaronwt

    aaronwt UHD Addict

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    Northern...
    You should be able to add the extended warranty online, without having to call them.
     
  6. Sep 16, 2013 #46 of 164
    kbmb

    kbmb Active Member

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    NH
    You can during the initial activation. Once it's activated, they force you to call.

    -Kevin
     
  7. Sep 16, 2013 #47 of 164
    lessd

    lessd Active Member

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    The link for the warranty is on your account screen for about 90 days after activation, you do not have to call!!
     
  8. Sep 16, 2013 #48 of 164
    kbmb

    kbmb Active Member

    1,286
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    Jun 22, 2004
    NH
    Not mine. My link said Get Extended Warranty right under the DVR name that popped up window that told me to call (which I did).

    Maybe everybody's is different.

    -Kevin
     
  9. Sep 16, 2013 #49 of 164
    aaronwt

    aaronwt UHD Addict

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    Northern...
    That's what I thought since I had been seeing the link for the extended warranty, next to my Roamio Pro on my account page, since a few days after I activated it.

    But I just clicked on it and it then says that I need to call to add the warranty. Which really makes no sense. They should have it setup so no human interaction is involved. Especially since when you call you will have to wait for a CSR.

    They let you activate a box online and subscribe to the TiVo service. So you would think they would be able to let you add the warranty to the TiVo online as well.
     
  10. Sep 16, 2013 #50 of 164
    innocentfreak

    innocentfreak Active Member

    8,950
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    Aug 25, 2001
    Florida
    Ordered my warranty online and it shows fine for me. Maybe there was a problem with your card when they tried to run it.

    On my Mini it says I would need to call so maybe they changed it so you have to call after activation.
     
  11. Sep 17, 2013 #51 of 164
    lessd

    lessd Active Member

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    CT
    Just checked my link and it did say to call, so I guess the way you get this warranty has changed for some of us.
     
  12. Sep 17, 2013 #52 of 164
    ShoutingMan

    ShoutingMan Member

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    Jan 6, 2008
    Can't do it online. The details page doesn't give cost or duration, and requires me to call to purchase. Annoying, but that's how TiVo is doing it.
     
  13. Sep 17, 2013 #53 of 164
    ShoutingMan

    ShoutingMan Member

    291
    1
    Jan 6, 2008
    Roamio & Mini
    Cost: $30 / 2015, $40 / 2016 from purchase date
    Parts & Labor: none within warranty
    Cost to transfer Lifetime: no within warranty
    Cost to transfer Lifetime without Extended: some fee
    Lifetime lost if purchase price refunded?


    I bought the 3 yr for the Roamio (ok deal) and 2 yr for Mini (not so good deal, but I'm on the phone spending money)
     
  14. Sep 17, 2013 #54 of 164
    whm

    whm New Member

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    Actually you do have to call. When I clicked the link it just puts up a box with the phone number.
     
  15. Sep 17, 2013 #55 of 164
    aaronwt

    aaronwt UHD Addict

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    The extended warranty at BestBuy is a better deal for the Mini. For only $20 you can get a 4 year warranty on the Mini from Best Buy. $14 gets you a two year warranty.
     
  16. Sep 18, 2013 #56 of 164
    danjw1

    danjw1 New Member

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    Sep 13, 2005
    Does anyone know if the accept Square Trade warranties for transfer of lifetime?
     
  17. Sep 18, 2013 #57 of 164
    aaronwt

    aaronwt UHD Addict

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    When I added lifetime service to my replacement Roamio Pro today online, it gave me the option to add a 2 or 3 year extended warranty. So I guess you can only do it online when you do the initial activation. Since with the other Pro it said I needed to call.

    I just started setting up the replacement but I wanted it to already have service when I plugged it in so hopefully there aren't issues. AT least it did boot up fine and is installing the initial update.
     
  18. Sep 21, 2013 #58 of 164
    NJguy

    NJguy New Member

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    Sep 10, 2013
    After weighing options I happen to agree with this. After an online chat I found that if my Roamio becomes defective within 3 they will send a refurb for $149 and transfer the lifetime subscription to it. As someone else said, electronics are generally reliable so I'm going to take my chance and pass on the warranty.
     
  19. Sep 21, 2013 #59 of 164
    ShoutingMan

    ShoutingMan Member

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    Jan 6, 2008
    There's also the cost of transferring Lifetime Service.

    Extended warranties are not good deals, by the basic economics. But this one felt appealing to me.
     
  20. Sep 22, 2013 #60 of 164
    socrplyr

    socrplyr Active Member

    1,076
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    Jul 19, 2006
    In the past, the transfer cost has been $199, so that makes $348 for the "repair." There is NO guarantee that Tivo will continue to honor such a program either. I am not directly arguing for the warranty, but I thought that your post was misleading since it didn't quote the cost associated.
     

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