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TiVo extended warranty (on lifetime hardware)?

Discussion in 'TiVo Roamio DVRs' started by ShoutingMan, Sep 11, 2013.

  1. Sep 13, 2013 #21 of 164
    slowbiscuit

    slowbiscuit FUBAR

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    Doesn't make it different, just increases the potential cost in case of failure.
     
  2. Sep 13, 2013 #22 of 164
    jrtroo

    jrtroo Chill- its just TV

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    And for a Roamio, the most likely cost of failure is significantly less than prior boxes. The mostly likely problem is solved with just the cost of a hard drive, and with minimal effort to boot!
     
  3. Sep 13, 2013 #23 of 164
    atmuscarella

    atmuscarella Well-Known Member

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    Right with lifetime you have to consider the total cost not just the hardware costs. 5 years ago I paid $2,200 for a new TV with only a 1 year warranty and did not buy insurance not sure why I would buy insurance on a $600 (what my Roamio cost) DVR. I also just bought a $900+ AV receiver (which I am sure is going to fail soon :() and didn't buy any insurance for that either.

    But my take is everyone needs to go to their own comfort level, if buying insurance on electronic devices makes you feel better than by all means do it. Just reducing someones stress level might be worth the cost of it.
     
  4. Sep 13, 2013 #24 of 164
    chicagobrownblue

    chicagobrownblue Well-Known Member

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    This should be covered by the warranty. Or by a credit card extended warranty. Register the product just in case there is a special, unannounced extended warranty.
     
  5. Sep 13, 2013 #25 of 164
    atmuscarella

    atmuscarella Well-Known Member

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    Yes it is a Denon that has a 3 year warranty, the unit is only 40 days old and started having problems right after the time period I could return it to the vendor I bought it from. Denon has not been willing to replace it yet because the problems are intermittent (unit blows it's internal breaker often but sometimes will run for several hours before it happens). The problem is getting worse so I assume at some point the unit will fail and then I will have to deal with them repairing it instead of replacing it :mad:.
     
  6. Sep 13, 2013 #26 of 164
    chicagobrownblue

    chicagobrownblue Well-Known Member

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    I think this is a good idea too. It is almost like you are pre-paying shipping for a defective unit. I normally don't buy extended warranties either, but I would probably buy this one.

    Regardless, put the Roamie on a good surge suppressor, I think my TiVo Premiere was fried out by some residual lighting in the cable system I am on. It was dead and TiVo had no suggestions. I unplugged it for a day and then it came back from the dead. It is now on a surge suppressor but I still have not routed the coax from the wall through the surge suppressor to the TiVo. My bad.
     
  7. Sep 13, 2013 #27 of 164
    chicagobrownblue

    chicagobrownblue Well-Known Member

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    $39/$149 = 0.2617

    So, if the probability of the OP's Roamio having a failure covered by the extended warranty is greater than 26.17%, it is a good deal. If the probability is less than 26.17% then it is not a good deal. I don't think 26.17% of all Roamios will fail, but that is a population statistic and may not apply to the specific model that the OP receives.

    TiVo is a business that is focused on making money. I don't think the $39 is as unreasonable a price as you think it is.

    Based on other Roamio comments, I'll probably switch to paying my TiVo subscription month-by-month so that in case my Premiere fails, I can just buy a Roamio.
     
  8. Sep 13, 2013 #28 of 164
    jmpage2

    jmpage2 Active Member

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    What you want is an inline coax suppressor with a ceramic fuse. Put it inline at the coax ingress point of your residence and everything is covered in one place. They are about $20 shipped and highly worth it as coax is a common entry point for electrical surges.
     
  9. Sep 13, 2013 #29 of 164
    jrtroo

    jrtroo Chill- its just TV

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    That is a percentage, not a probability.

    Anyhow, how much do folks get charged for other insurance policies? At $40/$1000, a $200,000 house would be $8000 a year. Or, considering this is a 36 month service (right?), that would be $2666 a year. Still a crazy high rate.
     
  10. Sep 13, 2013 #30 of 164
    chicagobrownblue

    chicagobrownblue Well-Known Member

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    It is the break even probability for the risk neutral point:

    You compare the probability to get the expected result. If there is a 26.17% chance of failure the expected cost is 0.2617 * $149 = $39. Do I have to do all the stoichastic math for you ;)?

    Then the OP evaluates whether or not the probability that his Roamio will break is greater than 26.17% or not.

    This is like in Vegas where the house has odds better than the gambler. In this case TiVo is the house and is assuming that the Roamios as a population will have a much lower failure rate than 26.17%, so TiVo should make money on the deal.

    The OP, however, does not have a population of Roamios, just one or a few. His probability could be much different due to bad parts in a batch, bad assembly technique, bad QA/QC, ...

    We disagree.

    Call up the company that insures your house and ask how much they will charge to insure your Roamio? Silly comparison.
     
  11. Sep 13, 2013 #31 of 164
    chicagobrownblue

    chicagobrownblue Well-Known Member

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    Wow, thanks!
     
  12. Sep 13, 2013 #32 of 164
    socrplyr

    socrplyr Active Member

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    I am not sure if those are comparable. Homeowners insurance covers an extremely low risk item. It also has a significant deductible.

    You may disagree with the value proposition, but here it is much better than many other warranty options on electronics. It is up to the purchaser if they see value or not.
     
  13. Sep 13, 2013 #33 of 164
    jrtroo

    jrtroo Chill- its just TV

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    I need to get into the electronic insurance business! :)

    To each their own.
     
  14. Sep 13, 2013 #34 of 164
    skid71

    skid71 Member

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    jmpage2,
    Can you provide an online retailer or link for this particular device if it's no bother?

    I would place this device before the coax goes into the splitter? (the splitter is housed in a box on the side of my home) Now that I think of it, that's where the POE filter is installed. Where exactly would I install the inline coax suppressor?

    Thank you for your help. I hate/love electricity.

    Skid
     
  15. Sep 13, 2013 #35 of 164
    Goober96

    Goober96 New Member

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    I would like one with MoCA POE filter built in. I found one on Soontai's website but I can't figure out how to order from them. :) Anyone know how to get these? I searched EBay and Amazon with no luck.

    http://www.soontai.com/MoCA-PoE-h.htm
     
  16. Sep 13, 2013 #36 of 164
    jmpage2

    jmpage2 Active Member

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    I have this one;

    http://www.apc.com/resource/include/techspec_index.cfm?base_sku=pv

    Looks like it isn't available now. You can find similar ones on Amazon just do a search. It goes before the moca filter so that its the first inline to your residence.
     
  17. Sep 13, 2013 #37 of 164
    NoVa

    NoVa Member

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    You would put the coax surge protector in that box where the cable entering your house ias housed. I would put the MOCA filter inside your house .
     
  18. Sep 13, 2013 #38 of 164
    donnoh

    donnoh Member

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  19. Sep 14, 2013 #39 of 164
    ShoutingMan

    ShoutingMan Member

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    I'm a little irrational on this one :) But I lean towards the extended warranty. It's something to do with the lifetime service vs ongoing monthly fees.

    I need to call TiVo to get more info. Their website doesn't give the cost or expiration date of extended warranties. One thing I note: it should be free to transfer Lifetime Service to a new Tivo replaced within the 1-yr limited warranty (though I have to pay repair costs I infer).

    http://support.tivo.com/app/answers/detail/a_id/20/related/1
    Product Lifetime Service is valid only for the life of the TiVo DVR for which it was originally purchased and can be transferred to another DVR only in one of the following situations:

    * You activated the TiVo DVR with Product Lifetime Service less than 30 days ago.
    * The TiVo DVR was exchanged under warranty, either through the retailer or the manufacturer. (Proof of this exchange will be required).
    * The TiVo DVR was activated under an incorrect service number.



    http://support.tivo.com/app/answers/detail/a_id/32/kw/warranty
    Limited Warranty:
    If you have purchased Product Lifetime Service for the life of your Series2 DT, Series3, Premiere Series, or Roamio Series DVR, the device has a 90-day warranty on parts and labor.

    After 90 days, you will have a limited warranty for no more than one (1) year from the original purchase date.



    The sticky wicket could be if they exercised the refund option: instead of replacing my Tivo and transferring lifetime, they could refund my hardware purchase price and screw me over. Perhaps that's not what the language means, but I read that as an option from this paragraph:


    Maximum liability under this Contract shall be the cost of: (I) one replacement with a Product of like grade and quality or (II) reimbursement of the retail price paid for the products minus the sales tax. This Contract provides for only the one-time replacement of the Product with another Product of like grade and quality. This Contract will expire at the time of this replacement or reimbursement for replacement or term expiration and the covered Product becomes the property of Service Net and We may, at Our discretion, require the Product to be returned to Us (or Our designee) at Our expense. Service Net reserves the right to replace the Product with a remanufactured or refurbished Product.
     
  20. Sep 14, 2013 #40 of 164
    innocentfreak

    innocentfreak Active Member

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    I usually don't buy it, but it paid off on one of my Premiere XLs. The unit completely died. It locked up on the CableCARD screen and after pulling the plug since it wouldn't do anything it didn't boot. It was completely dead.
     

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