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TiVo extended warranty (on lifetime hardware)?

Discussion in 'TiVo Roamio DVRs' started by ShoutingMan, Sep 11, 2013.

  1. Sep 11, 2013 #1 of 164
    ShoutingMan

    ShoutingMan Member

    291
    1
    Jan 6, 2008
    I generally don't buy extended warranties, as they're a waste of money. But with $1000 in my Roamio and Mini, and a hope of using them for the next 4+ years, should I get the TiVo warranty? I've got another week or two before the month is up. But I haven't had time to read its details and understand what it offers and if there's fine print that makes it a particularly good or bad value.
     
  2. Sep 11, 2013 #2 of 164
    Goober96

    Goober96 New Member

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    Jun 28, 2005
    Anderson, SC
    $40 to insure $1000. Yes, most definitely.
     
  3. Sep 11, 2013 #3 of 164
    socrplyr

    socrplyr Active Member

    1,076
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    Jul 19, 2006
    I am going to assume Roamio Plus + Lifetime and a Mini + Lifetime for $1050.
    Good:
    It is cheap. Especially on the Roamio Plus + Lifetime, it is covering $800 for 5% of cost. Typically Tivo's warranties aren't really much of a hassle since it is the manufacturer. Personally, I question the value for the Mini + Lifetime at 16% of cost.

    Bad:
    It is one time use. Tivo will just replace your box right out of the gate and that ends the warranty.
    Some store warranties will cover repairs, but end at replacement. So depending if they can repair it, you might get more mileage out of at store's warranty.
    For an item like the Tivo Mini, I would consider a store's warranty. They typically base their warranty price on the sales price. For them and the Mini, that is $99. However, the warranty effectively covers the service as well (an additional $149). This puts the cost for a store one typically much lower than Tivo no the Mini. For example, Best Buy charges $20 and covers 4 years instead of 3 for an effective cost of 8%.
    Some stores offer warranties of longer than 3 years, but they typically cost a lot more than Tivo's offer on the Roamio Plus.

    I don't do many warranties myself either. However, I do see a definite possible value on the Roamio Plus warranty from Tivo. Not so much on the Mini (if you really want one, I would purchase and get it from a store there).
     
  4. Sep 11, 2013 #4 of 164
    jdmass

    jdmass Member

    94
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    Dec 1, 2002
    Westborough, MA
    I agree. I was in the same boat: a roamio pro with lifetime. I rarely buy extended warranties, but $39 seemed to be a great offer. Now the thing that I did not do was buy it for my 2 minis. I don't know how they can charge the same price for the extended warranty on that device as for a roamio.
     
  5. Sep 12, 2013 #5 of 164
    ShoutingMan

    ShoutingMan Member

    291
    1
    Jan 6, 2008
    Thanks for the info. Yes, it's Roamio Plus and a Mini. Both retail with lifetime (MSD $399 on Roamio)

    A one-time replacement for $40 that preserves the lifetime on the box is not a bad deal. I think I'll buy that. I'll see what they charge on the mini and may do it too, for simplicity.
     
  6. Sep 12, 2013 #6 of 164
    bob61

    bob61 Member

    174
    2
    Apr 22, 2002
    Extended warranty cost is same as Roamio, $29 for 2 year and $39 for 3 year. I took the extended on my Roamio but took pass on my Mini's.

    Sent from my DROID RAZR HD using Tapatalk 4
     
  7. Sep 12, 2013 #7 of 164
    jcthorne

    jcthorne Active Member

    2,719
    2
    Jan 28, 2002
    Houston
    You are not insuring the lifetime sub. If the TiVo fails outside of the 90 day warranty TiVo will charge you for the repair. Its actually done as a cross ship of a refurb unit to you and you return your dead TiVo. The subscription is transferred to the 'repaired' unit. Cost of the repair has been $149. You are spending $39 to insure against a $149 possible expenditure in the future. Not a good price at all.

    I'd pass on the Tivo extended warranty. Or, go ahead and help keep Tivo profitable, we need them around.
     
  8. Sep 12, 2013 #8 of 164
    jrtroo

    jrtroo User

    4,059
    4
    Feb 4, 2008
    Electronics are extremely reliable. That is why these are offered as overall, they are a great value to the seller. While we will hear of someone using them from time to time, most often they expire and move from a liability account to an asset account for the insurance company.
     
  9. Sep 12, 2013 #9 of 164
    sterfry

    sterfry New Member

    15
    0
    Dec 20, 2001
    Belmont, NC
    My very first TiVo Series 1 suffered a modem failure within 30 days of purchasing it. It was exchanged and the replacement worked flawlessly until I replaced it with a Philips DSR6000 DirecTiVo. The DirecTiVo required one fan replacement due to failure in the 10 years that it was in service. I cut the cord and replaced the DirecTiVo with a TiVo Premiere XL. I replaced the fan in the Premier XL due to excessive noise after 1 year. 2 years later I have replaced the Premiere XL with a Roamio Basic and a TiVo Mini. All of my TiVos had / have a lifetime service.

    The modem failure is the only serious failure I have experienced so far. I consider fans and hard drives consumable items since they will all fail if given enough time. For me $10 fans that are simple to replace haven't justified the cost of an extended warranty.
     
  10. Sep 12, 2013 #10 of 164
    Goober96

    Goober96 New Member

    300
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    Jun 28, 2005
    Anderson, SC
    I just sent an Elite in under the extended warranty, didn't pay for anything, including shipping, and was told that the warranty would transfer to the "new" box that I receive. Seems to be well worth $39 to me.
     
  11. Sep 12, 2013 #11 of 164
    aristoBrat

    aristoBrat Active Member

    1,062
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    Dec 30, 2002
    Va Beach, VA
    When I had a two-year old Series 3 fail, there was a fee to transfer Lifetime to the 'repaired' unit.

    TiVo charge me $156 for the replacement unit, $199 to move Lifetime over to that replacement unit, and I had to pay about $25 to ship the failed unit back.

    Is that policy different now?

     
  12. Sep 12, 2013 #12 of 164
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    If you had no extended warranty then they actually did you a solid by charging you $199 for the transfer instead of a full new lifetime service.

    Under an extended warranty you should get a one time transfer of lifetime from bad box to good box with no charge.
     
  13. Sep 12, 2013 #13 of 164
    ncbill

    ncbill Member

    363
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    Sep 1, 2007
    Western NC
    And on another board I read one poster who got their unit replaced (w/ lifetime transferred) for only $49 w/ free shipping, well over a year after first purchased.

    So if you're comfortable playing CSR roulette after your standard warranty expires you might get as lucky as the above.
     
  14. Sep 12, 2013 #14 of 164
    bdspilot

    bdspilot New Member

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    Dec 10, 2010
    +1
    This is one of the times that it seem like a good investment, I bought the pro and have it in a cabinet, plus if you sell it within the 1sr 3 years, your selling a pro with lifetime and warranty.
     
  15. Sep 12, 2013 #15 of 164
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Extended warranties on consumer electronics are generally not worth the money, and this one is no different. About the only thing that will fail is the drive, and on these that's a dirt-simple replacement now. Of course you always have a chance to get a rare failure on something else after the standard warranty expires, but it's not likely.
     
  16. Sep 12, 2013 #16 of 164
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    what is "different" is that most consumer electronics don't have service that is tied to a particular unit.
     
  17. Sep 12, 2013 #17 of 164
    Goober96

    Goober96 New Member

    300
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    Jun 28, 2005
    Anderson, SC
    It may not be likely, but I still say $40 for insurance against that on a $1000 purchase is definitely worth it.
     
  18. Sep 12, 2013 #18 of 164
    jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Agreed.
     
  19. Sep 12, 2013 #19 of 164
    ncbill

    ncbill Member

    363
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    Sep 1, 2007
    Western NC
    It's a brand-new design.

    Hopefully the only long-term points of failure will be the hard drive or power supply, but if there is something serious enough to say need a motherboard revision $40 or so for a version 2 replacement is cheap insurance.

    Didn't some Series 3 units have an issue with failure of the HDMI output?
     
  20. Sep 12, 2013 #20 of 164
    atmuscarella

    atmuscarella Active Member

    5,710
    11
    Oct 11, 2005
    Rochester NY
    Yes I bought a refurbed Series 3 ended up having to return 3 units to get a fully functional one, 2 of the bad units had bad HDMI ports.
     

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