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tivo elite user experience log

Discussion in 'TiVo Premiere DVRs' started by gteague, Jan 19, 2012.

  1. Feb 16, 2012 #61 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: watching live tv when it froze, then a gray screen, then a message of 'channel not authorized.
    fix: called tivo and the tech i was working with was not available and the tech i spoke to said he didn't have access to time-warner level3. i called tw myself to pair one of the new cable cards. got one of the very first techs at the tw support that i'd spoken to nearly two months ago working on the same problem. he remembered me right away. very sad to be on first name basis with all these support folks.
    note: very disappointing that new cable cards are as old are older than the ones i was using that weren't working.

    this tech is struggling to get this new cable card working. actually, he seems unable to get my account connected up with the channels i'm supposed to receive. i'm getting the 2-99 basic channels and the local channels, just not my premium channels on the sdv which say 'not authorized'.

    well, just when you think things can't get any worse ,they go downhill. the 'new' card we put in was older than the one i'm having problems with and we had to remove it. the other two 'new' ones i got from the cable company the other day turned out to be type-s cards despite their assurances that all 3 were type-m.

    we ended up putting the original card back in and i've made no progress whatsoever and lost 2 more hours of recordings and a slice of my life i won't get back.
     
  2. Feb 18, 2012 #62 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: just a couple of hours after i left for work i again lost signal and the tivo didn't recover. i know the exact time because i had 51 minutes of two recordings that started at 1900.
    fix: soft reboot (via menu system). if i can fix the g__damm problem with a soft reboot, why can't the friggin' tivo recover on its own?
    note: i can no longer count on this tivo to record anything at any time. my $900 has gone for nothing but frustration and a full time unpaid job for me as tivo tech support. what crap and bs this all is.
     
  3. Feb 19, 2012 #63 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: yet again, just a couple of hours after i left for work my tivo stopped recording. but this time it had another diabolical trick up its sleeve. instead of just quitting recording shows when it had no signal, it would record for 10 minutes, then quit. then, evidently the signal returned and it would try again at the next scheduled recording. i think that this time i did not lose signal completely and never regain it, but that signal noise caused the tivo to think it was actually recording programming. it did this for 6-8 recordings between 1900-0100 and then didn't record the 4 recordings i had scheduled for after 0100.
    fix: reseated cable card.
    note: the situation has gone far downhill from the glory days when things would work for up to 48 hours before locking up. now i'm lucky if it lasts for 8 hours. i even set up a rube goldberg worthy system where i would login to my mac from work and use kmttg to check whether the tivo was recording. but the partial recordings tripped me up and i thought it was ok up until about 0100 when i checked it last. i even have a script written out for how i could reboot the tivo without being able to see it by using the kmttg remote tool and hitting each command in order, flying blind. i'm disgusted with everyone involved in this fiasco--not one person in either of two companies has been the least bit effective no matter their profuse and seemingly sincere desire to help and i'm fed up with it. they are powerless tools spouting their corporate customer service mantras which mean less than nothing.
     
  4. Feb 19, 2012 #64 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: watching a recorder show and switched over to live tv to find a 'channel not authorized' message followed by a signal loss message.
    fix: soft reboot via menu system. unsure if this is going to fix it because i'm going to bed and not waiting the 10 minutes it takes to reboot. i had just reseated the cable card less than 2 hours ago.
    note: just about on my last nerve here. while the damm thing was working for 48 hours at a stretch i could afford to be a little patient. no mas.
     
  5. Feb 21, 2012 #65 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: watching a show recorded around 2100 this evening and i noticed it was so pixellated it would barely play. i checked the following recordings and most of them were unusable due to noise. then i went to live tv and all i saw were gray screens with 'no signal' and 'channel not authorized'.

    fix: soft reboot via menu system. but something i can't explain, originally when playing the recordings i was seeing noise so bad they were unwatchable. after the reboot the same recordings are now ok. how can this be? at first glance this would seem indicate something wrong in some layer of the tivo it seems to me. evidently the noise wasn't in the original recording and was being 'overlaid' (for lack of a better term) onto the recording. in other words, the fallout from the tivo losing track of my channels was permeating throughout the whole box on multiple layers. if my channels were degrading and going away while i was watching the recordings, the noise from the lossy signal was actually bleeding through to the pre-recorded shows. is this possible? have you ever heard of this happening? in all my problems with this situation over the last five years i can't ever remember noticing this phenomena.

    note: cable company supposed to deliver more cable cards today. i'll believe it when i have them in my hands.
     
  6. Feb 21, 2012 #66 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    the date is 2012_0221 0630ct [i can't edit the title]

    problem: watching a show i again noticed pixallation. sure enough, i changed to livetv and 'no signal'.

    fix: soft reboot via menu system. getting old.

    note: why won't the tivo recover from this problem on its own?
     
  7. Feb 21, 2012 #67 of 373
    L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    It sounds like either something is broken in the TiVo playback circuitry or (more likely) something is overwhelming the TiVo processor so that it can't service the playback hardware in a timely manner. I suspect that the second option could be caused by the cable card (or maybe the tuning adapter?) requiring constant attention for some reason, but I'm only guessing. It's too bad we can't see a task manager list of processes running to see if some process is hogging all the CPU cycles. Maybe TiVo techs could test that idea in-house.
     
  8. Feb 21, 2012 #68 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    the tivo tech they've sort of 'assigned' to this problem said that the current problem (which of course they only phrase as a cable card problem) could have caused this, although he and another tech said it was extremely rare for this to happen.

    on the hopeful side of this issue is that tivo has finally deigned to try to intercede with time-warner with me at an advanced level if we get no satisfaction from the dispatch later this afternoon.

    i'm so tired of popping out of every recorded show every 15 minutes to check if i've still got a livetv signal. and when i go to work, if it crashes early i'll lose a whole night of recordings. i've even been remotely logging into my mac from work and using kmttg to see if things are locked up and, if they are, using the kmttg remote facility to try to blindly step through a soft reset.

    fun days, fun days ... [g]

    /guy
     
  9. Feb 21, 2012 #69 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    well, tw has again stiffed me. the tech showed up without any new cards, claiming that 'they' told him my service wasn't working because i hadn't 'registered' the cable cards i had. evidently not a single one of the notes for the work order that mike from level2 cable card self-install placed into it seem to have made it down to grunt level.

    the tech was a very nice guy named godfrey who had worked there for 12 years, and after i related my ongoing problems to him he went to his truck and returned with a single cable card. it is an older serial number than the one i have in there now, but at least it's of the same vintage--which means most likely at least 3 years old.

    of course, i have no way of knowing whether mike (who i've worked with 3 times now on pairing issues) actually put in the work order what he said he put in there. it's very bad when it comes to pass you don't trust a single person in the whole company. i think he did put in the work order correctly and my local company is just full of incompetent books from wall to wall and completely ignored him. the tech wouldn't show me the exact text of the work order.

    /guy
     
  10. Feb 22, 2012 #70 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    more tw madness. i went to the cable office to return the 3 useless cards they gave me last week and found out that the cable card i got from the truck roll yesterday had not been entered into their system. worse, the lady flat refused to enter it for me despite me having the serial number. then she claimed there was no supervisor or manager anywhere in the building and refused me access to their offices to go look for one. she also refused to issue me any more cable cards. she did give me a card with a manager's info but, surprise surprise, the manager did not respond at all to my (very polite) voice mail or email.

    /guy
     
  11. Feb 26, 2012 #71 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    called the number of the installation supervisor who had left me his card over 3 years ago when i had to involve tw mgmt to fix a problem they caused with a premature tuning adaptor rollout. he checked and said he found a couple of account 'discrepancies' which he said he corrected and then i asked him to register the cable card the last truck tech brought me that never got entered into their system and he called back and said he'd done that as well. reported this to tivo who thought this deserved optimism. personally, i'm all out of optimism by this late in the game.
     
  12. Feb 26, 2012 #72 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: arrived home from work and found livetv showing a pixellated screen and the '... channel not authorized' message. i changed the channel and all the channels seemed to recover. but over the next 10 minutes the tivo slowed to a crawl, sometimes taking 2 or 3 clicks to recognize a command. then the screen went to gray and the tivo stopped responding to commands and wouldn't respond to kmttg as well.

    fix/B]: pulled ethernet, hdmi, and then the coax input cables and plugged them back in. after this i discovered the tivo had rebooted itself.

    note: as this is not exactly the problem scenario and symptoms i've been documenting up to now, i'm going to try to remain optimistic that this event was an anomaly. but perhaps i just caught the problem in the earliest stages and it would have exhibited the same behavior (losing all channels) eventually if i hadn't intervened.
     
  13. Feb 27, 2012 #73 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    problem: same problem has recurred again after the account discrepancy corrections performed a few days ago by the installation supervisor. arrived home from work and found livetv showing a grey screen and there were no channels available.

    fix: restarted from menu

    note: will have to pair my last remaining cable card and if it doesn't work i'll have to scrounge up yet more cable cards.
     
  14. Feb 27, 2012 #74 of 373
    bertram4711

    bertram4711 New Member

    1
    0
    Feb 27, 2012
    Hey,

    sounds all familiar to me! Im having also an elite box and having
    exactly the same problems as you are describing.

    I changed cables, cablecard and even the elite box was replaced by TiVo,
    but still no success. Im having also a tivo premiere box with two tuners
    and there everything is working fine. I even switched locations to make
    sure its not the signal/cable etc. BUT always the elite box is having problems
    and not the premiere box.

    So i think TiVo messed something up with the software or the box in general
    has problems with some cablecards.

    I also made sure my cable provider is only transmitting digital channels as i know analog channel could mess up the elite.

    I will again try to exchange my cablecard again to see if that helps otherwise
    there is only one solution: Get rid of this damn box.



    FYi: Im not having TW, im having MarcoCable (local provider)

    Greetings...
     
  15. Feb 28, 2012 #75 of 373
    dinglehart

    dinglehart Member

    56
    0
    Dec 3, 2002
    Fontana, CA
    I am also seeing the same issue with my Elite with TW. My other two premieres in the house have been working flawlessly. I'm on my 3rd cableCARD and 2nd tuning adapter. I still have to reboot every few days. The TW Tech has checked the levels every time they've been out and the levels are always in acceptable range..
     
  16. Mar 1, 2012 #76 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    Problem: sometime while i was asleep today the box lost all channels again. not sure when because i'm not sure if any recording were scheduled for the time period.

    Fix: my usual fix of removing ethernet, hdmi, and coax did not break it free, so i did a menu reset.

    Note: since the time-warner supervisor found and (supposedly) corrected some anomalies on my account last week i've gone down at least 4 times. two of those times didn't seem quite like the same as my ongoing symptoms, but two of these times (including this one) fit the symptoms exactly. i do have the one cable card on deck and if i don't call and pair it up this evening, i'll try to do it early monday morning when i get off work. i sort of don't want to do it this evening because i'm going to be gone fri/sat/sun and if this new card is worse than the existing one i might miss the whole weekend of recording. at least this card is working for 24-48 hours at a time.
     
  17. Mar 2, 2012 #77 of 373
    wingfat

    wingfat New Member

    13
    0
    Nov 6, 2007
    This is the saddest story I have ever read..You need to let this go..

    Clearly the "Elite" is not ready for prime time. Whatever the cause.
     
  18. Mar 2, 2012 #78 of 373
    Richard Cranium

    Richard Cranium New Member

    173
    0
    Mar 28, 2010
    Really... Why don't you just give them a thousand bucks, let them kick you in the nuts and then go get yourself an HR34?
     
  19. Mar 2, 2012 #79 of 373
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    Problem: sometime while i was asleep today the box lost all channels again. not sure when because i'm not sure if any recording were scheduled for the time period.

    Fix: i was running for work, so all i had time to do was reset. channels recovered after reset.

    Note: will definitely pair up my one remaining untried cable card early monday morning when i get off work.
     
  20. Mar 4, 2012 #80 of 373
    angel35

    angel35 New Member

    527
    0
    Nov 5, 2004
    NEW YORK CITY
    Boy no Elite for me untill they have the real fix When ever that is??? ILL wait
     

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