problem: watching live tv when it froze, then a gray screen, then a message of 'channel not authorized. fix: called tivo and the tech i was working with was not available and the tech i spoke to said he didn't have access to time-warner level3. i called tw myself to pair one of the new cable cards. got one of the very first techs at the tw support that i'd spoken to nearly two months ago working on the same problem. he remembered me right away. very sad to be on first name basis with all these support folks. note: very disappointing that new cable cards are as old are older than the ones i was using that weren't working. this tech is struggling to get this new cable card working. actually, he seems unable to get my account connected up with the channels i'm supposed to receive. i'm getting the 2-99 basic channels and the local channels, just not my premium channels on the sdv which say 'not authorized'. well, just when you think things can't get any worse ,they go downhill. the 'new' card we put in was older than the one i'm having problems with and we had to remove it. the other two 'new' ones i got from the cable company the other day turned out to be type-s cards despite their assurances that all 3 were type-m. we ended up putting the original card back in and i've made no progress whatsoever and lost 2 more hours of recordings and a slice of my life i won't get back.