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tivo elite user experience log

Discussion in 'TiVo Premiere DVRs' started by gteague, Jan 19, 2012.

  1. Feb 3, 2012 #41 of 373
    Wolfowitz

    Wolfowitz New Member

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    May 19, 2007
    Is there some way to rename this thread to call out this exact problem. I almost didn't bother reading this thread because of the generic title. I'd like to attract more people to this thread to see how widespread this problem is.
     
  2. Feb 3, 2012 #42 of 373
    MeInDallas

    MeInDallas Member

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    Jul 31, 2011
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    Yeah I'm curious how many Elite owners are having this issue also.
     
  3. Feb 4, 2012 #43 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    yeah, i just opened this thread so i could have a convenient place to enter a log of my experience with getting a new elite running and so that others could perhaps learn from my travails, but i've welcomed others' experiences as well since i'm not one of those 'off-topic-soupnazi' types. i suspect another reason besides the generic title that there's not more entries in here along the same lines as mine is that they might be over in the 'rebooting' threads.

    /guy
     
  4. Feb 6, 2012 #44 of 373
    larrs

    larrs Movie Fan-Addict

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    DFW
    Sorry about that. I did not remember that screen until I saw the screen scrape posted later. However, I did see that on the screen when the issue was ocurring.

    Sorry it apparently is not as simple an issue as mine.
     
  5. Feb 7, 2012 #45 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    i'm terrified to post this. i can only hope that the tw level3 tech last tuesday hit my card with some hi-powered remote mojo that shocked it into better behavior. and i know it's been 6 days and my uptime is not near that, but there have been outages and reboots in-between. and i'm not about to declare an end to this until i've been up for 10-14 days straight.

    and for those few here and in other threads who have castigated me at every opportunity for having the audacity to involve tivo, note that it wasn't just that the cable card was reset (it's the exact same cc that came out of my s3 and was giving me trouble in the first elite), a new elite was installed last monday before the 3-way tech support call on tuesday. and, if it fact a conclusion might be reached that it was the new elite that eliminated the problem, that would make perfect sense if one allows for quality control variations in random samples, buttressed further by the fact that this cable card was working perfectly for years in my old s3.

    anyway, (drum roll):

    cc uptime: (363112s / 60) / 60 = 100.864444hrs
     
  6. Feb 7, 2012 #46 of 373
    MeInDallas

    MeInDallas Member

    917
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    Jul 31, 2011
    Dallas, Texas
    I just RMA'd mine yesterday. We will see if the new one does the same thing. Good luck to you. I hope yours works, I really want this to work for me too. When it actually did work it seems like a really great Tivo.
     
  7. Feb 10, 2012 #47 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    much as it pains me as a dyed-in-the-wool pessimist, i'm nearly starting to begin to be optimistic about this. i've consulted with tivo to update them of the status and we might never know if it was the expertise of level3 resetting my cable card or whether the replacement elite unit resolved (if it is resolved) the issue.


    uptime: ((597 721 / 60) / 60) / 24 = 6.91806713​


    the pity is all the hours wasted because all the signal levels and snr readings are exactly the same as when we started--thus all that effort and acrimony were completely wasted. also, it seems the replacement tuning adaptor wasn't needed either. but that's how troubleshooting goes with such intermittent problems.

    /guy
     
  8. Feb 13, 2012 #48 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    problem: arrived home from work to find a grey screen with the following message: 'problem with the signal on this cable channel'. each tuner in the 'dvr' menu had 'prog lock: no' displayed.
    attempted fixes: reset tuning adaptor. pulled cable signal coax for 1 minute. finally restarted the tivo from the menu and it came up with channels working again.
    note: since this problem was resolved with a tivo restart and not by reseating the cable card, i'm not sure if it applies as a subset of the original problem. the uptime for the cable card was still incrementing and stood at ((881 297 / 60) / 60) / 24 = 10.2001968 days when i restarted. considering the original problem recurred every 8-48 hours, one would have to say this is a vast improvement although i'd still be very upset to lose a full day of recording even 'only' every 10 days.

    /guy
     
  9. Feb 13, 2012 #49 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    problem: woke up this afternoon to find 'problem with the signal ...' and gray screens where live tv should be.
    resolution: restarted tivo from menu system
    note: crap! well, i had 10 days of hoping that the problem was solved, but it's back with a vengeance. and i have a doctor's appointment, so i can't even try to drive to a cable office and try to talk them out of another cable card.
     
  10. Feb 13, 2012 #50 of 373
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Apr 17, 2000
    Nevada
    I bought an Elite last week. It's only been active and recording for a few days but so far so good. When you test the signal levels are they all good? Or just marginal? If they're marginal you may want to consider a signal booster. I use one at my place and it works wonders. It could also be that the signal is too strong, or that there is a current running through it causing damage to the tuner. You may want to consider installing a DC Block in the line, or maybe just running the cable through a surge suppressor, to eliminate that possibility.

    One more thing... What about MOCA. Could it be causing you any trouble? I haven't looked through the options but is there a way to turn MOCA support on/off? If so you may want to try turning it off to see if that helps at all.

    Dan
     
  11. Feb 13, 2012 #51 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    hi dan, thanks for the tips and suggestions.

    tw has been out here 3 times to check levels and say that they are within their parameters and tivo seems to agree that they are close enough that the elite should not be having problems. my experience with (cheap) signal boosters is that they introduce too much noise in the signal, thus decreasing the snr significantly. of course, the more money you spend on such a unit, the better performance and lower noise introduced. i have the moca turned off and don't plan to use it and i do run everything through surge suppression.

    i'm 95% sure at this point that the problem lies with the cable card. what frustrates me no end and where i put some fault on tivo is that i had an s3 with 2 working cards. nothing changed--all i did was replace the s3 with the elite and the elite won't work with either of the two cards that were working just fine in the s3. what is different about the elite that it won't run on the same cards the previous model had no problems with?

    and, so far, in dozens of phone calls and truck rolls i've only managed to pry one cable card from time-warner and that was an old beat-up one that most likely had been on the truck for years and didn't work at all. since then they've promised on at least 3 occasions to send me cable cards, but they never arrive and i have no access to any sort of internal escalation at time-warner, which is where i think tivo should step in since their whole business model is predicated on the cable company able to provide service to their boxes.

    it's frustrating beyond belief and this is my 3rd rodeo with this crap. i'm like the old bull rider who's so beat up he can hardly walk.

    i plan to try to drive to one of the cable office locations tomorrow and try to get some more cable cards although i only have the one spare to trade in on a new one.

    /guy
     
  12. Feb 13, 2012 #52 of 373
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Have you tried using the TiVo without the tuning adapter? I had an issue with my Elite at first and it turned out to be the tuning adapter. Without it installed the TiVo worked fine, expect I couldn't get the handful of channels that require the tuning adapter. (might be more important to you, depending on which channels are SDV) My point is the tuning adapter is not just a passive device, it has some effect on the operation of the TiVo and the CableCARD itself. So it's possible it could be the problem and you don't even know it.

    Dan
     
  13. Feb 13, 2012 #53 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    well, we've replaced the tuning adaptor as well. and tivo and tw level3 support both say the new one seems to be working up to specs and has the signal levels it needs.

    and, as you pointed out, tw has moved so many channels onto sdv that i wouldn't be able to get 80% of my premium channels without the tuning adaptor.

    /guy
     
  14. Feb 14, 2012 #54 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    picked up 3 cable cards this morning from the local time-warner office. they wouldn't give me new ones, but these might be newer than the ones i have now and those i've tried so far although the serial numbers on these new ones are just barely above those former.

    the plan is to wait until i have another outage and then pair up one of the new cards. tivo has promised to initiate another 3-way call with time-warner level3 tech support to pair up the next card.

    /guy
     
  15. Feb 14, 2012 #55 of 373
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Good luck. Hopefully you get it figured out and get to the point where you can enjoy your TiVo without worry.

    Dan
     
  16. Feb 14, 2012 #56 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    problem: switched from watching a recording to live tv to discover a gray screen with the 'no signal' message.
    fix: restarted tivo.
    note: will be calling tivo and time-warner to pair one of the 3 new cable cards i got today.

    /guy
     
  17. Feb 16, 2012 #57 of 373
    Jimf1234

    Jimf1234 New Member

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    Feb 11, 2009
    Why do you need tuning adapters? I thought that the cable cards were the tuning adapter. I use optimum for my cable and I get all the channels without an adapter. Are you able to get vod with an adapter?
     
  18. Feb 16, 2012 #58 of 373
    atmuscarella

    atmuscarella Well-Known Member

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    Rochester NY
  19. Feb 16, 2012 #59 of 373
    Jimf1234

    Jimf1234 New Member

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    Feb 11, 2009
    Thanks
     
  20. Feb 16, 2012 #60 of 373
    gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    yeah, i can get a few banks of channels without a ta, but hardly any of the premium channels since they have moved them to sdv. it is a legitimate troubleshooting tool to remove it from the input string, however.

    /guy
     

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