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tivo elite user experience log

Discussion in 'TiVo Premiere DVRs' started by gteague, Jan 19, 2012.

  1. gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    Problem: turned on tv after waking up to find no channels. no error messages. outage time determined from a recording during the afternoon.
    Fix: re-seated cable card
    Note: three days in a row with channels going out during the day
     
  2. maddigital

    maddigital New Member

    11
    0
    Mar 17, 2012
    update: As I wait for the replacement Tivo is sending me, I reset and reformatted like back to the way it came. I re-paired the cablecard with Verizon last night after and all went well. All channels worked all day until just now. I was watching TBS and wanted to check the Yankees Game score.. quickly saw the that the inning was over and pressed the "last" button on the remote to go back to TBS.. basically tuned to the Yankees game for 10 seconds and tuned back to TBS and BAM "Channel not Authorized" all cable channels gone, couldnt even go back to the yankees game.. CBS, NBC, and FOX all worked. Rebooted and all channels back. Then I repeated what I did. Tuned to TBS.. went to Yankees on YES for 10 seconds, went back to TBS with the Last Button.. BAM "Channel not Authorized" There is no doubt that its a software bug in my mind. checked and all tuners were on TBS. I have no recordings, no season passes, nothing on the box as it has been less than 24 hours since wiping back to original system. I am a FIOS customer in Central Jersey (Near Princeton). I would ask anyone to try to see if their box does the same.. Tune to a channel keep it there for a min.. change to another premium channel and hit the last button on the remote 10-20 seconds after the tune to see if your box stops tuning..
     
  3. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    This doesn't cause an issue with either of my ELites on FiOS. Some days I'll use the last channel button alot and it has never caused a problem switching between Premium or non Premium channels.

    Although I have a two tuner Premiere that has lost it's channels a couple of times in the two years I've owned it. I have no idea what caused it when it happened. But it has never happened to any of my other boxes. The only difference in use with this box is that sometimes I will go weeks without using it, while my other boxes are used regularly.
     
  4. gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    Problem: all channels working at 1845 when i left to run some errands. upon return 45 minutes later all my channels had disappeared and tivo was locked up. missed all 7pm recordings.
    Fix: re-seated cable card
    Note: really getting old. my tivo will hardly run a full day. i usually try to make sure all channels are there at 7pm for the beginning of the bulk days recordings, but today i left 15 minutes early and it bit me.
     
  5. moyekj

    moyekj Well-Known Member

    11,150
    33
    Jan 23, 2006
    Mission...
    Your patience amazes me. I would have thrown the Elite out of a window months ago with such problems... Or at least as others have done unplug the unit and put it away and use Premieres in its place with the very faint hope the problems will some day be fixed. Even a VCR would be more useful than your current situation. I guess if nothing else you could use your Elite to MRS/MRV shows recorded much more reliably on other units. Talk about a waste of tuners though.
     
  6. gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    i may end up having to do just that. throw good money after bad. the reason i bought the elite was for the 4 tuners, otherwise i could have just had my s3 repaired. i understand you can get a 1tb premiere (correct?) and i have a 1tb external, so i could live with that i guess. and unless tivo would let me transfer my service from the elite i just could not afford to pay two service contracts. and even given all that, i'm still missing the two tuners i needed in the first place.

    /guy
     
  7. ghostrider45

    ghostrider45 Ghostrider45

    15
    0
    Mar 22, 2008
    Metairie, LA
    I set up my new Elite on Saturday 4-21 on Cox Cable in New Orleans (Motorola M card and tuning adapter). Everything went smoothly. I left my two existing original Series 3s on line as backups while the Elite settled in. It connected to Tivo service and downloaded a new os and guide data, and by early evening I was able to schedule and record programs. I used the Season Pass manager to copy my season passes from both Series 3s to the Elite and re-arranged their priorities.

    All went well Sunday, and I was enjoying the Elite. I was even able to change its remote code to 3 so it didn't interfere with the Series 3s and program it into my Harmony 1 remote.

    I was busy with other things until Wednesday. I used the Tivo web site to check the shows recorded on the 3 dvrs. The Series 3s were as expected but the Elite showed nothing past Monday night.

    When I got home I checked the Elite and found it showing a "Cablecard Configuration Succeeded" screen and waiting for an OK, which I gave. I clicked the Elite to do list and found that it had no tuners available for the missed recordings. Apparently it was waiting for days for me to ok that stupid prompt screen. In the mean time the tuners were unavailable. I don't understand why it was configuring the cable card days after initial setup.

    It seems to be working fine now, but I'll continue to shadow with the Series 3s for a while longer. I'm still suspicious.
     
  8. maddigital

    maddigital New Member

    11
    0
    Mar 17, 2012
    Replacement just arrived... in the box.. a brand new retail xl4. I will report back after setting up.
     
  9. gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    Problem: Channels disappeared sometime after 7pm as all the shows it tried to record up until about 2300 were aborted after a few minutes. i didn't discover it until i arrived home at 7am from work although i had checked it before i left for work at 1700.
    Fix: the usual
    Note: really getting old and getting worse and worse. the days of having a working system for 3 days are long gone. i got an offer from at&t for their u-verse service and it says their dvr has 4 tuners, so perhaps it's time to kiss tivo and tw goodbye--that's a match made in the depths of hell as far as i'm concerned.
     
  10. maddigital

    maddigital New Member

    11
    0
    Mar 17, 2012
    My Saga Update: Setup replacement XL4.. Manufactured in Jan 2012 compared to my Elite Sept 2011. IMO The XL4 badge is nicer than the Elite as its raised lettering instead of flush.

    Within 3 hours of setting up the XL4 and getting it paired with my CC.. I got the "Channel not authorized" message.. I actually caught it while recording.. Show was playing fine.. then overtop of the video the "Channel not authorized" banner popped up and video continued to play.. then it went to black after about 20 seconds.

    I am now shifting my focus to the Cable cards.. I have 3 other Premieres that work flawlessly and have those to compare to. I swapped between 2 of the others but now checking the firmware and serial numbers, the one that I didn't try seems to be a newer serial and different firmware. I'm testing swapping that one as it has different screens in the Cablecard settings menu than the other 3 cards.. I will report back with my findings if I have different results with a newer firmware/version of the card..

    Also I found that the card shows "Auth:S" when working correctly and "Auth:?" when it looses channels.. Card always shows as paired and taking with Verizon.. Haven't found out what the ? status means but its not a typical status for the Auth flag..

    Mad
     
  11. compnurd

    compnurd New Member

    1,011
    0
    Oct 6, 2011
    or you could switch to uverse and keep your tivo...
     
  12. rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    I have been experimenting with the attenuator and have been solid for a week now. I think I may eventually be able to resolve the issue.
     
  13. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    TiVo does not work (at this time-and probably will never) with ATT Uverse.
     
  14. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    gteague,

    Thank you for the effort put forth and patience, with trying to resolve this problem.

    Because of the random reboot and this thread; I am holding off purchasing an Elite or xl4 unit.

    I am also considering Uverse, too.
    I would switch to FIOS, in a flash, if the service was available in my area.
     
  15. rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    Once again, just as I started to regain confidence I lost the signal. This time it was a little different - it stopped working while I was using you tube. Maybe that internet connection is somehow related.
     
  16. gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    tks @teeps!

    @rogmatic: as much as i'd like to find a pattern to this channel loss, i can't seem to. it seems like i lose channels much more when i'm not actively watching--they usually go out when i'm at work or asleep. and if i'm not actively watching around 7pm that seems the most likely circumstances and time. but i've had instances when i was actively tuning around at 7pm and had the screen just freeze up. also note that the only difference when not actively watching is that i turn the tv off--the tivo should not even know if the tv is on or off.

    i started this log to assist tivo with my ticket and to try to find a pattern in these outages and i can't say there is one. it just seems like the problem is internal to tivo, in the hardware or the firmware or the software and occurs for no reason that is apparent to me.

    /guy
     
  17. rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    I agree it is most likely to go out around primetime. That is why I think it must be related to bandwidth. When lots of people are tuned it the signal goes out. The one part I just don't understand is why the signal stays out until a reboot. It never just fixes itself.
     
  18. gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    you could be on to something there. i am completely nocturnal and it is very rare for my signal to go out between 2300-0800, but these are the times when i'm up and watching. and i have lost my signal between 2100-2400 a few times, very rarely if at all between 0100-0600.

    my signal seems to go out much more during the day when i'm asleep. perhaps there are more people watching tv than i think--my inclination is to think they're working, but perhaps there's more unemployment than i realize. (sorry!). and although they might not be connected, the daytime (and especially the early evening) would stress the internet connections which come through our same cable and possibly reducing the ?bandwidth? (don't know if that's a correct term when applied to catv or not) or signal level of the catv portion over the physical coax cable.

    unfortunately, there's really no way to monitor the signal level in real time since, by the time it's dropped it's too late. and i doubt seriously the cable company would loan you a meter to capture data. there might be a meter you could buy and put inline, but i'd bet even if it exists, it would be expensive.

    and also, bear in mind that every time this has happened to me, re-seating the cable card has fixed it. so that argues against any signal level dropping for more than a few seconds. you'd have to conclude that just a few seconds of signal dropout freezes up the tivo.

    and i strongly agree that there is something tivo could do to reset things if they would acknowledge the problem and escalate a workaround or solution. the tivo definitely knows when any particular channel is gone and i think any competent programmer could have it perform a search and if it found multiple channels missing, could do the software equivalent of me resetting the cable card.

    /guy
     
  19. MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    When it happens, go in and look at the cable card pairing screen, the grey and black one. You will notice that all the info is missing and it will have some kind of error there. I think it has something to do with the cable card and tuning adapter and then the Tivo software communicating, but really thats just speculation on my part. When it happened to me I started going and looking at all the info screens I could to see what was different after an occurance. This is really the only screen I could find that had changed. Plus the RS Corrected and Uncorrected Errors had went up a lot in the Diagnostic screen as well.
     
  20. mulscully

    mulscully Member

    321
    0
    May 31, 2003
    Malvern, Pa
    So it seems that most of the issues are cable (not FIOS) with a tuning adapter.. Are cable subscribers without tuning adapters having the same issue?
     

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