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TiVo Elite: And the Spontaneous Reboots Continue...

Discussion in 'TiVo Premiere DVRs' started by Wendy in NY, Mar 27, 2012.

  1. Sep 4, 2013 #161 of 246
    pspens

    pspens New Member

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    Jan 20, 2013
    What is the difference between an Elite and a Premier? I have a Premier 4 that has been doing ok (only 2 spontaneous reboots in over 6 months). I gambled and purchased the lifetime subscription.
     
  2. Sep 4, 2013 #162 of 246
    Teeps

    Teeps Active Member

    1,664
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    Aug 16, 2001
    Torrance,Cal...
    This has probably been mentioned before but:
    Has the cable co ever replaced the main cable from the service pole or vault to your home? Coax cables in the home?
    Do you have more than one device connected to the cable co's coax?
    Do you have the TiVo connected to a functioning UPS (uninterrupted power supply)?

    Far as buying a new S5 TiVo goes.
    I would only buy one if TiVo will buy back your existing unit and give you a smoking deal on the new one of your choice.

    On a tangent: This would make for a great Judge Judy case...:D
     
  3. Sep 4, 2013 #163 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Hiya, my first TiVo box was the Premiere XL with 2 tuners. Never had a problem with that one. I got that in May 2011 and then the Elite was introduced in October of the same year. I got the Elite in October 2011 and have had problems ever since.
     
  4. Sep 4, 2013 #164 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Hi Teeps, the coax cables into my home are brand new. They were just run in June 2010. As I mentioned in an earlier reply, I never had a problem with my first Tivo box, the Premiere XL with 2 tuners.

    The only thing connected to the coax is the TiVo.

    I had Tivo box #4 connected to my UPS and that still rebooted. Then with box #5 I was told to plug it in directly to the wall. Still no dice. Box #5 has been the worse. Aside from it rebooting, the sound consistently drops in and out. Sometimes while I'd be watching a live or recorded program without a problem, there'd be a channel somewhere with completely no sound at all so it became a routine for me to always check all of my fav channels to ensure that the sound was there.

    I think I'll go for the Roamio and I hope that can honor something. I have lifetime warranty with box #5 and am hoping that they can at least transfer that to the Roamio.
     
  5. Sep 4, 2013 #165 of 246
    pspens

    pspens New Member

    70
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    Jan 20, 2013
    Let us know whether you were able to transfer the lifetime to another box. I'm interested in what conditions they require. I'm worried my box will go belly up after 13 months or so, then I think they won't transfer the subscription to a new box.
     
  6. Sep 4, 2013 #166 of 246
    Teeps

    Teeps Active Member

    1,664
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    Aug 16, 2001
    Torrance,Cal...
    3 years ago, is not new to me; there is plenty of time there to have a mouse or other vermin chew a cable.

    For all the trouble and inconvenience you have had to endure, TiVo should trade you straight up to the Roamio including a lifetime subscription.
    You should grind on TiVo customer relations to do just that... ask to speak to a senior manager or higher.
     
  7. Sep 5, 2013 #167 of 246
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

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    Jan 6, 2000
    New York
    I agree with both of you.
     
  8. Sep 5, 2013 #168 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Well, I chose not to get the Roamio and instead go with box #6 EXCEPT this time they're going to send me a NEW one. Boxes 2-5 were all Elite and I was told by the tech yesterday that those were all refurbished so this time they're sending me a brand new box that reads XL4 on the front. (How I'll be able to tell if that's a refurbished XL4 is beyond me but c'est la vie.)

    Ok, so I was on the phone with them for a little over an hour. Most of it was being placed on hold. He had me record 3 shows and then go to the settings for each tuner and read off the signal strength, decibel, and other stats. All were exactly where they should be. Then I was placed on hold as he went through my TiVo rap sheet of issues. All complaints were the same--spontaneous reboot and audio drop off. I asked that if I'm going to get yet another box, then I'd like to get the Roamio but would like to have my lifetime warranty transferred to the Roamio box. I need to have some slack here since I've been having the same problems since 10/2011. Placed on hold again. He then spoke to his supervisor and was told that they prefer I NOT spend more $$ on a Roamio because if the problems are being caused by external issues (listed below), then the Roamio may encounter the same problems. Here's a list of what he thought could be a problem but then ruled them out to be ok:

    1 - On the other side of where my TiVo and TV are located is the kitchen. He suggested that perhaps I move the microwave to another location. I told him that my microwave is mounted above the stove and again, this didn't seem to pose a problem with my 1st TiVo Premiere.

    2 - I should plug the TiVo into a UPS. I told him that boxes 4-5 were all in the UPS. "Oh" he said. (placed on hold while he chatted with his supervisor)

    3 - Change the HDMI cables as that may be the issue to the audio drop and select a different port on the TV to plug the HDMI cable. I told him that as an IT, that's one of the first things I did (we always start easy.)

    4 - He remembered talking to a friend who told him that the TV was the culprit for the TiVo rebooting. I reminded him again that I did not have these issues with the Premiere.

    5 - Finally, he suggested that I rearrange my living room to have the TiVO on another wall. WHAT??? (This was his suggestion should I encounter the same problems with box #6 which is on the way.)

    Well, I'll have to wait and see. He said that since the issues don't happen right away, that the issues seem to start within 3-4 months, that it may be some other type of interefence in my apartment which is why they didn't want me to spend the $$$ on a Roamio.

    Getting another Elite, or should I say XL4 now, allows me to transfer my lifetime warranty to the incoming box. I would not be able to transfer my lifetime warranty to a Roamio box. Insane.

    Another "minor" issue I brought up is that once the incoming box is in place, I can go to the website and transfer my season passes onto the new box. However, the transfer sometimes doesn't go through and when it does, the majority of the season passes are listed as "corrupt" (regardless if the show is in or off season) so I wind up having to pay attention to when shows come back on. I actually have a spreadsheet that I created because of this.

    With box #5, I got into the routine of going though all of my favorite channels to ensure that there was audio because there've been times when I'm watching a program, live or recorded, without a problem and there's a show being recorded on another channel that doesn't have any sound! WTH

    I told them that The Walking Dead is coming back on and I really NEED to have peace of mind when shows are being recorded.
     
  9. Sep 5, 2013 #169 of 246
    DaveDFW

    DaveDFW Member

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    Jan 25, 2005
    Richardson, TX
    It used to be the case that xxx1 in the second set of numbers in the TSN indicated new, and xx11 indicated refurbished. Is this still true?
     
  10. Sep 5, 2013 #170 of 246
    Teeps

    Teeps Active Member

    1,664
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    Aug 16, 2001
    Torrance,Cal...
    What part of a straight trade did TiVo not understand?

    I'm throwing out the B.S. flag on this one.
    TiVo can do what ever they like...
    Transferring a life time subscription (warranty?) is just a few key strokes on their end. It may take a manager or higher to press the keys, but it should be possible.
    And, if really not possible. They could comp a life time sub on a new Roamio.

    Wendy, you are patient beyond belief....
     
  11. Sep 5, 2013 #171 of 246
    jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    Since she works in IT I bet she got it from solving PEBKAC issues ;-D
     
  12. Sep 5, 2013 #172 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Dave - I don't know. We didn't really go into what constitutes a refurbished box. I was eating dinner and watching the Yankee game so I guess I didn't think to ask how I can differentiate that. LOL

    Teeps - I agree with you all around. They won't honor a straight swap because "they don't do that". Even the tech told me that I'm very patient. I can assure you that if it happens again with the newbie, all hell will be breaking loose!

    JM - Ha! In my neck of the woods we refer to it as PICNIC - Problem In Chair, Not In Computer. :p
     
  13. Sep 5, 2013 #173 of 246
    CoxInPHX

    CoxInPHX COX Communications

    2,350
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    Jan 14, 2011
    Phoenix, AZ
    Dave's explanation appears to still be valid, also the printing on the TSN sticker on my refurb unit is much lighter and looks less professional, like it was printed on an inkjet low on ink.

    New: 758-xx01-xxxx-xxxx
    Refurb: 758-xx11-xxxx-xxxx
     
  14. Sep 5, 2013 #174 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Agreed and thanks! I'll keep an eye out on that.

    As an experienced box replacee, at the time that they ship the replacement box, you're no longer able to Find Shows, Manage recordings, etc. on your current box because they deactivate the service. This I know. However, when I went to the website to see if my season passes were there, they're gone! WTH Ugh, this is so frustrating. And now, as before, it's the mad dash to see everything that I have recorded in the box before I disconnect it. Unfortunately the shows that I have aren't transferrable to the TiVo desktop software. It's a good thing I'm off tomorrow.

    Can someone please tell me what it feels like to have a TiVo box and not have to worry about when your shows come back on???

    Wendy <--- Hopeless in NYC :confused:
     
  15. Sep 6, 2013 #175 of 246
    Teeps

    Teeps Active Member

    1,664
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    Aug 16, 2001
    Torrance,Cal...
    I can mostly.
    Between the black screen, channel not authorized, channel not available glitches...

    I my business it was "The Nut Behind the Wheel" (TNBTW.)
     
  16. Sep 6, 2013 #176 of 246
    aaronwt

    aaronwt UHD Addict

    19,176
    22
    Jan 31, 2002
    Northern...
    I guess I really take it for granted. I know that any show scheduled will be there for me to watch. Whether it was with my S3 or S4 boxes. And so far my Roamio Pro has not had any recording issues. Over the last twelve years using TiVos, it has been extremely rare for me to have a show not get recorded or to have any issues with the recording. And it's something I've come to expect from my TiVos.

    If I had been having reliability issues during this time I would have gone back to recording HD with HTPCs. I used a couple for five years, between 2001 and 2006, to record and watch most of my HD content. But once the DirecTV HD TIVos came out in 2004, I gradually stopped using them until 2006 when I retired them after getting the Series 3 TiVos.
     
  17. Sep 7, 2013 #177 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Aaron - this is the experience that others have had which is what sold me with TiVo and it was my experience when I became a TiVo subscriber in May 2011 with the Premiere XL. Unfortunately, however, my problems began when I then upgraded to the Tivo Elite 5 months later in October 2011. It seems that I wind up getting a refurbished box every other season and box #6 is now on its way. It's a good thing I have a spreadsheet of shows that I watch 'cause otherwise I'd miss out on when they come back on as I've yet to relish a season pass.

    The frustrating is that I and they (TiVo techs) don't know what to do. Their latest suggestion is to rearrange my living room. The TiVos have been plugged into the wall, into my UPS, it's got plenty of room around it so air flow is good, I use Monster HDMI cables, I've switched the ports in which it's connected into on the TV--I honestly don't know what's wrong and they suggest that I not get a Roamio because the issue is prob something here and not the box. I hope box #6--supposedly a NEW and not refurbished box--will be the end.
     
  18. Sep 8, 2013 #178 of 246
    b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    Wendy, you know Tivo.com saves all your season passes, and you can one click transfer all of them to any other box you own, right?
     
  19. Sep 8, 2013 #179 of 246
    Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    Yes. The problem is that as soon as the replacement box ships, they deactivate the service on the current box so when you go to the tivo.com site, you can see the current box (as deactivated) but you can't see your season passes. (You're also unable to do the things you can normally do on the site and through the TiVo menu.) I then have to call TiVo and ask them to reactivate the current box. They reactivate it for $14.95 a month (I think) but I can avoid the charge if I deactivate before 30 days. (I only need the reactivation to transfer my season passes and as soon as I do that, I call them right back to deactivate.) Once they reactivate the current box, I can now see both the replacement and current boxes and am able to transfer from current box to replacement box. Two issues when they do that:

    1 - When the current box is reactivated, it brings back season passes that I deleted MONTHS ago or season passes that existed on previous boxes and not the current box. Also, season passes that I've had for months are not listed.

    2 - The transfer was successful only one time and that was when I went from the Premiere XL (2 tuners) to my first TiVo Elite box. However, now with every Elite box I've had replaced, #1 happens and then the transfer is not successful. My season passes (regardless if in season or off season) are transferred showing "corrupt". TiVo can't figure out why that happens and so I wind up having to refer to my spreadsheet that I've created of shows that I watch to reset season passes and set alarms to when the off season shows come back. No peace of mind at all.

    I only call to reactivate the current box when I have the replacement box in my possession.
     
  20. Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    I actually received a BRAND NEW XL4. The whole megilla--remote, cables, etc. The TSN is xx01 which is indicative of a brand new box, not refurbished. I actually commemorated the occasion by buying a new Monster HDMI cable.

    I'll connect everything on Saturday with new cables, new HDMI, different port onto the TV, etc.

    Do you think I should forgo the slide remote that I've always used with the bluethooth and just go regular remote?

    I'm currently on the phone with the TiVo tech because the current box is not listed in my account to be able to reactivate it for me to be able to transfer my season passes. Can anything ever be simple???
     

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