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TiVo Elite: And the Spontaneous Reboots Continue...

Discussion in 'TiVo Premiere DVRs' started by Wendy in NY, Mar 27, 2012.

  1. pspens

    pspens New Member

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    Jan 20, 2013
    What exactly is a Tivo Elite? Is it a series 4?
     
  2. jay_man2

    jay_man2 jay_man-also

    4,318
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    Sep 14, 2003
    Northern...
    My Elites are now called Premiere XL4's by Tivo. It's a 4-tuner HD series 4.
     
  3. pspens

    pspens New Member

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    Jan 20, 2013
    Thanks. I've looking for a way to access these logs. However, it appears that the logs record only the last day or two's info. I was hoping to see what it said about a TIVO crash I had back in Feb.


    Looks like there is some dangerous stuff on that "Backdoor" page.
     
  4. jmbach

    jmbach der Neuerer

    1,553
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    Jan 1, 2009
    Got to be careful. Looking at the logs does no harm. Now there is a KS code that place the Tivo in forensic mode. Not completely sure what that does. I think it puts more details in the logs but don't quote me on that one.
     
  5. Apr 2, 2013 #145 of 246
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    This log is very interesting, wish I understood it all, mine contains lots of events listed as Errors and Failures.

    Had a spontaneous reboot last night on the Elite at 11:01pm (06:01 GMT) during playback, as 2 tuners started to record.

    Logs list several Fatal Errors:
    "TmkClipTs.C[1109]: Asked to padd a negative number of bytes -16!"
    "TmkAssertion Failure[1109]"
    "Thread TmkClipCache0[1109]: Thread in process killed by signal Unknown signal -2-2"
    "Fatal Error: Thread TmkClipCache0 <1109> strayed!"
    "Tmk Fatal Error: Thread TmkClipCache0 <1109>: assertion failure"
    "Tmk Fatal Error: Thread died due to signal -2"

    followed by a listing "Invoking rule 834: rebooting system
     
  6. Apr 2, 2013 #146 of 246
    moyekj

    moyekj Well-Known Member

    11,142
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    Jan 23, 2006
    Mission...
    Note that out of curiosity I tried the 'clear clear enter enter 0' backdoor and while it was interesting it screwed up my alternate remote address I had assigned to my Elite (I have Mini and Elite currently at same TV and using Mini as a front end to Elite for a speedier experience). I think the 0 at end of sequence resets the remote address back to 0.
     
  7. Apr 3, 2013 #147 of 246
    Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    mine does it an Tivo claims its a defective cable card
     
  8. Apr 3, 2013 #148 of 246
    beejay

    beejay New Member

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    Feb 3, 2001
    Richmond, IN
    If you look at the logs after that happens, do you see ""Invoking rule 834: rebooting system "?

    I have occasional reboots (average every 400 hours or so). Next time I'll check the logs to see what they say.

    Since these logs get sent to TiVo, I would hope they are monitoring them...especially if Rule 834 indicates a software problem.
     
  9. Apr 5, 2013 #149 of 246
    rhroyse

    rhroyse New Member

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    Sep 10, 2007
    I went through a couple of replacements also, and still had spontaneous reboots. I was getting very frustrated, and blamed Tivo.

    What I learned through the process was that while there may be some defective units, I think in most cases the issue is related to signal. I also believe that these units (perhaps by design, or by design fault) are very susceptible to signal transients and variations.

    I had (Charter, in my case) come out and after some testing, they ended up replacing the drop to my house. I have not had a problem since.

    If you haven't already, have your company do a full signal strength test at all points along the chain.

    Hope that helps.
     
  10. Apr 5, 2013 #150 of 246
    Teeps

    Teeps Active Member

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    Aug 16, 2001
    Torrance,Cal...
    Replacing the home run drop is the place to start, especially if the cable is a few years old or more.
     
  11. BrianHutchison

    BrianHutchison Three Tivos

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    Jan 12, 2003
    USA
    My Tivo Premiere has been running fine for almost 3 years and just about 2-3 weeks ago it started spontaneously rebooting. Not happy at all. Has done it 4 times now.
     
  12. pspens

    pspens New Member

    70
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    Jan 20, 2013
    Have you looked at the log files for any additional info? You can also run Kickstart tests, I believe, on the disk drive.
     
  13. Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    So far Box #5 is ok except that the %@!* audio drops out every now and then just like boxes 1-4. Today it recorded a 1 hour show--the first half had completely no audio and the 2nd half was fine. WTH? So my question:

    Is this my TiVo fate? Do I live with this audio thing or should I pursue getting Box #6?
     
  14. pspens

    pspens New Member

    70
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    Jan 20, 2013
    Are you using HDMI? I've had problems in the past with HDMI handshaking. Or it could be your cable provider! I get audio dropouts also on Comcast. But these are short-lived--a couple of seconds, usually.
     
  15. Teeps

    Teeps Active Member

    1,664
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    Aug 16, 2001
    Torrance,Cal...
    What pspens says; if you are using hdmi try using the optical output.
     
  16. Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Thanks for the advice but dammit, when I had the plain old Premier XL, I had no such problems. Today I had to turn everything on and off 4x to get the sound to come on. Unpausing, fast forwarding, coming in/out of the TiVo menu or simply switching channels is always a gamble when it comes to audio. Sometimes I'm doing neither of the above and the sound just drops out and I have to shut everything off and start again. As I mentioned earlier, sometimes programs are recorded without sound.

    This is beyond ridiculous of epic proportion. The irony of it is that they won't send me a new box, the ones that show XL4 on the front. They keep sending me refurbished Elites. I'm debating on whether or not I should start pursuing Box #6...
     
  17. May 4, 2013 #157 of 246
    WO312

    WO312 Active Member

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    Jan 24, 2003
    Finger...
    If the program itself gets recorded w/o sound, that shouldn't have anything to do with HDMI. The input signal is coming in through the coax.
     
  18. May 4, 2013 #158 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Yeah I thought the same too. I forgot to mention that sometimes the sound comes out "crunchy". Sort of the way your voice sounds when you're karate chopping your neck at the same time that you're speaking. Ay yi yi.
     
  19. Sep 3, 2013 #159 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    Ok so TiVo Elite Box #5 has started to spontaneously reboot and the sound drops in and out in 3 second intervals. I called them up early last month and asked, no begged them to PLEASE send me a BRAND NEW box. They said that 2 of the 5 boxes that have already been sent to me were brand new (I couldn't tell since they all suck.) What they instead did was to send me a new power cord. I've had my TiVo plugged into the wall, into a UPS (at their suggestion with box #3) and I just don't know what else to do. Cablevision came out last October to check the signal strength coming into my place and everything was hunky dory. I am so lost.

    The only way I can get a new box is if I buy another. WHAT??? As a Cablevision subscriber, I got rid of their box because in 13 years of having their box, I had to have 5 replacements. I've been a TiVo subscriber for a little over 2 years and am now up to box #6. No bueno now that the Walking Dead is due to begin. Since I've been a TiVo customer, I still DON'T KNOW the bliss that is a season pass because I always wind up getting a different box and then have to pay attention to when my shows start up again. This is so very frustrating.

    I think I'm going to have to bite the bullet and purchase another box solely because I don't want another #$%#@ refurbished box.

    Should I purchase the Roamio? I would have to have Cablevision come out with a new cable card 'cause they told me that everytime I change the TiVo box, it degrades the cable card and so far, that seems to be true.

    So what do you guys think? Roamio?

    This is utterly ridiculously at this point in time.
     
  20. Sep 4, 2013 #160 of 246
    aaronwt

    aaronwt UHD Addict

    19,180
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    Jan 31, 2002
    Northern...
    Get the Roamio. If you've gone through five Elites, there would be no reason to think another one would be any different. Five is a crazy amount to go through.
     

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