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TiVo Elite: And the Spontaneous Reboots Continue...

Discussion in 'TiVo Premiere DVRs' started by Wendy in NY, Mar 27, 2012.

  1. Feb 3, 2013 #121 of 246
    kfeltes

    kfeltes New Member

    9
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    Dec 30, 2011
    Wanted to share my story. I have an elite and I am using moca. I have a fairly new house and all cables are homerunned to a closet in the basement.

    A TiVo hd worked perfectly in the same location for about 3 years. I moved the hd to a bedroom and replaced w an elite. The elite has rebooted randomly and I could never understand why. TiVo told me to just power it up and don't connect anything (tv or internet or phone) and let it run for a week to see if it reboots. I was able to do this and discovered the elite never rebooted. So I decided to trouble shoot my cabling. I discovered I had used a cheep 5-900 MHz splitter in my entertainment center for my receiver to tune fm. Ah ha! I removed that cheap splitter and my elite has been running perfectly ever since! I hope this helps.
     
  2. pspens

    pspens Member

    77
    0
    Jan 20, 2013
    My brand new Premier 4 crashed for the first time yesterday. It shouldn't have been a power glitch, since it's on an UPS. Is there any way to get under the hood to the log files which certainly must be present? As I understand it, Tivos run on Linux.
     
  3. Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    I posted the above back in late November, early December. I thought that I was homefree as this box was not rebooting BUT the $#@% sound would drop off for ridiculous lengths of times. I'd be away from the living room and all of a sudden I wouldn't hear the TV anymore and my heart would drop because I thought the box was rebooting but when I'd run to the living room, there simply would be no sound. I'd have to rewind the segment and the sound would be there. Sometimes I'd have to rewind about 3-4 times to get the sound back. Eventually I started timing how long the sound would be out and the shortest was 5 seconds while the longest was 82 seconds! WTF??? Then it had to happen. The box started spontaneously rebooting. Sigh.

    Today, 3/21, I received my now FOURTH TiVo Elite box which I'll hook up on Saturday. I already know what's going to happen. I'll be able to transfer the season passes that are coming up now but the shows that have just ended will transfer over as corrupt which means that if this box lasts through the Fall, then I'll have to be vigilant as to when the Fall shows come back so that I can reprogram them. Can someone please tell me what it's like to actually reap the benefits of a Season Pass? Sigh.

    Oh yeah, while I was chatting with the TiVo tech, I asked, "Can you guys send me a NEW box and not a refurbished box?" to which the tech replied, "We don't have refurbished boxes yet." Really? Whatev. Also, CableVision told me that everytime I remove/insert the card, it gets degraded. Not my fault the friggin' TiVo Elites keep bombing out on me.
     
  4. Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    I've had the same Elite since launch week. No issues.
     
  5. MeInDallas

    MeInDallas Member

    917
    1
    Jul 31, 2011
    Dallas, Texas
    You sound like me, I went thru 4 of them as well :eek:
     
  6. Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    Arcady - You are soooo lucky! Send some of that luck to NY, will ya? I could only wish!

    Dallas - Let's hope our 4th boxes are the charm.
     
  7. aaronwt

    aaronwt UHD Addict

    19,364
    53
    Jan 31, 2002
    Northern...
    I've had one Elite since launch and my second Elite for a year. No problems with either of them. That is the norm. Unfortunately a small percentage has had issues.

    Although it seems very unusual to have to go through four boxes. There aren't some external things causing the issues?
     
  8. MeInDallas

    MeInDallas Member

    917
    1
    Jul 31, 2011
    Dallas, Texas
    I would love to see some actual statistics on it being "the norm" but I've never seen any. I would say "the norm" is that as soon as people post that they are having problems, theres always a group of people that come in behind and say:

    #1 "Well I'm not having any issues, so you shouldnt either"
    #2 "My Tivo isnt messing up, so it must be something you are doing wrong on your end"
    #3 "My Tivo is fine, and I've had it since release, so theres nothing wrong"
    #4 "Nothing wrong here with mine, so it must be your cable company"

    And it goes on and on and on that way back and forth.
     
  9. Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    My reply was meant more like this:

    #0 "My TiVo works fine, and I'm sorry yours doesn't."
     
  10. L David Matheny

    L David Matheny Active Member

    1,600
    4
    Jan 29, 2011
    SE Ohio
    I'm sure it's not your fault personally, but having three Elites fail randomly should be unusual. You might want to insure that all of your power outlets and your cable feed are properly grounded. And use a good surge protector or preferably a UPS for your TiVo.
     
  11. aaronwt

    aaronwt UHD Addict

    19,364
    53
    Jan 31, 2002
    Northern...
    I did not imply any of those things.
     
  12. Teeps

    Teeps Active Member

    1,705
    9
    Aug 16, 2001
    Torrance,Cal...
    I'm throwing the B/S flag on this one... did he/she say how that could be?
     
  13. Bierboy

    Bierboy Seasoned gas passer

    12,385
    6
    Jun 12, 2004
    Quad Sillies
    [​IMG]
     
  14. Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    Aaron, Arcady - no worries here. I knew what you meant and I wish I had your luck! Ugh. I'd just like to have a Tivo Elite last through a number of seasons so that I too can experience the bliss of not having to be vigilant on the return of upcoming shows and having to program them. As far as external devices, I've unplugged the bluetooth dongal (I have the slide remote) and reverted to usiong the regular remote for about a month and still the reboots.

    L David - Yeah, I've had the outlets tested, the signal strength coming into my building (I live in a condo) has been tested, with the 3rd box I had it plugged into my UPS (the tech told me that I need to plug it directly into the wall which I did but no dice, the reboots continued.) I'm an IT so I got the good stuff when it comes to UPSes and surge protectors. :D

    Teeps - BS indeed! I'm with you on that but in all fairness, the cable card has gone kaput several times after reboots. What winds up happening is that I get a message saying "you're not authorized to view this channel" on every channel and without telling CableVision about reboots, they ask me if I've been unplugging the power from the TiVo so who really knows?
     
  15. jmbach

    jmbach der Neuerer

    1,624
    20
    Jan 1, 2009
    I wonder if the Tivo is having some kind of kernel panic and rebooting. Could be some king of information the card passes on to the Tivo that it doesn't know how to handle. There is a way of getting into a debug screen to read some of the messages and errors. When I remember how I'll post back. I did it on an XL. Not sure if a reboot will erase a kernel panic message.
     
  16. jmbach

    jmbach der Neuerer

    1,624
    20
    Jan 1, 2009
    Alright. In the System Information screen enter 'clear clear enter enter 0' and you should get access to a screen that allows you to view the logs on the var partition. Maybe some information there will shed some light. Especially if you know the date and time it happened.
     
  17. Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    I sure do. Thanks jmbach!
     
  18. Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    So guess what? Replacement Box #4 which I just received on Wednesday, DOESN'T WORK! HAHAHAHAHAHAHAHA <--manaical laugh

    I removed everything from Replacement Box #3 and plugged in Replacement Box #4. It wouldn't receive a signal. I removed/replugged 3x and always the same result. Ultimately, I placed the defective Replacement Box #3 back in place.

    Replacement Box #5 will be shipped out to me tomorrow, Monday. Sigh. This is becoming an epic.

    Also, after trying to make Replacement Box #4 to work (removing/reinserting the cable card as well as unplugging/replugging all cables), my cable card became wackadoodle. Just like CableVision told me that the card degrades for everytime the TiVo reboots or is unplugged/replugged. Unlike in January where I had to get a new cable card with Replacement Box #3, this time all the cable card needed was to be "reactivated" again.

    The reason I went with TiVo is because I loathe CableVision but unfortunately it's the only provider in my area. I had a CableVision box for 13 years and was going on Box #6 when in May 2011 I figured it's time to go with TiVo. In 13 years I became frustrated with possibly having to go to Box #6 with CableVision and hear in less than 3 years I'm up to my 5th TiVo box. :thumbsdown:
     
  19. Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    A CableCard is just a PCMCIA card. They are rated for thousands of insert/eject cycles over their lifetime. Ejecting and re-inserting a CableCard a few times will not "degrade" it. It may become unpaired, but that is not the same thing.

    Of course, a typical cable installer will probably manage to break them because they treat equipment like crap. I saw one try repeatedly to insert a card upside down, bending the pins in the slot. I watched more than one cable installer carry cable boxes by the connected coax cables, then wonder why the connector was loose.
     
  20. Teeps

    Teeps Active Member

    1,705
    9
    Aug 16, 2001
    Torrance,Cal...
    Wow! Just Wow!
    Have you played the lottery lately?
    Just pick your numbers, then go with the exact opposite numbers; should be a winner!

    Some times change just doesn't work out...
     

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