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TiVo Elite: And the Spontaneous Reboots Continue...

Discussion in 'TiVo Premiere DVRs' started by Wendy in NY, Mar 27, 2012.

  1. Nov 9, 2012 #101 of 246
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    With a new UPS in the mix, that should eliminate power problems. Unless you are really unlucky, it's not likely that another TiVo box has the same problem...

    A thought: How old is the cabling for your TiVo/TV?
    A suggestion: Have the incoming cable signal checked @ the TiVo.
     
  2. Nov 9, 2012 #102 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Hi Teeps,

    My TiVo has that 20.2... upgrade which I received in January. Before the Elite, I had the Premiere XL and that NEVER gave me a problem. It was bliss after my awful experiences with Cablevision and their boxes. Anyway the cabling is 2 years old (I moved to my place here in June 2010) and my cable signal was checked by a cablevision technician that visited exactly a month ago. Everything was swell as far as cabling and the buidling's cabling goes. I just spoke to a TiVo tech and yet again, they're going to be sending me another Elite. Sigh. I just want to have peace of mind! I'm back to having that Russian Roulette feeling: Will it reboot while recordings are happening? Will it not reboot? Is it rebooting while I'm sleeping? When it rebooted yesterday, it screwed up 2 recordings that were going on. I will completely go berzerk if it chooses to reboot while it's recoring The Walking Dead!

    I'll be able to transfer my season passes and other scheduled recordings to the incoming TiVo box (just like last time) but unfortunately I won't be able to transfer over my already recorded shows. Instead, I'll copy them to my desktop via TiVo Desktop and then access my PC through My Shows on the incoming TiVo. I haven't watched ANY Walking Dead shows yet (they're are 5 so far) 'cause I like to watch them marathon style so I DEFINITELY don't want to lose those!
     
  3. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Sorry to hear you have to go through another TiVo install again.
    At this point, I would ask TiVo for a free life time subscription, if you don't already have one. That's the least TiVo should do for your trouble...

    If you are recording the complete season of a program and then watch. You could consider some of the download options, rather than play Russian Roulette with your unluck with TiVo.

    There have been many programs over the years that I have had to download and watch via Home Theater PC.
     
  4. Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    I paid for a life time subscription at the point that I purchased the first Elite box. It gets transferred to the incoming box. ugh, I just checked and The Walking Dead is nontransferrable so I'm forced to now watch them before swapping out the box. @#$&*! I don't know if with this next box I should call Cablevision to have them send me yet another new M-card or if I should refrain from using the slide remote. Double @#$&*!
     
  5. nrc

    nrc Cracker Soul

    2,458
    0
    Nov 17, 1999
    Living in a...
    Episode 5 is on Sunday so one of those recordings is probably the sneak preview. You'll get through them quickly once you get started. :eek: Great series.

    It's really improbable that you're just that unlucky so it seems like it must be something in your environment. Power problems were the most likely and the UPS should take care of that. How about ventilation? Normally TiVo will give a warning if temps are too high but who knows. Vibration? Is your TiVo on top of a paint mixer?

    Have you tried emailing Margret at TiVo? Maybe they'd be willing to comb through your logs and see what's going on.
     
  6. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Good thought; ventilation.
    I my S3 TiVo runs consistently above 51C during summer months without any problems.
     
  7. Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    Yeah, TWD is GREAT! I've been reading the comics long before the show started and Kirkman's two tangent novels are just as good.

    Here's a pic of my setup. The top row from left to right consists of my BluRay player, TiVo (there are 12 inches of space behind the Tivo plus an additional 17 or so inches from the back of the entertainment center before the wall and about 5 inches on each side) and my DVD/VHS player. The bottom row from left to right is my Playstation, UPS and woofer share the middle cubby, and my modem and router share the last cubby. This is exactly as it was when I had the Premiere XL (sans the UPS) and I never had a problem...

    [​IMG]
     
  8. curiousgeorge

    curiousgeorge New Member

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    Nov 28, 2002
    Why? With the recent history of TiVo for the last 3 years or so being just throwing out unfinished and buggy software and updates, then maybe fixing them or maybe not, you might as well complain to the wall. It will probably be more responsive. Modern TiVo as a company is nothing like TiVo from the Series 1-3 days. The indifference/ineptitude was actually already starting to show during the S3 days, to be honest.

    Sad state of affairs, but until they finish the Premiere and/or FIX the Premiere Elites, we've bought our last TiVo anything. No XL, No Elite, No TiVo Stream, nothing - skipped them all and will continue to do so, living with the full-price Premieres we preordered when TiVo lied and said the shortcomings would be fixed soon after launch.
     
  9. nrc

    nrc Cracker Soul

    2,458
    0
    Nov 17, 1999
    Living in a...
    I've only read up to roughly where they are in the series. Between that and Game of Thrones it's something to read in the off-season.

    Your setup looks fine. Unless your sub is creating massive vibration through the whole entertainment center, yours isn't that much different than mine. Plenty of ventilation for the TiVo.

    The only other thing I can think of is to make sure the power connector is seated firmly in the back of the TiVo.

    Again, I'd suggest emailing Margret at TiVo. At this point I've got to think it's a bug related to something in the guide data or signal from your provider.
     
  10. Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    I wish it were the sub then I can pinpoint something! But alas, it was the same setup with the Premiere XL which never gave me a problem. All the cables are seated properly (as an IT Specialist, it's always the easiest thing to check first!) Basically, I'm at a loss. If this 3rd Elite they ship me starts to behave the same way, I'm just going to put up with it. I can't stand having to swap out devices on a consistent basis. I just wish I can experience peace of mind! The sound constantly drops in and out and all of this since the Elite.

    The signal coming into my TiVo and into the building was checked by the Cablevision tech a month ago to rule that out. Everything was where it should be. He was actually surprised that I was having problems because he hears that TiVo is the BEST.

    Who is Margret? Is her email address listed here somewhere?
     
  11. nrc

    nrc Cracker Soul

    2,458
    0
    Nov 17, 1999
    Living in a...
    I'm thinking more along the lines of something in the guide data or cableCARD configuration for your provider triggering a TiVo bug that doesn't impact others. Not really a signal issue but a data issue.

    Margret is TiVo's Vice President of Design & Engineering. She's @tivodesign on Twitter. She's asked folks here with persistent problems to email her at margret at tivo.com in the past so I don't think she'd mind if you did the same given your persistent problems.
     
  12. Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    I'll send her a message. Thanks for your suggestions. #@$&%! :eek:
     
  13. kbtivo

    kbtivo New Member

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    Apr 5, 2006
    I too have had several spontaneous reboots recently. The most recent happened with the Fall Update code. I cannot recall what SW version the Premier was running several weeks before when the previous reboot happened.
     
  14. kbtivo

    kbtivo New Member

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    Apr 5, 2006
    Two tuner premier - running 20.2.2.1-01-2-746. Three to four reboots in the last 4-5 weeks.

    Contacted Tivo support - tried to suggest the HDMI cable to the TV was the problem. Or that the recent SW update "damaged the disk".
     
  15. MHunter1

    MHunter1 TiVo Bug Hunter

    287
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    Oct 11, 2007
    Silicon Valley
    I have two TiVo Premiere Elite DVRs:

    11/7 2:33pm - DVR2 crashed and rebooted on its own.

    11/8 6:19pm - DVR2 crashed and rebooted on its own while watching a recording. Screen flickered a few times before crash.

    11/12 2:10pm - DVR1 frozen on My Shows while navigating UI. Remote control LED on front panel stopped responding after a while then DVR crashed & rebooted on its own.

    11/18 6:23pm - DVR1 crashed and rebooted on its own.

    11/19 12:11pm - DVR1 crashed and rebooted on its own while watching a recorded program.

    11/28 7:20am - DVR1 crashed and rebooted on its own overnight.

    12/06 9:30am - DVR2 received v20.2.2 update, rebooted overnight on its own without user input.

    So far, both of my Elites have been stable after getting the v20.2.2 software update on 12/7 which reduced RS-uncorrected numbers (shown in diagnostics) from thousands to zero.
     
  16. wackymann

    wackymann New Member

    384
    0
    Sep 22, 2006
    Boston Area
    Today I had my first spontaneous reboot in a year... between this and losing all of my channels twice recently, it's starting to piss me off. Everything was peachy until the software updates started a couple of months ago. Maybe it's finally time to try out a Ceton.
     
  17. Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    I finally received the replacement Elite (I'd originally placed the call on 11/9 and there were mix-ups and finally got it last week) AND I got a new cable card. I figure let's make it all new. So far no reboots but only time will tell. I got the Fall Update when I connected the TiVo and do like that I can still watch the little video window while I'm browsing through my Season Passes. However,

    I transferred the Season Passes from my old box to this new one through the Tivo.com website as I'd done before successfully and while some came through, most are listed as Corrupt - Delete Me with a status of (updating...). WTF is that? I removed them and tried again and still the same. I left them that way for now close to 48 hours to see if they would truly update but nothing. When I called TiVo Support they told me that I would have to reprogram those passes which is unfortunate because a lot of them are not in the guide because they're not due to start 'til the Spring/Summer so now I'm going to have to be vigilant as to when the shows start for me to reprogram them. Needless to say, I've been a TiVo customer since 5/2011 and because of the constant problems, I've still not reaped the benefits of a Season Pass...
     
  18. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
  19. jaylogs

    jaylogs Newbie!!

    3
    0
    Feb 9, 2005
    Phoenix, AZ
    Yup, here's one of them users! So tonight I was watching TV through my Tivo XL4, it wasn't recording, I wasn't looking at anything else, no online programming, just simply watching TV, and it reboots! I just thought that I would pipe in, as I haven't really seen many complaints about a reboot such as what mine just did. My daughter tells me this has happened late at night sometimes as well.
    Jay
     
  20. MHunter1

    MHunter1 TiVo Bug Hunter

    287
    0
    Oct 11, 2007
    Silicon Valley
    My two TiVo Premiere Elite DVRs were stable and crash-free for 10 days after getting the v20.2.2.1 update. Now the crashes have started up again:

    12/17 8:23pm - DVR1 frozen on Please Wait screen after modifying the maximum episode setting of a Season Pass. Required hard reboot.

    12/22 7:29pm - DVR1 crashed and rebooted on its own while navigating UI.

    12/23 11:32am - DVR2 frozen on Please Wait screen after changing the keep-until date of a program. Required hard reboot.

    12/24 8:49am - DVR1 crashed and rebooted on its own while watching a recorded program.

    The RS-uncorrected error numbers (shown in diagnostics) are still zero, so why have the crashes returned?

    Even when the DVRs are stable, there are serious usability flaws with the My Shows list that force it to jump up, down, and left on its own whenever a new recording begins.

    This v20.2.2 is a terrible software update, and releasing it just in time for new TiVo owners who will be setting up their DVR for the first time on Christmas is just asking for people to reconsider if TiVo is really worth the premium cost over a generic cableco DVR.
     

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