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TiVo Elite: And the Spontaneous Reboots Continue...

Discussion in 'TiVo Premiere DVRs' started by Wendy in NY, Mar 27, 2012.

  1. Sep 30, 2012 #81 of 246
    Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    Hi Diane, what I paid extra for (I believe it was an addition $500 when I bought the Elite in October 2011--now referred to as the XL4) is for lifetime service.
     
  2. Sep 30, 2012 #82 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    Just got my 2nd spontaneous reboot on my replacement box that I received in July (the 1st reboot occured on 9/26.) This time nothing was recording and I was watching a live program.

    Now that my Fall/Winter shows are coming back (The Walking Dead, American Horror Story, etc.) I don't want it happening at all! Time to place a call. Again.
     
  3. Sep 30, 2012 #83 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    UPDATE:

    I just spoke to TiVo and we went into my box's settings. My RS Uncorrected number should be 0 and it's at 4679! The TiVo tech advised that I should call my cable company (the ever so sucky Cablevision) and make them aware of that number. Supposedly they should know what to do by sending a tech (I'll be surprised if they do). That number means that the signal coming into the box is no good and he said that he's surprised that when I first called in the problem with my first Elite that that tech didn't tell me the same and that that's probably what the problem's been all along. Stay tuned...
     
  4. Sep 30, 2012 #84 of 246
    uw69

    uw69 Member

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    Jan 25, 2001
    Washington
    Where do you find the "RS" number? Thanks
     
  5. Sep 30, 2012 #85 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    Sure, it's:

    TiVo button--Settings & Messages--Account & System Info--DVR Diagnostics

    In this screen you'll see a bunch of categories. The ones pertinent to my issues are as follow:

    Tuner - should be 0
    Signal Strength - should be upwards of 80 (mine is at 90-92)
    SNR - 36 dB
    RS Uncorrected - should be 0 (mine is 4679!)
    RS Corrected - mine shows 54 which is fine because it corrected whatever it did

    In any case, I just spoke to Cablevision and they'll be here on Thursday the 4th. What they'll do is they'll check the strength of the signal coming into my building, they'll test the signal strength of the coaxial cable and if it's low, they'll boost the signal.

    I'll keep you posted!
     
  6. Sep 30, 2012 #86 of 246
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    RS Uncorrected around 5000 on the Elite/XL4 is what everyone is seeing, so that is not the only issue. Every Elite owner will chime in, I have never seen much less than 5000 reported.
     
  7. Sep 30, 2012 #87 of 246
    aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    As long as the number doesn't increase it's fine. It's when it is increasing that there is an issue.

    Sent from my HTC ReZound using Forum Runner
     
  8. Sep 30, 2012 #88 of 246
    djwilso

    djwilso Member

    588
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    Dec 23, 2006
    Phoenix, AZ
    My Elite always has RS Uncorrected at about 5000 after a channel change. This is normal for the Elite. The numbers on the diag screen should not continue to count up after the tuner locks in on the channel.

    It's always disappointing that TiVo Support doesn't know how the various boxes behave.
     
  9. Sep 30, 2012 #89 of 246
    wackymann

    wackymann New Member

    384
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    Sep 22, 2006
    Boston Area
    One thing I did was put in a UPS. I'm not sure if that was my issue, or if something else changed, but I haven't seen a reboot since I put in my UPS. If anyone is desperate for something to try, you may want to try that.
     
  10. Sep 30, 2012 #90 of 246
    aaronwt

    aaronwt UHD Addict

    19,173
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    Jan 31, 2002
    Northern...
    A UPS is one of the things every DVR should be connected to. I can't say I've ever used a TiVo or any DVR without being connected to a UPS over the last 11+ years. And prior to that I had my VCRs connected to a UPS. (in the second half of the 90's.)
     
  11. Oct 1, 2012 #91 of 246
    duanew

    duanew New Member

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    Feb 1, 2007
    I lived in a neighborhood where there was a period of time that the power would go off for about 2 seconds as often as 3 times a week. I got tired of looking at the "Tivo is startin up" screen and bought a UPS. I got a real tiny one. It would only run my Tivo and DLP tv for about 5 minutes. That was all it took most of the time to make sure that the Tivo did not turn off or that I was able to turn the TV off naturally.
     
  12. Oct 1, 2012 #92 of 246
    uw69

    uw69 Member

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    Jan 25, 2001
    Washington
  13. Oct 2, 2012 #93 of 246
    Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    5000? Really? Geez, why didn't the tech tell me that? He told me that the RS Uncorrected number should be 0. Humf.

    Hey, which UPS would you recommend? I'll get one today!
     
  14. Oct 4, 2012 #94 of 246
    Wendy in NY

    Wendy in NY New Member

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    Jan 9, 2012
    New York
    Well the Cablevision tech came out 6 hours ago and he tested the signal strength of what is coming into the Elite box and everything passed with flying colors. Guess what? My box is rebooting as I write this. I'm on hold right now waiting to talk to a TiVo tech to report the now 3rd time that this replacement box is now rebooting. This is VERY frustrating and it's beyond pissing me off. It's actually worse than my first Elite box.
     
  15. Oct 4, 2012 #95 of 246
    Ziggy86

    Ziggy86 Member

    857
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    Jun 22, 2004
    Sorry to hear that Wendy. Hope they get it worked out for you :( I live in Queens NY and am using FiOs and my TiVo has only rebooted twice in the last 6-8 months. Keep us posted.
     
  16. Oct 4, 2012 #96 of 246
    Wendy in NY

    Wendy in NY New Member

    75
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    Jan 9, 2012
    New York
    Thanks Ziggy. We're prob not far from each other. I'm in the Park Slope area of Brooklyn. Anyway, I just purchased a UPS and I hope that works out for me. This tech said that maybe it's because my TiVo is plugged into a power strip and not the wall though my very first TiVo was a premiere XL, plugged in the same way, and never rebooted. In any case, I just purchased a UPS and hopefully that'll end things. ARGH!
     
  17. Nov 8, 2012 #97 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    On October 4 my Elite spontaneously rebooted. I opened a ticket number and the tech, as someone else here did as well, suggested that I purchase a UPS and plug the TiVo into that. The tech told me the TiVo should be plugged into the battery side of the UPS. So far things are swell...

    Until just a few minutes ago when the Elite rebooted. WTF? Seriously? I jinxed myself as I started to write this message to say that all is good so far and then GOTCHA! Just when I thought it was safe...

    TiVo support is closed right now but I'll give them a call tomorrow with the ticket number. I suspect that they're going to want to ship yet another refurbished box to me. I don't know what else to do. I got a new cable card, I unplugged the bluetooth dongal for the slide remote and used the regular remote--I just don't know what to do.
     
  18. Nov 8, 2012 #98 of 246
    MeInDallas

    MeInDallas Member

    910
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    Jul 31, 2011
    Dallas, Texas
    Did you get that new fall update on yours yet?
     
  19. Nov 9, 2012 #99 of 246
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I have experienced some minor, random Video and Audio glitching on my Elite since the update to 20.2.2 The glitching is not in the recording itself, because when I go back later and rewatch the recording the glitching is not there. To me it seems like the CPU is maxed out at that particular time.

    Has anyone experienced this with the Fall update?
     
  20. Nov 9, 2012 #100 of 246
    horseplay

    horseplay New Member

    5
    0
    Jun 12, 2008
    My XL4 just rebooted itself. Some video and audio glitching before.
     

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